Whynter - 27-Lb. Compact Portable Icemaker - Metallic Silver

What do you mean broken. The ice or the ice maker. Mine works like a charm.

So the ice machine is a really good product. It makes ice like it's supposed to, but the ice melts fast, so you may want to grab your ice before it is too late. Also, it is a bit loud when it's dispensing out the water. It has like a grr noise before release which is pretty lout. If you have a kitcken too close to your bedroom 9.9 chase you are going to hear that ice maker.

No, it makes the ice cubes and when they melt if not uses the melted water to make the cubes again continuing the cycle. It is insulated like a cooler so the ice doesn't melt too fast. It works well for me and one other person. I think it would be good for up to 4 people, but it just depends.

Tiny cylinders with rounded bottoms and holes in the center from the rods they freeze on. They are about an inch tall and 3/4 diameter

Plastic, but not to fear. It is well made.