Best Buy makes connecting your home technology easier. This includes providing answers to your questions about signing up for services in our stores, pricing and billing, installation and technical issues.

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Up to $200 Gift Card with New Service Activation

Get rewarded when you activate new service with select providers at Best Buy. Compare multiple service providers all in one place, including Xfinity, CenturyLink, DISH, and DirecTV.
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Providers' availability varies based on region. Subject to providers' terms and conditions.

The Advantages of Best Buy

  • Why should I sign up for cable, satellite, Internet, home phone and security services at Best Buy?

    Best Buy makes sure you get the most competitive rates available across a wide range of providers and plans. Unlike when you go to a provider directly, our service recommendations are impartial and our estimates entirely transparent. You'll know how much you're spending (and saving) every month, even after special promotional prices end.

  • I want to switch providers or upgrade the services I have with my current provider. Can Best Buy help with this?

    Visit a Best Buy store or call 1-866-698-6613 and we'll help you compare the prices and plans from most major providers all at once.

    In addition, our Customer Specialists have expert knowledge about practically any new or previously purchased connectable device, along with the cable, satellite and Internet plans that will maximize potential performance. We'll recommend the best options based on your needs and conduct an upgrade for you right on the spot in our stores.

  • Which providers do Best Buy offer?

    We offer services from most major providers, including DISH, Xfinity, Time Warner Cable, CenturyLink, Cox, Bright House, HughesNet, and DirecTV.

Pricing & Promotions

  • Will I get the best price by signing up for services at Best Buy stores or should I compare the providers directly?

    Best Buy offers the same competitive prices you would find if you went directly to a service provider. The difference? We help you compare the prices and plans from major providers all in one place. Our estimates are entirely transparent, so you know how much you'll be spending (or saving) each month — even after any special promotional prices end.

  • Who do I contact regarding questions about my service plan prices and contracts, or promotional offers tied to my plan?

    Visit a Best Buy store or call 1-866-698-6613 and we'll help answer any questions about your service.

Installation

  • How do I schedule my installation?

    Visit a Best Buy store or call 1-866-698-6613 and we'll help schedule your installation.

  • If I have questions or concerns about my service(s) before or after my installation, who do I contact?

    We're here to help. Please visit a Best Buy store or call 1-866-698-6613 if you have any questions or concerns with your service or installation.

  • What should I do to prepare for my Internet, home phone, cable or satellite TV installation?

    If you are part of a homeowners' association or live in a rental property, check to see if any policies or restrictions apply to your service installation. You may also need to receive property management approval prior to the installation. Some providers may also require an adult to be present for the installation.

    Before the technician leaves, make sure your services are to your liking. Everything should be fully functioning and you should understand how to operate your connected devices. For more information, see "Are You Prepared for Your Installation?".

  • Does Best Buy offer self-installation kits or manuals to help me install my own services?

    Best Buy carries a limited number of self-install kits in store and can facilitate the shipment of some kits directly to your home. Please visit a Best Buy store or call 1-866-698-6613 for more information.

  • Where will my satellite dish be installed?

    Your satellite installer will recommend a location that will provide the clearest signal. Generally, the dish is mounted on rooftops, balconies, or on a pole inserted into the ground (extra charges may apply). Tip: Satellite dishes often need to be directed to the southern sky.

Billing

  • What fees, taxes and first-time charges should I expect? Why doesn't my first bill reflect the charges I was quoted when I signed up?

    Your first bill may reflect a total charge that's different from what you were quoted when you signed up. Depending on your service provider, this can occur in one or more ways:

    1. Your first statement will likely include prorated charges for any services provided in a partial first month, along with charges for your first full month of service.

    2. One-time fees (like installation charges) or credits.

    3. Your first and subsequent bills will likely include taxes, franchise and FCC fees, along with other fees associated with your subscription.

    Ongoing monthly taxes and fees will vary by region. Contact your service provider for more information specific to your area.

  • Will there be an early cancellation fee if I want to disconnect my service?

    If you are under contract with your provider you may incur an early termination fee. However, some exceptions may apply if you are moving to a new home.

  • If I have more than one receiver, do I have to pay a full monthly subscription for each?

    Fees vary greatly by provider and equipment type. Nevertheless, it is common for a provider to have one monthly fee for your service and a lease fee for each piece of equipment — in this case, each receiver. To learn more about fees and options for leasing or buying equipment, please visit a Best Buy store or call 1-866-698-6613.

  • Will my monthly charges ever change? If so, why?

    Your monthly charges may change due to some of these reasons:

    • Promotional pricing end dates
    • Programming costs increases
    • Contract end dates
    • Tax or state fee changes
    • Service or equipment changes

    Contact your provider if you have a specific question related to your bill.

General Technical Questions

  • What is the difference between satellite and cable TV service, and what equipment does each require?

    Satellite TV is provided via a signal sent to and from satellites on the ground and in space. This service requires a dish receiver to be installed and pointed to the southern skies.

    Cable TV service is provided via fiber optic and coax cables that run from a master "headend" to your home (signals can be run underground and/or on power lines). Within your home, you will need a set-top cable box from your service provider to receive their full listing of channels.

  • What is the difference between DSL, cable and satellite for connecting to the Internet? What does broadband mean?

    DSL delivers the Internet over phone lines, cable uses digital cable, and satellite sends signals to a home satellite dish.

    All three of these services deliver broadband Internet, which provides a wide bandwidth for sending multiple signals at a high rate of speed. The slower dial-up connection system that used to be prevalent is not considered broadband.

    DSL speeds can depend on how close you are to the nearest switching station, while cable speeds can slow down after work and in the evenings, when more people are sharing the bandwidth. Satellite Internet provides a connection option for many people in rural areas that otherwise could not get service.

  • How do I know what Internet speed I need?

    To find out the speed you need for a variety of tasks, talk to a Best Buy associate or check out our Internet Services page.

  • What do upload and download speeds mean?

    Upload speed: The speed at which it takes to send a file from a computer to a remote network connection. For example, you will need higher upload speeds when playing games online for quicker response times.

    Download speed: The speed at which it takes to receive a file from a remote network. For example, you will need faster download speeds when watching an HD movie online.

  • What does streaming media mean?

    Streaming media (like a movie or song) is digital content that is compressed so that it can quickly travel over the Internet to your home and be played immediately, rather than having to wait while it is downloaded to a hard drive. Many TVs and home theater products now have smart capability, which allows them to stream movies, music and more over your TV or home audio system.

  • Will DSL interfere with my phone calls?

    While DSL Internet service is provided via an existing phone line, it will not interfere with your phone service.

  • Can I use equipment from one provider for services with another provider?

    Some modems and set-top boxes, like TiVo, are compatible with multiple providers. However, one provider's equipment typically cannot be used for services received from another.

  • Can I control or watch TV from my computer, tablet or smartphone?

    Yes, most major video providers offer apps that enable your computer, tablet or smartphone to control your TV, or to view content.

  • Do satellite signals go out in bad weather?

    DISH's website states that they deliver 99% worry-free signal reliability, based on a nationwide study of representative cities. On rare occasions severe weather conditions may interrupt the signal, but the picture should quickly return to normal.