This machine replaced a basic non-HE machine, bought used and very old, that had finally given out. I've had for about a year.
The first thing I noticed about this machine was that the wash cycle selection knob was/is so loose it twirles like a top whenever I accidentally nudge it. Hence, though I always leave it on DEEP WATER WASH I'm never really sure that's what I'm getting and, since the lid locks, I can't see the water level. The next thing I noticed immediately upon the finishing of the first load was that when I transferred my washed items from this machine to my dryer the load was SATURATED with water that had not been spun out. Picture this: Every week I have to launder three comforters used by my animals. This was never a problem before. But now after washing those items it's obvious they're not really clean. Worse, they're so wet that I can't run the dryer for anywhere near what it would take to dry up all that water. Yea, It's winter and I have comforters hanging all around my house, near registers, until they're dry enough to put away... Ridiculous. But I shouldn't have to drag these items to a laundromat. I'm an adult with a washing machine, for crying out loud. If you're buying into the hoopla about big savings on your water bill with the new HE washers know that THIS machine will force you to have to DRY your loads longer, resulting not just in your savings disappearing but likely costing you considerably more on your electric bill(!). Woo-hoo. That's bad enough but...
Where this machine REALLY fails is in its inability to clean your clothes. I have animals and use white terry cloth rags in lieu of paper towels (which used to save me a lot of money) to clean everything, including litter boxes. I have always washed those rags in a separate load using a combination of quality detergent, bleach, and Borax. Rags used for cleaning will obviously always have stains that will never come out but my cleaning rags NEVER came out DINGY until I started using this machine. My first load of white cleaning rags came out so gray, and I was so disgusted, that I was forced to re-wash the entire load with a boatload of bleach. Since then, every load of white cleaning rags swims in bleach to counteract the inability of this washing machine to clean. But wait. It gets better.
Cats puke on everything. If you have them you know about coming home to their dried up bilious goo in rugs, towels, etc.. Well, not once, or twice, but five times I have thrown something a cat has puked on into this washing machine and when the load was done found the puke STILL on the item. And, as always, the load was super wet. More re-washing.
I was thinking maybe all HE washing machines were a compromise, much like those hideous CFL lightbulbs everyone tried to convince us were fabulous even though their light was downright funereal and the savings went out the window when all the utility companies raised their rates to make up for the profits they claimed they were losing (though your electric bill never went down, did it?). I started voicing my HE machine frustrations to co-workers only to learn that none of them were having these issues with their HE brands. The difference? They all spent quite a bit more for bigger RPM's. When I first looked inside this machine I was dismayed to see no agitator. When I first used this machine I was dismayed by the obvious lack of sound in the SPIN cycle. I was right to be concerned. When it comes to HE machines, you get what you pay for. Btw, I do NOT overload my machine, ever. I like my laundry clean. I also miss being able to allow a load to soak. You can't do that with this machine. You probably can't do that with any HE machine. I need to commune with my co-workers on that because it matters - and I WILL be replacing this washer with a better one as soon as I can. All I know is If my whites aren't getting clean then nothing's getting clean, whether I can see the dirt or not.