2-Year Accidental Protection Plan - Geek Squad

$34.99
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Overview

Ratings & Reviews


Overall Customer Rating:
95% of customers would recommend this product to a friend (298 out of 314)

Overall customer rating

Rating: 4.7 out of 5 stars with 314 reviews

95%of customers would recommend this to a friend

Pros

Cons

Looks like there aren't enough negative mentions yet.

Most helpful reviews

See all customer reviews
  • Rating: 3 out of 5 stars

    Still don't know what I can do with it....

    Posted
    Nikki
    • Verified Purchaser
    • My Best Buy® Member

    I've had this 1 year accidental program for almost a month now. I still don't understand what it covers. They say to download the manual or whatever on geeksquad's website but I still don't understand it. I think I have to go in store and really have to ask someone which is so annoying, but I need clear instructions of what it covers.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Accidental Protection plan misleading

    Posted
    Doug
    • My Best Buy® Member

    Sales rep convinced me to purchase a three year accidental protection plan to cover my GoPro Hero3. Sales rep told me that the policy would cover damage as well as loss of the camera due to mounting issues. I thought this was too good to be true and I questioned the sales rep about the policy. He repeatedly stated that it would cover loss of the camera. Today my son lost the camera due to the mount failing while skiing in deep powder. I called in to the Geek Squad to report the loss and submit a policy claim. I was informed that the policy does NOT cover loss of the camera. Obviously I am very disappointed with the sales rep and the misleading information he provided about this policy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Useless

    Posted
    dsad
    • Verified Purchaser
    • My Best Buy® Member

    Just don't do it. It's useless. I feel stupid buying this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a good warranty

    Posted
    perris
    • Verified Purchaser
    • My Best Buy® Member

    In the past the unit was replaced with a the next model if the one purchased was discontinued, now they don't do that Electronics always changes model numbers, in this case the "newer model" has nothing different I can discern, yet because they don't make the older model anymore, I had to pay almost 100 dollars to get my failed unit replaced. Not happy at all

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great coverage for that "JUST IN CASE"

    Posted
    TheComputerDoc
    • My Best Buy® Elite Plus Member

    I had a Canon handicam which took a fall down a cliff and was pretty well bashed up. The LED screen broke off during the fall and the camera was really beat up. My stepson, who was using the camera, gathered up the camera and screen, returning the wrecked camera to me, with many apologies. I took it in to Geek Squad, who shipped it off with the comment "looks like it's non-repairable". About a week later, I received a phone call and email verifying the camera was totaled and credit would be issued at the store. Geek Squad was great, issuing a full refund via gift card which I used to replace the Canon. I highly recommend spending the money for coverage, especially the Accident Damage coverage, which will replace the unit if you have an accident. Saved me by giving me credit for the original credit on a new camera. And my step son was relieved he didn't have to pay for the replacement. If you don't get it, then any damage is your lose and total replacement is only going to be money out of your pocket.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best service

    Posted
    Robolooper
    • Verified Purchaser
    • My Best Buy® Member

    It’s always comforting to know that when something is wrong there are people who know what to do.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good protection

    Posted
    Drewmanchew76
    • Verified Purchaser
    • My Best Buy® Elite Member

    Hopefully you never needed it but if you do it's good to have.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    False claims of "protection"

    Posted
    Darien

    I bought an LG Tone Pro with a discount. I had to pay about $30 to replace the product. My Geek Squad protection was discounted from $20 to $10. The product itself was also discounted, $70 (-$20 discount) to $50. Also, the day I replaced the product was also on a 'discounted day'. The person that I spoke with said I had to pay the remaining price, but I had insurance.

    No, I would not recommend this to a friend


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