Best Buy Easy Replenish. Sign up to get what you need, when you need it. Automatically.

Frequently Asked Questions

What are the benefits of the Best Buy Easy Replenish program?

When ink runs low, new ink is ordered automatically, giving you the ink you need, when you need it. You'll also get 10% off and free shipping. There is no enrollment fee, and you can cancel anytime.

How do I enroll in Best Buy Easy Replenish for my printer?

Note: You must be a My Best Buy® Member to enroll in the program.

1. Start your enrollment by shopping for an eligible printer.

2. On the product page, click the box to Start an Enrollment and Save, and then add your printer and enrollment to your cart.

3. Once you receive and set up your printer, enable the printer's Wi-Fi connection and then complete enrollment online (see below).

How do I complete my enrollment now that I have my printer?

1. Verify your My Best Buy account.

2. Complete printer installation and setup — including Wi-Fi–enablement — with the appropriate printer manufacturer based on your printer purchase:

Why do I need to have Wi-Fi enabled on my printer?

Your printer must be Wi-Fi–enabled for the printer to monitor your ink levels, let us know when you run low, and order ink on your behalf automatically.

How do I manage or cancel my enrollment?

You can manage or cancel your enrollment, change your shipping address, or change your payment method from your My Best Buy account.

1. Sign in to your account.

2. Go to your Account Home.

3. Select "Purchases" from the blue navigation bar.

4. Select "Enrollments" from the drop-down menu.

What will I pay for my ink order?

You will get 10% off the current price of ink the day your ink is shipped, even if your ink is already discounted.

What if I canceled my Best Buy Easy Replenish enrollment but I still received ink in the mail?

Please verify the cancellation of your enrollment in your My Best Buy account.

You can return the ink in store or by mail. Learn more about our Return & Exchange Promise.

Is there a fee associated with Easy Replenish?

There is no fee associated with Easy Replenish. You will only be charged for your replenishment ink as orders are shipped. And in fact, you'll receive a 10% discount on your ink and free shipping as a benefit of the program.

How do I know if my printer purchased from Best Buy is eligible?

Eligible printers will allow Easy Replenish enrollment on the product page.

Eligible printers purchased after 6/19/17 online or after 6/26/17 in stores can be activated through the enrollments page of your My Best Buy account.

Printers purchased at Best Buy prior to 6/19/17 online or prior to 6/26/17 in stores, or from another retailer are not eligible for the program at this time.

Can I enroll in an Easy Replenish plan if I have a printer already?

No, printers purchased at Best Buy prior to 6/19/17 online or prior to 6/26/17 in stores, or from another retailer are not eligible for the program at this time.

Printers that are eligible for Best Buy Easy Replenish will allow enrollment on the product page.

Eligible printers purchased from Best Buy after 6/19/17 online or after 6/26/17 in stores can be activated through the enrollments page of your My Best Buy account.

If I return my printer, will my Best Buy Easy Replenish enrollment be canceled?

Yes, if you return your printer, your Best Buy Easy Replenish enrollment will be canceled automatically. However, you can enroll again with the purchase of a new eligible printer.

What happens if my ink is unavailable and/or discontinued?

If your ink is unavailable when we plan to ship it, we will notify you that we were unable to process the order, and we will wait to process your order.

Please note: You will only be charged for orders that have been shipped to you.

What happens if I decide to give away or sell my printer that's enrolled in Best Buy Easy Replenish?

You will need to cancel your enrollment through the enrollments page of your My Best Buy account or you will continue to receive ink when the printer runs low.

The manufacturer provided me with a new printer due to a warranty swap. Why am I no longer receiving my ink?

We are unable to continue your enrollment in the program in this scenario. We ask that you please cancel your Best Buy Easy Replenish enrollment through the enrollments page of your My Best Buy account.

How will I know ink is on the way?

Your printer will notify you that you are low on ink, and Best Buy will send you an e-mail notification when your ink has shipped.

Cartridges are sent using standard shipping, which can take 3 to 7 business days to arrive.

Troubleshooting Tips

How do I complete my enrollment now that I have my printer?

1. Verify your My Best Buy Easy Replenish account.

2. Complete printer installation and setup — including Wi-Fi–enablement — with the appropriate printer manufacturer based on your printer purchase:

What do I do if I am having setup issues or have further inquiries on my printer?

Please reach out to your appropriate printer manufacturer at the following links:

What do I do if I completed my enrollment, ran out of ink, but did not receive my Easy Replenish ink shipment?

Please ensure you have verified your My Best Buy account by clicking the link in your enrollment e-mail or by logging into your My Best Buy account and following the steps below.

Ensure that you have completed your printer installation and setup — including Wi-Fi–enablement — with the appropriate printer manufacturer:

EPSON PRINTERS ONLY: Make sure that your Epson printer is actively syncing with your computer to ensure active monitoring of your ink levels. The monitoring software will need to be downloaded to a PC or Mac, and the PC and/or Mac will need to be connected to the Internet for ink monitoring. The software cannot be downloaded to a Chromebook, tablet, or mobile phone, although you can print from Chromebook, tablet or mobile phone and this printing will be captured by the monitoring software.

What do I do if I signed up for the program but I have stopped receiving my ink?

Ensure you are still enrolled in the program by logging into your My Best Buy account and following the steps below.

Ensure that you have completed your printer installation and setup — including Wi-Fi–enablement — with the appropriate printer manufacturer:

I canceled my Best Buy Easy Replenish enrollment. What if I would still like to receive ink?

We are unable to re-enroll your printer in the program at this time. However, you can enroll again with the purchase of a new eligible printer.

What should I do if I need to update my billing information or shipping address?

To manage your Best Buy Easy Replenish account details, please log in to your My Best Buy account.

1. You will be leaving BestBuy.com and entering a site hosted and operated by the printer manufacturer. Different terms and conditions apply.