2-Year Accidental Protection Plan - Geek Squad

$14.99
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Overview

Ratings & Reviews


Overall Customer Rating:
97% of customers would recommend this product to a friend (367 out of 379)

Customer rating

4.8
97%
would recommend to a friend

Pros

Cons

Looks like there aren't enough negative mentions yet.

  • Rating: 4 out of 5 stars

    Met my needs

    Posted
    traveltimer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently bought a camera and the one-year protection plan. I took my camera on a 3 week vacation and it malfunctioned the first day. I couldn't take a single picture with the zoom lens. When I got back in town, I went to return my camera. Unfortunately, it was just past the 30 days so I was unable to get a refund. However, with the 1 year protection plan, Best Buy agreed to either switch and give me the same new camera or I could take the purchase price and use that money towards a different camera. I chose to get a different camera. Somehow, I was also able to get the 1 year warranty for the new camera without an additional cost. Overall, I'm glad I bought the warranty because I would have been out hundreds of dollars on a broken camera.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great when needed

    Posted
    Lionking
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Cannon camera 's zoom lens quit after about 2 1/2 years. I had no problem returning the camera for repairs. It did take a long time 4-5 weeks ( as I remember) to hear back from them. The camera had been recalled. They gave me a full refund of the camera price. Since Cannon recalled the camera it would have been nice if they would have refunded the protection cost as well. Guess that would have been expecting to much. Still if you use the camera as much as I do getting the protection is a great idea. I bought it again on my replacement Cannon SX60

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Makes replacing dropped camera a bit less painful

    Posted
    techless
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Yes, when my camera slipped out of my hand and landed lens first on a random rock on a dirt trail, my first thought was "Thank goodness, I purchased a warranty"! In reality, redeeming the warranty was a bit more difficult than it should have been, but that was because the Geek Squad person I worked with was not familiar with the process. In the end, I, thankfully, was able to replace my camera with the same model.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    More robust than the TG-4

    Posted
    rydog
    • My Best Buy® MemberMember

    Overall Olympus has the best imagery of all the waterproof point and shoots - the RAW is great but requires post processing to use in lightroom and other standard photo editing software. Biggest issue is the closure mechanism. They are small and easily undone. I've toasted two of the cameras while surfing - deeply disappointing. I've since moved to TG-870 which has a much more robust closure mechanism. Also the pano feature is whack and useless on TG-4.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Every try is a new surprise

    Posted
    Mimi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The protection plan is probably a lot better for other peoducts. I have a camera and every time it has to be send out to the repair and checking center it cames back with different issues. I do not like this at all. There should be a repair center close to us and the cameras shouldn't have to b sent out across the country for it.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi Mimi – I’m sorry to hear that your repairs weren’t completed correctly. Our goal is always to have the repair completed right the first time. If your camera is still experiencing issues, please head over to www.geeksquad.com/schedule to set up a reservation to bring it back into your local store to get it checked out again. In the meantime, thank you for the feedback about out service center locations. We apprecate it.

  • Rating: 3 out of 5 stars

    product protection

    Posted
    freedeb2001
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is average. Most products don't give out prior to the one year...as witnessed by me when my camera quit functioning after the year was up. I think it would be useful in that first year unless you have a great credit card that will cover your product. Otherwise..I rarely buy these protections unless I am buying a product like a dishwasher, refrigerator, washing machine (anything that has water running through it).

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    number one in warranty/ protection

    Posted
    ronl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best Buy is the best of best in warranty repair and accidental damage protection service. Used to shop the mail order stores to save couple bucks. However the quality of merchandise, no matter what country MADE, is not always good. Rather walk-in than mail in for repair. Experience is the best education

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value for Expert Service

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used the Geek Squad over the last few years on three different computers and have always been impressed with their professionalism, attention to detail and desire to resolve problems. I have taken my computer in to the store, and used their 24/7 on line services. Both have been great. The online services are particularly useful when I am out of the country and have problems with my computer.

    I would recommend this to a friend



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