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Hato Rey
230 Calle Federico Costa Hato Rey
San Juan, PR 00918
Phone: 787-764-4900
Hours, Directions & Events ›
Rio Hondo Mall, Bayamon
60 Ave Rio Hondo Ave, Suite 60
Bayamon, PR 00961
Phone: 787-522-0999
Hours, Directions & Events ›
Plaza Carolina Mall
Villa Fontana, Fragoso Ave.
Carolina, PR 00988
Phone: 787-522-4549
Hours, Directions & Events ›
Please note: Online ordering is not available to or from Puerto Rico.
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Returns & Exchanges
Buy with confidence with our Return and Exchange Promise1
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We recycle nearly all electronics and large appliances at no charge, plus offer free haul-away for major appliances and TVs
If you find a lower price on the same brand and model before making your purchase or during the return and exchange period, we will match the price.2

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange.

If you are not already a member, please consider joining our My Best Buy® program. It is easy and free. You will not only enjoy points from your Best Buy® purchases, but as your points add up, you can reach Elite and Elite Plus status, and receive an extended return and exchange period of 30 or 45 days, respectively, instead of 15 days, on most purchases.

The Details

Mobile Phones:
You can return or exchange mobiles phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.

Software, Movies, Music & Games:
Opened computer software, movies, music or video games can only be exchanged for an identical item.

Special Orders:
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price.

Custom Orders:
Custom and personalized orders made specially for you are nonreturnable.

Privacy Protection:
Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please visit

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days.

Other returns info:
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

If you do not have all the original packaging or accessories, that's okay too. We can process a return with a small deduction on your refund for what is missing.

To ensure that all of our customers have access to products, we may occasionally limit purchase quantities.

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, memberships, completed services, consumable items including ink and batteries, and items returned that are damaged, unsanitary or missing major contents.

Why we need your ID:
Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matrícula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.

Want to know more?
Most products you buy at a Best Buy Express location can be returned at our stores or online.

Best Buy is happy to share Gift Card, End User License Agreement and Warranty information with you before purchase.

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.

As a well-intentioned company, we ask for an ID on R-rated movie or M-rated video game purchases to make sure we are not selling these or other products that are inappropriate for children to persons underage without parental consent.

If you find a lower price on the same brand and model before making your purchase or during the return and exchange period, we will match the price. Simply bring the ad from the local competitors or Best Buy, while the lower price is still in effect, and get your price match. The guarantee does not apply to our or our competitors' website prices.

The Details:
If we lower our price during the return and exchange period, we will match our lower price, upon request.

Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.

Our Price Match Guarantee does not cover:
-Competitors' service prices and Best Buy for Business transactions.
-Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.