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Best Buy Protection for Portable Audio Products with My Best Buy Total™ Membership

Worry-free protection with My Best Buy Total™.

With My Best Buy Total, you’ll get up to 24 months of Best Buy Protection for most new portable audio products purchased at Best Buy while your membership is active.
Geek Squad Agent

Benefits of Best Buy Protection for newly purchased headphones, wireless speakers and MP3 players.

If you accidentally damage your product while handling it, we'll take care of it.

Enjoy peace of mind knowing that you're covered if the unexpected happens.

If there's a failure from normal wear and tear, we'll repair it.

This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity.

If your product won’t work because of a power surge, we'll fix it.

If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.

If your battery won't hold a charge, we'll replace it.

Get a replacement for your original rechargeable battery if it fails to hold a charge.

If your screen has bad pixels or a shadow image, we'll correct it.

If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your screen looking like new.

When something goes wrong, we're always here to help.

Visit your local Best Buy store to start a claim, or call us at 1-888-Best Buy (1-888-237-8289) to ask questions about your plan.

Geek Squad Agent with customer.

How does Best Buy Protection work with your manufacturer warranty?

During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Keep in mind that Best Buy Protection often covers important repairs that your manufacturer warranty doesn't, like failure due to a power surge.

If something goes wrong after the original manufacturer warranty ends, Best Buy Protection has your back and will take care of any covered repairs.

Best Buy Protection Plan service fees

 
Service fees apply to eligible claims not covered by the manufacturer's warranty.
Best Buy Protection provides up to two covered claims every 12 months, each subject to a service fee, when outside the manufacturer’s warranty period. Fees are based on the product price at the time of purchase.
Device purchase price Service fee
$0–$99.99 $9
$100–$199.99 $29
$200–$499.99 $49
$500–$999.99 $79
$1,000 and up $99
Geek Squad Agent

Getting help is easy with Best Buy Protection.

Need to make a claim under Best Buy Protection?

Get started online

Need to make a claim under your original warranty?

Learn how to contact your manufacturer

You are eligible for up to two claims every 12 months, each subject to a service fee, for claims outside the manufacturer’s warranty period. Keep in mind that Best Buy Protection often covers important repairs that your manufacturer warranty doesn't.

If something goes wrong after the original manufacturer warranty ends, Best Buy Protection takes care of any covered repairs.

Disclosures.

See the complete Terms and Conditions for Best Buy Protection under the “Protection” tab. Best Buy Product Protection, Inc. is the Obligor and Administrator of the Coverage under this Plan.

Parts and coverage available under the manufacturer's warranty are not covered by the Plan. 

Service fees and claim limits apply.