Apple - iPhone 16 Pro 512GB - Apple Intelligence - White Titanium (Verizon)

I learned the hard way not to try and use the trade in option Best Buy has with mobile carriers. I have Verizon and they didn’t have the phone and watch I wanted in stock, so I foolishly used the Best Buy app to trade in my old phone and watch. My purchase was ready for pick up and when I got in line, all panic ensued. A “code” was called because there weren’t enough employees to handle customers. The woman handling my trade in told me to keep my phone and I’d be sent a shipping label, but she took my watch. That didn’t happen and Verizon said I had to deal with this from Best Buy or I’d be the one charged. I went in the store and worked with an employee and eventually the manager, Ryan. They called and told me I would be sent a new shipping label to my house. That never happened. No one answers the store phone. I spent over an hour on chat with their customer service until I was told to call their customer service. I was told I could trade in the phone (for a fraction of the cost) with their company and I couldn’t return my products because it was outside of the date. Well yes, I explained to them I work 7 night shifts in a row and they kept blowing me off for weeks. When I told the representative that I needed to speak to the manager originally handling the situation…he hung up on me. In the last 4 months I’ve purchased a 75 inch tv, iPhone 16, Apple Watch 10, AirPods, and screen covers/lens protectors/phone cases through Best Buy. The products in question were purchased 10-23 (less than a month ago). A friend warned me not to give my business to them for this same reason and I didn’t listen. I wish I could return all of my products and spend my money elsewhere, but they’ve made it clear it’s too late for a refund and they aren’t willing to try to fix things. I won’t spend another dime there.

first and foremost, if you have Verizon, the communication between Verizon and Best Buy to set your phone up is not the greatest. THAT BEING SAID... this is my first iPhone. Coming from android. The device itself is awesome, but this joke of Apple Intelligence is hilarious. It’s as if Apple users don’t know that android users have the wealth of Gemini at their fingertips already. All you need to do is just say "hey Google." Also, the speech recognition device for Apple is severely lacking and compared to Google. The battery life is incredible on this device. The MagSafe compatibility is great. All of the functionality of the actual device is incredible. The Apple software itself for specific tasks just lags in comparison with the ability of Google software at the moment.

As a lifelong IPhone customer, this one doesn’t disappoint. I’m happy with the camera options and the new camera quick access feature. My only complaint is that the buttons are spaced in a way that if I use a tripod to film with the camera, it hits at least one button tripping different features.