Cell Phone Repair by Geek Squad®

Including Same-Day Repair at Select Locations1

At select Best Buy stores, we can repair your iPhone or Samsung cell phone, no matter where you bought it. iPhone screen replacement starts at $129 and Samsung screen replacement starts at $199.99.

Why have your repair done at Best Buy?

Watch a video about same-day repair1

We offer same-day repairs at select stores, so you can get your phone as soon as possible.1

Our Agents are trained and certified in the repair of select iPhone and Samsung cell phones, using only parts sourced directly from Apple and Samsung.

We preserve your existing factory warranty coverage. If the phone is out of warranty, we provide a 90-day warranty for our work.

Apple products
Apple authorized service prodvider

Best Buy is an
Apple Authorized Service Provider

Many of our stores are certified in iPhone repair (including iPhone screen repair), as well as service for iPad, iPod, Mac, Apple Watch and more. Need a repair ASAP? Some stores even offer same-day iPhone repair.1

Learn more about iPhone repair and service ›
Samsung authorized service prodvider

Best Buy is a Samsung Authorized Service Provider

Need a repair ASAP? Many of our stores offer same-day Samsung cell phone repairs and service for cracked screens, battery issues, software issues and more.1

Learn more about Samsung repair and service ›
Samsung products

Here's How We Can Help

Whether you have an iPhone or a Samsung cell phone, here's a list of issues we can repair or assist you with:

  • Cracked screens
  • Display issues
  • Software issues
  • Audio issues
  • Power/charging/battery issues
  • Camera replacement
  • Wi-Fi troubleshooting

Troubleshooting Tips for Cell Phones

My phone has a cracked screen

Cracked screens require in-store service, which Best Buy provides. Best Buy uses authorized parts directly from the manufacturer to fix cracked screens, among many other issues. Make a reservation with one of our Geek Squad® Agents to have your device looked at.

My phone will not turn on

  • Try a different charger to see if it will charge the phone.
  • With a working charger, leave the device plugged in and try turning on the phone. If the phone turns on, but won't stay on without being plugged in, there is a hardware issue with the phone. Schedule a reservation with a Geek Squad Agent.
  • If the device doesn't turn on when trying different chargers, the battery is most likely not holding or receiving a charge. This can be fixed by making a reservation with a Geek Squad Agent.

My phone dies because of short battery life

  • One of the most common reasons for battery issues is applications running in the background. Go into the settings for your phone and turn off the apps you do not need running in the background.
  • Decrease the brightness of the display, or use the automatic brightness setting.
  • When you use your device to access data, a Wi-Fi connection uses less power than a cellular network — so keep your Wi-Fi on at all times.
  • Turn off location services for any apps that are running.
  • If you've tried these tips and still have battery issues, please make a reservation with a Geek Squad Agents to diagnose the issue.