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3-Year Accidental Damage Protection Plan - Geek Squad

$69.99

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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    97% of customers would recommend this product to a friend (97 out of 101)

    Customer rating

    Rating 4.8 out of 5 stars with 101 reviews

    96%
    would recommend to a friend

    Pros

    Cons

    Looks like there aren't enough negative mentions yet.

    Most relevant reviews

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    • Rating: 1 out of 5 stars

      Protection Plan Doesn't Protect

      Posted
      ITDepartment
      • My Best Buy® MemberMember

      We're a college who purchased a TV online and was sent a TV. This TV came with a crack and when we mounted the TV and turned it on, the crack became apparent. We purchased a 2-year Geek Squad protection plan, and when we had someone come out to look at the TV, they said it wasn't repairable or replaceable. After 4 customer service representative transfers, I was told the same thing. I would like to say the last representative at least told us that we could go to the store to get a refund on the "Protection Plan." We won't buy from Best Buy again, we can't afford to not receive what we pay for. I wish them the best of luck in turning around this policy.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Not the greatest, but works

      Posted
      hannah7bobanna
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I bought these to use on a road trip for my kids. We have a vehicle with second and third row seating. I didn’t know until I opened them and tried to use them in the car, that there is no battery for them, and they both have to be plugged in to be used, but the package only comes with one vehicle power adapter, that is a Y cord to plug both in together. That’s fine if I wanted them in the same row of seats, but I wanted one in the second row and one in the third row. In order to do that, I either have to have cords roped all through my van, or buy a second power adapter (it comes with a home outlet power cord, but my van doesn’t have one, so I need either a power inverter or a second vehicle power cord for my vehicle). You do have to unstrap the Velcro in order to change out the dvd, but that wasn’t too much of a hassle, we just swapped dvds when we stopped or had one of our older kids do it for the younger kids. Overall, it gets the job done.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Silent road trips

      Posted
      MomOf3
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      The best customer service in the returns and exchanges area geek squad department. I came in to drop off my device to get fixed on my way out of town. And the associate took care of the return and exchange in the time it took me to go back out to my vehicle to get the other half of the device I needed to bring into the store. All I did was walk in and walk out, he took care of everything for me! I didn't catch his name that's how fast he was! thank you, thank you, thank you!

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Worth it for kids products

      Posted
      phoenixmomof2
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I always get this on anything I get for my children. Laptops, Tablets, Car DVD players. They are so hard on electronics. I always end up using the service and it has saved me with restoring data, repairs and replacements more times than I can count. This particular purchase was a repurchase of protection on a replacement product. Save me $175.00..

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Samsung S8

      Posted
      Tomek0152
      • My Best Buy® MemberMember

      Best buy has limited stores that do screen repairs for 59.00. Best buy will only do replacements for $199. Not worth the added protection if you have to pay 199 every time you crack a screen. Not worth it in my opinion.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Always good

      Posted
      Scot
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      May not use this warranty, but the geek squad protection is always a plus. Used protection plan on a tv in the past. No question always great to protect your investment. When needed the protection, is always no questions asked, and best buy goes above and beyond to take care of customers.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Definitely Worth It!

      Posted
      mmajomo
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I always but the Bestbuy protection because electronics just don't last very long these days. They renew the protection if the product breaks. While I rarely accept "protection" from other retailers, Best Buy makes it worthwhile and customer service is excellent.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      saved my bacon a few times

      Posted
      mynameisleo
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I hear people say these types of products aren't worth it. Let me just say everytime I buy electronics, it lets me get my item fixed. Im not rough on my stuff, things aren't made like they used to be. Best Buy stands behind their warranties and I am always happy.

      I would recommend this to a friend


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