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BBuyBurbank Posted
I was forced to buy a security camera because I suspect a neighbor's visiting girlfriend was vandalizing my car by smearing my windows with trash, etc. The day I installed the Wyze camera and had it aimed at my car was the day her aggressive behavior immediately stopped and, eventually, I never saw her again. It's a sad world when you have to use a security camera, but necessary. And thankfully this Wyze Cam came to my rescue!
It work 2 weeks.. tomorrow im gonna return Its the second time something happens.. i was so slow moving to the sides .. and yesterday tried to point in different directions..and just stop .. the app shows "device offline " i try different things to make the cam work again..plug unplug etc.. i got the pan 3.. i works beautiful.. but this pan v4 its the second one ..it gives me too much problems
Posted
Hi there, thank you so much for taking the time to share your feedback with us. We truly appreciate you letting us know about your experience, and we’re genuinely sorry to hear about the trouble you’ve encountered with your Wyze Cam Pan v4. We completely understand how frustrating it can be when a device doesn’t perform as expected, especially after trying multiple troubleshooting steps and we sincerely appreciate your patience and willingness to give us another opportunity with a replacement.
If you haven’t already, please feel free to reach out to our Wizards team at:
https://wyzelabs.zendesk.com/hc/en-us so we can further assist you with your devices and provide more personalized support.
In the meantime, here are a few additional steps you can try if your Wyze Cam Pan v4 is showing as “device offline,” responding slowly, or not behaving as expected:
Check Connectivity:
If the camera is going offline, loading slowly, or frequently disconnecting, this may be related to network connectivity. We recommend reviewing our Wyze Cam Pan v4 connectivity troubleshooting guide for more detailed steps.
Power Cycle:
Unplug the camera, wait about 10 seconds, and then plug it back in. It sounds like you’ve already tried this using your Wyze Plug, which is a great troubleshooting step.
App Update:
Please make sure your Wyze app is updated to the latest version.
Firmware Update:
If you’re able to access the camera, check whether the firmware is fully up to date.
Reset the Camera:
If the issue persists, performing a factory reset may help resolve any lingering problems.
If you’ve noticed the camera panning to a different location or moving on its own, this may be part of its resetting or initialization process. You can find more details on our support page through these articles:
Wyze Cam Pan v4 is panning to a different location
Wyze Cam Pan v4 is moving by itself
We truly appreciate your patience and understanding as we work through this with you. If the issue continues and you decide you’d prefer to return the device, we completely understand. Please let us know if you’d like assistance with the return process or if you have any other questions at all. Your satisfaction is very important to us, and we’re here to help every step of the way.
Thank you!
DjDom Posted
The Wyze Cam Pan v4 is an outstanding budget 4K security camera that delivers exceptional value with its true Ultra HD resolution, full 360° pan and 180° tilt coverage, and smart AI-powered object tracking that automatically follows people, pets, or vehicles. Its crisp, detailed footage shines especially when zooming in, making it easy to capture fine details like license plates even from a distance, while the vibrant color night vision (with motion-activated spotlight) and improved IR for total darkness provide clear visibility day or night. Setup is effortless via the Wyze app with dual-band Wi-Fi support, and features like IP65 weather resistance, two-way audio, a 100dB siren, privacy mode, and local microSD storage (up to 512GB) make it versatile for indoor or outdoor use in places like Suffolk, Virginia. Praised in recent reviews as one of the best affordable pan-tilt options, it offers premium performance without the premium price — highly recommended for anyone seeking reliable, feature-packed home security on a budget!
RonH Posted
This reasonably priced camera works very well. Great tracking, easy install, great picture. I’d recommend it and buy it again. HOWEVER - I shopped for a dash cam while there on a buying spree. Found the one I wanted, set up an appointment for Geek Squad installation, and then was shocked to find out that they now charge &179 to install that cash cam!!!!! I purchase the annual Geek Squad Total Protecrion Plan which entitled me to free installation. That was a terrible disappointment. Now I’ll not be renewing that Total Protection Plan. The benefits have been slowly eroding over the years while the cost has been going up. Best Buy you have let a long-time customer down with you policy change!!!!!!!
NicolasI Posted
I recommend Wyze cameras because they offer excellent image quality at an affordable price. They are easy to install, allow for real-time monitoring via smartphone, and feature useful functions such as motion detection, night vision, and two-way audio. They are an excellent option for enhancing home security without spending too much.
RonnieW Posted
"I replaced most of the Lorex cameras with these Wyze Cam Pan V4, and the performance is impressive. No DVR Necessary. They integrate perfectly with the cloud service and offer excellent image quality. As long as you have a stable internet connection, they are incredibly reliable. I especially love the motion tracking; it accurately follows people and animals across the field of view without missing a beat."
GeorgeF Posted
These cameras are hands down the best value on the market IMHO. I use several different brands and I’m impressed with the quality, and ease of use, these cameras provide, especially for the price.
JorgeG Posted
I have gotten several of these for keeping an eye on my pets while I am out, they are easy to set up and use. The app does not require a subscription either, though you get some additional functionality if you sign up. I recommend getting an SD card with this so it can do continuous recording locally and without a subscription or cloud uploads that the app tries to impose.
JonG Posted
works as expected. no connection issues, picture quality great. would recommend to anyone
Anthony Posted
This is a great camera. It provides a great clear picture. It also has many features such as recording, a spot light and motion sensing following. It was also super easy to install and control via the phone app!
DavidT Posted
great camera for someone looking for a lower budget option.
PhillipM Posted
This camera is amazing and very affordable for anyone absolutely love it
MichaelM Posted
It works well!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnnnn
RonT Posted
Great product, with a great price. Works with Google Home. The app is easy to use and the monthly fee is reasonable. Highly recommended.
VeronicaC Posted
Great Cam I like it and it works great. It works wonderful.
ShirleyH Posted
I love my WYZE cams! I have 7 of them watching my yard and my animals.
PatriciaM Posted
Audio is perfect! Gives me peace of mind love that my kiddos can speak to me via camera
TracyM Posted
I love this camera! Easy to install and these cameras are just the best. I've bought the cheaper cameras and they constantly bump offline. So far no issues. I live in a different household and use this camera to help monitor my elderly parent, the sound quality is excellent. If calls out for me in another room from the canera I can hear it very clearly.
Kspradley Posted
Good quality, love the features, very easy to use. But my one knock is the inability to shoot timelapses, which is what I really wanted from this camera
Posted
Hi there! Thank you so much for your feedback and for sharing your experience with the Wyze Cam Pan v4! We're glad to hear you enjoy the quality, features, and ease of use.
Regarding the timelapse feature, we understand how important this is for many users. Previously, the Wyze Cam Pan v4 did not support timelapse. However, with the latest firmware update (version 4.70.0.3005 released on January 6, 2026), the timelapse feature has been added to the Wyze Cam Pan v4!
To use timelapse on your Wyze Cam Pan v4:
Make sure your camera is updated to firmware version 4.70.0.3005 or newer.
The update is being gradually released, so if you don’t see it yet, it should be available soon.
We appreciate your patience and hope this new feature enhances your experience! If you have any other suggestions or need help updating your camera, please let us know.
HaleyF Posted
Awesome product works great. Camera is awesome. Small and compact.