Bosch - Linea 500 Series 21.7 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - White

After 7 months of use, I had semi-loved this refrigerator: nice to look at, intelligent layout of shelves. Have had a few minor problems: - like another reviewer, the top cap on one of the shelves popped off and refuses to stay in place - the ice dispenser seems to be trying to grind ice even when i'm trying to get full cubes - the placement of the ice vs. the water dispensers are a bit non-intuitive and I'm always having to show friends how to use it so that they don't end up spilling water or ice all over the floor - the bottom drawers in the refrigerator can only be pulled out if the refrigerator door is opened to 100%, otherwise it bumps up against the rubber gasket and cannot be pulled out. But those are generally minor annoyances. Then, at the 7 month mark, I woke up to an alarm going off with no explanation. Wasn't the door alarm. I turned it off and went to work. Came home and it was going off again. Opened the freezer to find everything melting. Used the manual's guidelines to do a self-test and restart the machine. Woke up to another alarm. Called Bosch and asked for a service appointment. They sent someone the next day, who concluded that the compressor or condensor was bad and that he could not do the work because it is a "closed system". Another day shot. He referred me to another vendor who took the weekend to call me back. When I spoke to them on Monday, they informed me that they don't do work in my jurisdiction. Great. Another day shot. Called Bosch again and they referred me to Vendor #3. They informed me that they can come out in two days, but that they would only come out to do a diagnostic and would then have to order parts and make ANOTHER visit out to install. So, Bosch's vendors cant even take the word of their own Bosch servicemen about what is wrong. No resolution in sight yet, but I'm looking at THREE missed days from work now, and 10+ days without a refrigerator. All on a 7-month old refrigerator that cost over $2,000. I love my other Bosch appliances, but I don't think I'd buy another one after this experience...love the style, but I'm not very happy with the substance.

We purchased this new refrigerator because we had a tight space in our kitchen. The first one they brought was so loud that you could hear it all the way across the house. Best Buy exchanged it for a second one that was almost as loud. When I called Best Buy to tell them, they said I needed to call Bosch, who sent a repairman. He said the fan was bad and replaced it. Right after he came, I noticed that neither the temperature control nor the water was working properly! So I called Best Buy and said: I want you to take this back. "I do not want this refrigerator." When I called the national number, the man on the phone said, "Sorry, it has been more than two weeks." I explained that it was our second and the repairman had been there recently - and I tried to get him to transfer me to a manager, but he just argued with me and was very rude. I hung up and called Bosch. They were very nice and were going to send another repairman, but I just wanted it returned!! Finally, I went in person to the store where we bought it on Midway. I spoke to the manager and told him my tale of woe. That was the only bright spot in this whole horrible experience. He apologized for what had happened and returned the unit. If not for him, I don't know that I would ever shop Best Buy again. I DO NOT recommend this refrigerator!

I've had this 18 months now and it has broken twice. First it was the ice maker that failed, and now the lighting system is dead. Both have been under warranty, but it doesn't make me feel secure about the future. Also it is very noisy---fan noise, ice maker clanking, compressor. And the water and ice dispenser is impossible for guests to understand. It spews stuff everywhere. I would NOT buy this again, and probably not Bosch either. Also just noticed the ID plate says this was made in China---not Germany like I thought.

This appliance has been a problem since day one. The door bin trim pieces fall off constantly, it has numerous rust/bubbling around the water dispenser! the ice maker is completely unreliable, we replaced the electronic control unit(350.00) three months ago when it just stopped cooling and now it has stopped working again. The repair company said don't invest more--scrap it. I have owned four Bosch dishwashers and have never had a problem. Customer service was nonexistent with fridge problems.

This refrigerator is absolutely obnoxious. It is incredibly loud all the time, and the ice maker spews everywhere. Do yourself a favor and get the Samsung - you will be much happier!

Germand are the best. Bosch is the greatest. any time always deliver. bosch will be the best forever