Customer Ratings & Reviews

I bought it and the ice tray is not the one that is in the picture the ice tray has plastic arm inside the ice tray and it doesn't have the little wire stick thing that you have to let the device know it's.full of ice in the box. I notice that it won't make ice on regular I have to pull over at gas stations before getting home from work to have enough ice for drinks at dinner . This thing is really dissatisfing customer this is not what I wanted I had the same issues with the old Amana refrigerator I let them haul out I should of just kept the Amana refrigerator if I known this whirlpool refrigerator was not going to make ice . why can't I get a break I just want ice with my meal god I am so tired of everything now garbage nothing is good guality anymore lol oh oh and makes a loud noise like I am at the warehouse again at night it sounds like it's under construction in the kitchen at night LoL me now buddy I done. Take you whirlpool refrigerator please take this thing back !!!!?

If you order this refrigerator after viewing it at the store, beware you will NOT receive the same as what you examined. The floor models all have a very efficient crescent/half-moon shaped ice maker; however, they are now shipping this same model refrigerator with an ice maker that has a small plastic ice cube tray which produces miniature sized cubes and is unacceptably inefficient. Per a Whirlpool vendor to Best Buy, their normal ice maker vendor stopped production, so they had to find an alternative vendor, which resulted in the poor performing one you will receive inside your new refrigerator. Even more disappointing, Best Buy claims Whirlpool will not allow them to sell the floor model with the superior ice maker. I have been a customer of Whirlpool appliances for 25 years and I now have to question my allegiance. I already spoke with a Whirlpool representative, who could not provide any information or offer any resolution. For reference, see attached photos.

I purchased the whirlpool side by side refrigerator and after a couple of days of using the icemaker, I noticed that the ice was collecting in the shoop where the ice goes down into the glass which made it difficult to get the ice. The ice eventually melts and dripped down the front of the refrigerator..it was very inconvenient and time consuming to collect ice and keep the generator clean. very dissatisfied with this whirlpool appliance.

Lost about 250$ worth of food. Constant dripping from water. Back freezer has frozen over twice in a week. It decided it also will stop working and it now just and very expensive box. Don’t recommend.

My refrigerator came broken the delivery guy was in a bad moon and told me before getting to my house on a phone call he was not installing or taking my old stuff out he broke the bottom of my refrigerator I buy must my house stuff from Best Buy but this time I feel like I got disrespected and treated poorly

We Purchased this item and was told we could pick it up that following Wednesday verbally by salesman, then when we came to pick it up salesman pretended that he didn’t say it and told us to look at the documents which we didn’t pay attention to the date for the next following week. After picking up item and keeping it to be placed in our new home we finally was able to get it there and when we opened the refrigerator the inside drawer is cracked we noticed the doors on top was smashed too. My husband didn’t want to make a big deal because he was excited of moving and felt that it would be a hassle because the blame would be passed on us again. Overall the refrigerator works and praying that the ice and water dispensers work too which the refrigerator didn’t come with the extended hook up for that.

It was a "lemon"....After a couple days, condensation started forming and water dripping. I still dont know where a rack goes on the door. They drill some black resistance doors on a regular black refrigerator. The bottom looks like something missing. I have been trying to get a return but no 4 men team. They have come out twice w/o 4 men. Never on the invoice, including today.

This product was delivered to me twice and all was damaged and they couldn’t check to see what was being delivered, I don’t think it’s a good choice for anyone. There’s so much carelessness from the team handling orders.

I PURCHASED A BRAND NEW WHIRLPOOL REFRIGERATOR ON BLACK FRIDAY 2019 AND 3 WEEKS AFTER BEEN DELIVERED I STARTED TO HAVE A LOT OF ISSUES WITH THIS JUNK!! 2 MONTHS LATER STILL DEALING WITH THE BEAUTIFUL CUSTOMER SERVICE FROM WHIRLPOOL BECAUSE BEST BUY TOLD ME THAT I WAS OUT OF LUCK WITH THEM BECAUSE I DIDN'T PURCHASE THEIR EXTENDED WARRANTY. HORRIBLE SERVICE!! I WILL NOT BUY ANYTHING FROM BEST BUY OR WHIRLPOOL AGAIN. HORRIBLE. HORRIBLE CUSTOMER SERVICE!! FYI .WHIRLPOOL IS MADE IN MEXICO!!!

made a mistake buying whirpool this year, fridge went out after 8 months. Been 5 weeks now with no fridge or even a call from the company. Horrible product and customer service. NEVER BUY WHIRPOOL

Really bad purchase i m going to return this product after 3 weeks stop working

I purchased this refrigerator in August of 2021. In December 2022, I had to pay almost $300 to have the refrigerator repaired, as it stopped cooling. I found that the self defrost feature had malfunctioned. I have attached a picture, that the repairman sent to me, of the frozen coils that had to be defrosted. I can't believe that I paid this much money for what appears to be a pretty nice fridge, only to have to repair it at 3 months over the expiration of the "Limited One Year" warranty! Per the manufacturer's own website "Your Whirlpool® appliances are built to last, but since life happens, appliances are typically covered with a limited warranty for some peace of mind.", so, apparently, they want you to have at least a little "peace of mind", but they also don't want to be on the hook for all of the repairs that will probably need to be made! I won't buy another Whirlpool appliance, and would highly recommend to anyone against purchasing a Whirlpool refrigerator.

Door wont seal and leaks water on the floor. Cant get service from beat buy

I was super excited about purchasing this fridge to start a new set for my kitchen but wish I would have known what to look for before purchasing. One of the clear refrigerator door bins broke within 6 months as well as ice maker. Manufacture warranty covered ice maker but not bin. The worst part of this appliance is the front freezer side door. The ice/water dispenser area does not consist of a tray or dip of sorts. When I dispense ice cubes and one stays in the chute it eventually melts and falls down and out onto flat tray. Once that cube melts to water, it drips down the front of the fridge and has damaged the door panel. When I can catch it, I wipe it right away but when it happens during the night, there's nothing you can do. It will NOT come off. I am so upset with this product because you can-not hide the damage. Buy a fridge with a removable tray or an option so this does not happen to your new appliance. Model: WRS325SDHZ

This thing is noisy and makes noises like an MRI machine. When I say noisy I mean you can here it from 15ft away. I walked in the door and asked my wife if she had left clothes in the washer. It was the refrigerator. Water is warm, coming from the water dispenser. Water dispenser is slow when done getting water. Once you pull a cup away it keeps on going for about a split second, spilling water on the floor. Last, these things no longer come in boxes it took 4 tries before we got one with no dents or dings. They all come from same hub in Dallas to stores in San Antonio. The second came shrink wrapped, looked like it was used. The rest came in fixed plastic wrap but were dented. One looked like a pallet jack had rear ended the back. They need to box them in styrofoam again. They already don’t make them like they used to, now we need to deal with careless delivery people.

Well at first I thought this was a great refrigerator until I got it home and then I went to get some water and you can't tell the difference between the water dispenser and the ice dispenser for the water spilled all over the floor because it's in the front and the ice part is in the back so it doesn't fit the right size cup in the front either and you end up spilling water all over the place when you let go of the actual water dispenser it's a horrible design it drips all the way down the front of the refrigerator. Anybody who does not see this design flaw obviously has not had a refrigerator with ice and water in the front it should be either separate or have one control where you press what button you want for the water or the ice this is not a very nice design

Do not buy Whirlpool refrigerators. I bought this model and it had manufacturing defects and the bottom of the freezer kept filling with ice. It took almost 6 months of hounding Whirlpool before they replaced it under warranty. The *replacement* fridge apparently also had major manufacturing defects, and the ice maker didn't work, the freezer stopped working altogether, and the fridge sounds like a generator. I had to email, call, chat, and reach out to Whirlpool dozens of times over the course of another 5 months to try and get a response. Finally, I had to submit a complaint with the Better Business Bureau to get them to respond. I'm now waiting on my *third* replacement fridge of this model. Do not buy Whirlpool junk. They do not respond to warranty claims. Best Buy should not be selling this garbage

Refrigerator you can tell is very poorly made. From the handles on the doors to how the door opens. The ice maker to get at is a nightmare. I ordered this online had I looked at in person I would have never bought it.

Where do I even begin. I guess the first time I opened it was a bird flew out and said cheeeep lol. The doors are uneven as are the handles. Even if the doors aligned correctly handles would still be uneven. The ice dispenser in the door is too small for most glasses fit under it. The water dispenser doesn’t shut off properly and squirts water everywhere. Both operations are very noisy. There is no adjustment to the shelving in either compartment. The crisper drawers are hard to open empty and virtually impossible once anything is put into it. The ice maker struggles to keep up with just my husband and I. It would be disastrous for a larger family. The lighting in either compartment is woefully inadequate.

purchased in 2021 nothing but trouble so unhappy off balance after adjusting water drips ice falls out takes way too much room form freezer loud drops in the middle of the night people come to my home and jump due to the noise it makes having to purchase another just because super unhappy not much room for things like mild drawers very flimsy such a waste going back to a bottom freezer