2-Year Accidental Geek Squad Protection

2-Year Accidental Geek Squad Protection
$219.99

Overview

Ratings & Reviews


Overall Customer Rating:
91% of customers would recommend this product to a friend (168 out of 186)

Features


2-Year Accidental Geek Squad Protection


Overall customer rating

4.4
91%
would recommend to a friend

Pros

Cons

Most recent reviews

See all customer reviews
  • Rating: 5 out of 5 stars

    Very good service

    Posted
    Kookai
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought my phone last year with 2 year extended warranty. A year later my phone screen gone bad. I bought it back to Best buy, and they give me full refund with no questions, ,impressive!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Geek support

    Posted
    Kaydee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had great experience with geek support in the past

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    ok service

    Posted
    batfree
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I hate that you cannot take phones back anymore..You need to go thru Geek Squad and pay extra... Bad choice Best Buy!! We like the old way...Been with you for almost 28 yrs

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Insurance

    Posted
    Mongo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't normally buy protection plans but the last two phones I had didn't make two full years. This is to ensure I never have a problem with my new phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great protections

    Posted
    tymin2000
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have never had an issue with geek squad. They have always immediately fixed my issue quickly with no issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great backup plan.

    Posted
    DDUN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Most cell phones will not immediately show a problem, so I strongly recommend this plan. Since I purchased a phone for my mom, being that she is disabled and elderly, anything can happen. Protection also will cut the cost of repair for human related issues like, cracked screen, etc.. If you purchased a item for a gift, make sure it's protected, saves you from buying the same thing again.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Warranty is not worth buying.

    Posted
    Samsara
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Samsung Galaxy S7 Paid $150 for warranty and $150 deductible to replace a phone and receive a replacement phone with a battery that does not hold charge. Warranty is not worth buying.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi Samsara – While there is a service fee for replacing a phone under our Geek Squad Protection Plans, the replacement phone should have a working battery. Please give us a call at 1-866-205-4388 to see if we can get a replacement device sent out to you.

  • Rating: 4 out of 5 stars

    Not all plans are alike (read the details)

    Posted
    WatchmanofBallard

    When I got this plan with my phone, I initially thought that if I had a problem with it I could just return it and get instore credit or exchange with another phone and pay the small difference as done with my tablet a couple months earlier. However, I was told that I couldn't do that. I was suggested to go to the manufacturer instead of paying a service fee with geek squad ever since it was still within a year. This was the 1 Year GSP plan for phones $100-$149. PLEASE READ the terms and conditions of your particular plan before leaving a bad review and especially considering adding it to your purchase so you don't get your hopes up. However, I do suggest that Best Buy can clarify what each particular plan offers in the description instead of digging through a pdf or opt for simple a 3 tier (low, med, high) protection plan with a check sheet across all electronics and appliances. If any of this sounds too complex for you. You could consider either buying additional protection from either the manufacturer or try Walmart's protection plan which Is a bit more simpler to comprehend. Terms and conditions: https://www.bestbuy.com/usw/termsconditions/anonymous

    I would recommend this to a friend


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