ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White
User rating, 4.7 out of 5 stars with 10146 reviews.
4.7(10,146 Reviews)- 275 Answered Questions
If received today, the last day to return this item would be Jul 21. Learn more ˃
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Description
Features
Gigabit Ethernet connectivity
Makes it easy to link with your Windows, Mac, Unix or Linux computer.
DOCSIS 3.0 technology
Provides 32 downstream and 8 upstream channels, and also offers DOCSIS speeds up to 1 Gbps.
LED indicators
Keep you apprised of the status.
1.2GHz dual-core processor and 1.0GHz capable tuner
Promote optimal performance.
What's Included
- ARRIS SURFboard DOCSIS 3.0 Cable Modem
- Owner's manual
- Power adapter
Key Specs
- Internet Service Provider (ISP) CompatibilityUniversal
- DOCSIS Certification3.0
- Upstream Data Speed240 megabits per second
- Channel Bonding32 x 8
- Number of LAN Ports1
- Number of USB 2.0 Ports0
- Number of USB 3.0 Ports0
General
- Product NameSURFboard 32 x 8 DOCSIS 3.0 Cable Modem
- BrandARRIS
- Model NumberSB6190
- ColorWhite
- Color CategoryWhite
Certifications & Listings
- DOCSIS CompliantYes
- ENERGY STAR CertifiedNo
Speed
- Wired Speed1000 megabits per second
- Gigabit Ethernet SpeedYes
Compatibility
- System Requirements10/100/1000-BaseT Ethernet (RJ-45), high-speed cable Internet service
Dimension
- Product Height5 inches
- Product Length5 inches
- Product Width2.1 inches
- Product Weight1.13 pounds
Warranty
- Manufacturer's Warranty - Parts2 years
- Manufacturer's Warranty - Labor2 years
Other
- Modem TypeHigh speed
- UPC612572210727
Customer reviews
Rating 4.7 out of 5 stars with 10146 reviews
(10,146 customer reviews)Rating by feature
- Connection Quality4.6
Rating 4.6 out of 5 stars
- Performance4.5
Rating 4.5 out of 5 stars
- Setup4.5
Rating 4.5 out of 5 stars
Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5Rated 5 out of 5 stars
The best modem I ever used!
||Posted .Owned for 1 month when reviewed.Paired with Google Nest, the best wifi service I have ever experienced. I highly recommend this pair. I used to have cable company modem and could not have more than 3 devices connected at once without the frustration of lagging. With my Arris Surfboard and Google Nest pairing, I have had as much as 12 devices comnected at the same time and no lagging. I am so happy I no longer have to constantly get stressed about my wifi signal like before ^_^
Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5I would recommend this to a friendRated 5 out of 5 stars
Great modem for all uses
||Posted .I recently puchased a new complete home wi-fi system, but needed just one last final piece..that being the Arris Surfboard 3.0 cable modem, itself the best i have owned fast , efficient, great for streaming all wi-fi devices in my home..which is very important for streaming to my new 4k HDR SONY tv, and Alexa devices , laptops , tablets. So as you can see, a component like this to my wi-fi system makes a COMPLETE and great system..
I would recommend this to a friendFeatures
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5Rated 5 out of 5 stars
Excellent Modem
||Posted .Owned for 3 weeks when reviewed.This 32 channel modem was surely an upgrade to the supplied modem from our cable provider. We’ve had absolutely no connectivity issues since we’ve made the swap. Very satisfied!
Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5I would recommend this to a friendFeatures
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5Rated 5 out of 5 stars
So far, so great!
||Posted .Owned for 3 weeks when reviewed.The only challenge I had was with initial setup with Cox. Had to contact their tech support so they could allow the device on their network. After step, it was plug and play, and my internet problems have all but disappeared. When it’s time for a DOCSSIS 3.1 device, I’ll go back to Arris
Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5I would recommend this to a friendRated 2 out of 5 stars
Really bad modem
||Posted .Please research this modem the SB6190 on the web before you buy. This modem is based off the Intel Puma 6 chipset which suffers tremendously from latency. The latency caused my pages to load slower and video streaming to buffer and at times the modem to disconnect. Comcast had pushed the latest firmware to my modem on 2/24/2016 and disconnects were less frequent but the latency problems was there. I've include the some pictures testing the latency of the SB6190(The one with yellow, red. and mustard green blocks) and the latency of a Broadcom based modem that I purchased from Best Buy (almost all green block chart). STAY AWAY from anything based on the Intel Puma 6. GET any modem based on the Broadcom chipset, and save yourself some time and headache. While your at it pickup a replacement plan. I bought this modem a few months ago hoping to save on my internet bill but ended buying another modem because of how bad this one is.
No, I would not recommend this to a friendFeatures
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5Rated 5 out of 5 stars
Awesome so far so good!
||Posted .So far so good to eliminate the cable modem rental free thanks to my friend for recommending me this and I couldn’t access my routers website for firmware updates with this now I can!
Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5I would recommend this to a friend- Pros mentioned:Connection quality, Internet, Speed
Rated 5 out of 5 stars
Wanted Speed, but Got Much Much More!
||Posted .My goal was simple... to escape the cable company's Modem Rental Fee of $10 per month. So, I thought, I'll pick up a $25 modem and be the hero. But, after doing a little research, I learned that modems may have a bigger part to play in the health and performance of my home network than I had thought. I didn't even know that different models performed at different speeds and had different capabilities. So I asked my BB associate, which was the fastest he had in stock, and on that particular day, it was the ARRIS - SURFboard DOCSIS 3.0 Cable Modem. I found that it cost much less than a year's rental for the cable company's modem, and it was substantially faster than it as well, which I hoped would help with all the streaming we seem to do these days. The Result... it helped enough with the media streaming that it allowed me to reduce my Internet Plan from 155 Mbps to 50 Mbps (Saving me $10 per month), with no noticeable loss in streaming performance, and only a negligible difference with Internet Surfing which most people would not notice. So, my ARRIS - SURFboard DOCSIS 3.0 Cable Modem, is now saving me $10 a month in modem rental fees from the cable company, and is so fast, that it saved me another $10 on my Internet plan (50 Mbps vs 155 Mbps). This means that in less than 5 mos my Arris will pay for itself, then after that it will be saving me $20 a month, and I haven't given anything up to do it (except the cable company's modem). On top of that, the Arris saved me from spending $300+ to upgrade my 3 year-old router which I thought was the bottleneck in our home's streaming performance, but wasn't. AND, as an added Bonus, when I switched to the ARRIS - SURFboard DOCSIS 3.0 Cable Modem, my all-in-one printer stopped loosing its network connection, which was a daily occurrence with the cable company's modem, and an incredible nuisance which wouldn't allow me to print or scan anymore. So, if you want to put money in your pocket, and stream, scan and print more reliably, replace your cable company rental with an ARRIS - SURFboard DOCSIS 3.0 Cable Modem.
I would recommend this to a friend Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5Rated 5 out of 5 stars
Surfboard modem
||Posted .Owned for 1 month when reviewed.Works excellent right out of the box one of the best piece of equipment I ever bought
Features
Value5 out of 5Quality5 out of 5Ease of Use5 out of 5I would recommend this to a friend
Q: QuestionIs anyone having issues with this modem? I've read in several blogs that modems powered by the intel puma chip is giving trouble with latency and constant connection drops.(https://goo.gl/XaMYTQ)
Asked by Bobnoise.
- A:Answer Yes, big-time, had to return this garbage.
Answered by TimmyS
Q: QuestionIs this compatible with Comcast and wi fi and phone inputs
Asked by Geno.
- A:Answer Though I use it with Spectrum, I read it works with Comcast. This is a cable-only modem. Not a wifi router, not even a router, you will need a separate wifi router to create a home network to allow multiple devices have access to the internet. There is another model that has a router and wifi included. This does not include a telephony modem so no phone connection.
Answered by tekla
Q: QuestionHas anyone have prob with the intel plume 6 chip on charter?
Asked by Syntax123.
- A:Answer You will have problems with the Intel Puma 6 based on how you use the modem. Carrier is irrelevant because it is a hardware issue. Best to just avoid any Puma 6 modem. Get a SB6183 or SB8200 instead.
Answered by Dreamofthe90s
Q: QuestionIs this modem compatible with centurylink?
Asked by Crazycatllady.
- A:Answer No. This modem is a cable modem... or internet signal over Coaxial. It converts that signal to ethernet. Then you connect the ethernet to your computer for internet connectivity or to your router so you can share that connection. Centurylink uses DSL like (phone cable like) connection and needs a DSL modem, that takes the "DSL" signal, and converts it to ethernet signals. If you're lucky enough for Fiber/Gigabit, they usually connect directly to your home and provides an ethernet port already. Most modem takes internet over a signal like DSL or Cable... and converts it over to ethernet anyway. If your gigabit already provides an ethernet, you don't need any additional modem.
Answered by Sean
Q: QuestionIs it compatible with Optimum Online service?
Asked by Nguyen.
- A:Answer It was not compatible for me. I had to return it.
Answered by Smart
Q: Questionhow do i know if my router is compatible with this ?
Asked by cheif.
- A:Answer After verifying that the modem is an approved device by my cable service provider, I chose the ARRIS SURFboard SB6190 cable modem precisely for NOT having routing capabilities. Hence eliminating the headache and compatibility issues of connecting my own high speed wifi router. After cable service provider activation of the SB6190 over the phone, my Google Wifi 3-pack router installed/connected in less than 10 minutes. A single RJ-45 Cat-5/Cat-6 Ethernet cable was all I needed to connect the modem & router together. BTW, there are only 3 ports at the back of this modem - power, RJ-45 for router/PC and Coax for cable. I learned from past experiences that tying to turn off or bridge routing capabilities, whether wired or wireless, on single unit modem/routers to install my own higher speed wifi routers was always challenging and full of headaches. Hence, I decided to get modem only units moving forward if I intend to connect my own router. This approach has literally eliminated my modem vs router compatibility fears and issues. It may not be a scientific or highly technical approach but it has worked for me several times now so far. My job has required me to move homes/office locations several times, hence the learning. I am no tech guy but just a highly informed consumer who loves to DIY. Hope this helps.
Answered by EDVR88
Q: QuestionI have this modem and I hard wired this to a switch with 5 Ethernet ports. 1 Ethernet cable running to my router and one Ethernet cable to my Xbox One X. Since I hard wired the Xbox I do not have internet on the Xbox. Is it not compatible with the Xbox?
Asked by Help.
- A:Answer I think you have to connect the modem and router first, then connect your switch to the router to get internet connectivity to the 5 Ethernet ports. Then any internet capable device you connect to your switch ports should be able to get internet connection. By no means I am a tech guy but just a highly informed consumer who do a lot of DIY projects at home. Hope this helps.
Answered by EDVR88
Q: QuestionI have a Arris sb6141 modem with a Cisco linksys ea4500. Router. My internet company I have a 100mbps plan. I upgraded to a 250mbps down/10mbps up. But my speed check runs only 50mbps. Would an arris sb8200.be a better choice. Or should replace the router
Asked by Yesmylord.
- A:Answer Connections speeds vary due to the time of day and how many people are connected to your line coming down the street. If the Modem says it supports 250Mbps, it should. Or if there are lots of people online in the pathway of the line feeding the local section you reside in, the speed crawls. Try speed tests to other cities. Never use a local area speed test. Verizon has a pretty good test for up/download speeds. You can get a separate non biased third party result. Do not test with a test from your provider. They lie. And check the specifications on your new modem. It should be rated at a higher speed than the plan you bought
Answered by Randy
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