My family consists of, two west highland terriers, an orange cat, my husband and I. About 1,000 square feet of our house is white carpeting. We mostly battle muddy footprints, occasional "accidents" and food/ drink mishaps. I usually do a large steam cleaning session about once a month during rainy/snowy months and spot treat in the interim. So, my Hoover Power Scrub (6 years old) stopped working and I wanted to start a full carpet scrub down, stat. So, I saw that the Bissell ProHeat X2 Revolution Pet Pro was at my local Best Buy and it had good reviews. I have found some true negatives about this machine and I have to return it soon (or I won't be able to)!
1. LEAKING DIRTY WATER DURING CLEAN WATER REFILL AND DIRTY WATER DUMPING TIMES
After a spot treatment using the main unit (not the hose or anything) and it's time to dump the dirty water, the unit gets left on the carpet... When I come back, I see a big spot of dirty water where the bristles were. So, this is all right if I'm just going to come back and keep shampooing, but at this point, I only wanted to do a spot treatment, and I wasn't going to be back to clean up the "leaked" dirty water :(
- As a test, I tried letting the machine rest on a plastic computer chair rolling pad, to see if maybe the carpet was siphoning the water out of the rollers. It still leaked on the plastic, and not only did it still leak but when I picked it up and moved it a couple hours later, it left a trail of dirty water across my carpet! In this experiment, I didn't rinse the bristle cover for experimental purposes because there are so many times that I do let the machine sit while I run and do something else for a bit without disassembling and rinsing everything out.
Lesson learned: I can't have a finicky, high maintenance machine that HAS to be disassembled and rinsed at every stopping point.
2. DOESN'T LET ME RINSE THE CARPET WHEN I WANT TO
I have developed a very particular method since I clean so often! I like doing one row of shampooing and go back through and do one row of rinsing. The problem is that the tank on this machine is the type that you put the cleaner and water in the same tank, so in order to rinse, I have to wait until the tank is empty which means I have to walk on the wet carpet over and over again because one tank does not equal one row! To be fair, the Bissell solution I was using had scotch guard in it, and it is advised not to do a rinsing row because it defeats the scotch guard effect... However, the idea of not rinsing gives me nightmares, so I did the rinse row anyway and the water still came out really soapy from the carpet which means soap would have just sat in my carpet if I didn't rinse it. (I do have a cringy story about guests being over and spilling water on dry, unrinsed carpet if anyone is interested) So, because I value rinsed carpet I absolutely need that divided tank that my Hoover had.
3. WATER COMES OUT OF THE BOTTOM AND TOP OF THE DIRTY WATER CONTAINER
The dirty water container has a hole on the bottom that allows the dirty water to enter the container during the cleaning process, and a plastic float thing is designed to cover the hole when the container is in the upright position while carrying. But, there is a purgatory time. This float/ hole cover thing falls towards the dispensing hole while you are dumping your dirty water in your toilet. This is where it get's exciting. The float is still hanging out closer to the top part of the container not protecting the hole, but you're done dumping the water so you turn the container right side up (there's still water in the container because the shape is funky and water gets caught in pockets.) The area directly to the left side of your toilet becomes a splash zone and gets good and moist. Good news though: Now you have gotten all of the water out of the container, and it's really ready to be filled back up with dirty water! Oh, and if you were planning on flood mopping your bathroom, well, it's a two birds situation, because you just got a section done!
3.5 ALSO, THE PLUG AT THE TOP OF THE DIRTY WATER CONTAINER IS NOT VERY USER-FRIENDLY
But, I'm sure one could get used to it.
4. THE WATER IS NOT AS DIRTY AS THE HOOVER WATER WOULD BE!
Last negative, I noticed that the water comes out like kind of what clear-ish chocolate milk would look like, just murky brown. When I cleaned with my Hoover it came out like dark brown, I don't want to gross everyone out, but there have been times when the darkness of the water scared me.
1. IT CLEANS WELL
Something I really liked about this cleaner is that even though I vacuum before shampooing the carpets, I get a good amount of fuzz and dirt specks (Imagine SMALL rocks) in the dirty water and bristle cover. And it reminded me of something... OH! It reminded me of when my Hoover was brand new, it did the same thing. As the Hoover's bristles wore down, it didn't scrub as aggressively and had stopped grabbing these types of particles out of the carpet. (Ugh, I didn't mean for this to sound like a Hoover commercial)
2. THE LOW PROFILE OF THE HEAD OF THE CLEANER
Yes, this aspect of the Bissell is why I have not returned it yet, it's so nice to be able to get under our sofa tables and coffee tables! I'm going to miss this, Bissell had their thinking caps on with this part of the design.