
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Customers are satisfied with the Smart Lock + Connect's ease of use, auto-lock feature, and relatively easy installation. Positive feedback also highlights the app's functionality and the lock's aesthetically pleasing design. However, some users experienced connectivity problems and found the lock to be somewhat bulky. A few customers also noted that the lock can be a little noisy during operation.
I am very much happy I got this lock when I did. I was going out of town and needed to allow access to my pets and this was perfect. The app reviews complain about the auto-unlock feature, but that is an issue with theirs, phnoes, mine has always worked and I don't even need it. Has worked for Every guest I've allowed access to with no issue, and with the connect, it's always accessible via wifi. PLEASE NOTE, this doesn't go ove your lock, it replaces the back plate of your lock. keep that in mind. Gripes : I don't like that the battery covery for the lock isnt very secure. someimtes wont lock if door isn't lined up directly with lock, so have a secure door. Mines is a heavy custom door. Praise : super easy to use, no exxplanation requried to my guests i added. app Always works! keeps a great connection, even if connect brick is sort of far away. Great on alerts and auto lock options as well. I am surprised i ike this lock so much and would heavily recommend I just wish that August app would be inclusiof other smart features serviceds, not their fault. No homekit, but really consider is homekit worth the addition 40-80 dollars. you have to be really ingrained in it, for me I'm not. plus the app really is perfect.
Posted by Verno
if you are looking for a smart door lock and you rent the house or apartment then this is what you need because all you are changing is the parts inside your house, so the owner or landlord can still open the door with the original key. if you buy the smart door lock only you can open the door via bluetooth and you need to be very close to the door, now if you buy the little wifi hub too you can lock and unlock your door from anywhere in the planet.
Posted by Alfmetal
Bought this a few weeks ago. I had bought it because we burn thru keys. Now I just send an invite. I have not WiFi’d it. You have to careful with the lock adapters. They give you three different versions but of course none fit my lock. I was OK with that because it was time to change it out. I just made sure the new one fit one of the adapters. Installation is easy. Watch some of the You Tube videos. The lock and app are not overly complicated. I liked that. All in all it is well built and I think it will last a good long time. So far the batteries have held up OK. I do recommmend this product for ease of use, easy install and a simple app.
Posted by Parker