Customer Ratings & Reviews

The doors are not aligned. The drawers do not slide back and forth very easily. They seem very cheaply made. It's disappointing. The ice cubes get stuck too. The height of the top shelf is not adjustable at all, and the height is not enough for tall items.

Purchased this set for my new house and was happy with the design look and price. Pros - Simple New design - Well Priced - Easy Water and ice dispenser Cons - Major Cons My 10+ year old fridge had more shelf options then this 2018 year model. How are you not able to add more shelf placement options!? - Big complaint is the noise...loudest fridge I've ever lived with..extremely annoyed how even with the TV on you still hear the humming of the fridge.

Coldest refrigerator goes is 38 = unhappy Water from door is not refrigerated = unhappy Ice chute goes mostly but not all into glass = unhappy But overall I'm okay

The photo is deceptive. It does not show the large gap at the bottom where the doors hinge. The model we ordered had a gap on each side where there was a large washer, white grease and a wire exposed. I have since checked other Whirlpool models similar to tho one and they all had the same design flaw. The compressor is loud and turns on and off every time you open either door. We called Best Buy and whirlpool, but the best we can do is return it and get a different brand. Highly recommend you view any refrigerator in person at a store before buying on line. Pictures are deceptive.

Water dripping on ice dispenser area due to humidity and condescension this type of fridge is not made for PR climate. A month in and now is starting to get a white small stain that won’t come off. But everything else all good.

The refrigerator arrived with a side dent and the interior has yellow foam coming out. The ice maker drips water requiring constant drying.

Didn't look new. The inside is nice. The outside looks bad.

The freezer is pretty small. Most of the door storage is too small to store anything. The doors are uneven.

The door was damaged and customer service hasn’t reached out to me as of yet?

This 25 cu. ft. version is a very nice looking refrigerator but the fan in the freezer section is a little too loud to tolerate. I returned the item after a few days, and I purchased the 28 cu. ft. version, which protrudes only one extra into the kitchen and is considerably quieter. Also, the ice maker in the 25 cu ft version takes up way too much space in the freezer section. The 28 cu. ft. version has the ice maker in the door, and offers a ton more space in the freezer. The ice and water dispenser in the 25 cu. ft. version is a bit messy too. I could not figure out a way to keep the ice chips from ending up on the floor (no exaggeration). The 28 cu. ft version has an entirely different type of ice and water dispenser that works much better.

We've had this refrigerator 2 months to this day, Oct 14. I do not know if you call it the compressor or motor but this refrigerator gets really loud for a minute or so on a regular basis. We have the refrigerator compartment set at the coldest temperature yet the thermometer we have inside often points close to the spoilage zone and today I noted that it is at the spoilage zone (see attachment) which prompted this review. I do not know how often this has happened in the last two months. Thankfully, the only items I have found spoiled way before their expiration date are Havarti cheese and celery sticks. The temperature from the water dispenser has never gotten cold . It's the same temperature as the water from the kitchen faucet. It maybe time to call the geek squad in.

This is just an okay refrigerator. I was expecting to enjoy cool water from the dispenser but only get slightly chilled water and lots of drip running down the front of the door. The ice maker randomly drops ice from the dispenser as well. I have found puddles of melted ice on my hardwood floor in the morning. I was going to turn in a warranty claim, but not I see from other reviews that it's a design problem. I do not recommend this refrigerator.

I had a Whirlpool refrigerator, similar model, for 20 years. I hated when it finally broke and could not be fixed economically. This model started to have problems from the very start so I was under the 90 day warranty. They had to come out twice, once to fix the icemaker and once to replace it. This model as glass see through shelves versus the older models that had something similar but not as transparent. Everything else the shelves on the door etc. are plastic and when I compared each of the parts, there was no comparison. The older model was so much better. One of the guys that came to fix it told me that his experience is that this model won't last very long 2-3 years, which is very disappointing, needless to say. They say, they don't make them like they used to, and in this case it is very true. Finally, the icemaker. My old refrigerator allowed me to access the ice, not here...what makes it worse, it uses one spout for water and ice. Try to put a long water bottle in it and you'll mostlikely get the water rather than the intended ice.

We viewed this model at our local best but and I was really against it because the sales floor model had completely uneven handles. The salesperson assured us that this was a wonderful selection band had just been put together incorrectly on the sales floor. My husband wanted matching whirlpool so we moved forward with our purchase. When it was delivered and set up it had again uneven door handles which when open the door slings and rocks the entire refrigerator. We have called and gotten ping ponged around from who has the authority to fix this. Still no word on what they will do. It's a defective product. I should have went with my instinct and not purchased this. The picture I am adding is the sales floor

The sales experience was fine the delivery setup was not. The refrigerator was not leveled and rocked on the floor. We tried to call and reschedule someone to come out and level the refrigerator but were not able to get anyone to schedule another appointment. We were told to call back at a later date. Fortunately, we were able to find instructions on YouTube and performed the leveling ourselves. Not pleased with the response we received after sales and delivery. The refrigerator does perform well but I do not like the dispensers. The ice and water dispensers are not tall enough to accommodate average glasses.

very loud on day one! Had to put Styrofoam under the appliance to reduce noise. I had the ice maker replaced within the first year and it is not working again. Trying to utilize geek squad protection this time as whirlpool will make you utilize their service repair during the first year of sale. Not a good purchase. Ice gets caught in the dispenser and melts to make a big mess if you don't check the chute after each use. Would not buy again!

We bought this less than 6 months ago and regret this purchase for many reasons: one, water drips from the drink dispenser and down the front of the refrigerator. Also, the way you press the water dispenser to get water in your cup, you use the lip of your cup and how unsanitary is that! We have water somehow dripping from somewhere in the freezer and icicles forming from the top and sides. My husband found some solution online that involved putting silicone caulking around the seal, but that did not help at all. I keep begging him to call Whirlpool, but haven't yet. My biggest beef is the poor return policy of Best Buy. We said years ago we wouldn't buy from them just for the policy alone, but obviously we forgot and are sorely reminded at this point. We should have gone to Costco.

We replaced our refrigerator with this one as it is almost the exact same model. I am very disappointed as this new and improved model is extremely noisy. When you get ice it makes a loud pop, and the ice comes out very loudly. I thought for a new and improved model it would be quiet, and I am very upset to pay for a inferior product, as Whirlpool is supposed to be a quality product, I was wrong

Bought this on Black Friday to replace my 17-year-old Kenmore. It was so noisy, I called up Whirlpool customer support to complain. They sent a technician, who said the noise was normal since they changed their compressor. Then he said I owed him $120 because there was nothing wrong with the fridge, and I needed to pay for his service call. With the rebates, I got a pretty good deal, but I think it will break down prematurely. Oh, and there's no chilled water just warm water. I don't get that.

Good price on sale but bad design. We had a 14 year old model of the same refrigerator and several changes made were a bad idea. Water dispenser extends out so catch pan is not under it, there are constant drips down the front of the refrigerator any time water is dispensed. They replaced a good ice maker with one that makes very small, quick to melt ice cubes. The prior model had multiple notches in the refrigerator to put shelves at different heights, this one has only one possible configuration, and tall things can't stand on any shelf. The tallest shelf is significantly smaller due to a large controller box on the inside of the refrigerator (that's why this is only 24.6 cu ft rather than 25 cu ft fridge). Less shelves in the freezer and refrigerator than the prior model. The available shelf space and location makes this refrigerator seem much smaller than our prior model. I would not have purchased this if I noticed all these bad changes.