Dell - Inspiron 2-in-1 13.3" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 256GB Solid State Drive - Era Gray

Hello. I usually don't write reviews (no time) but in this particular case I want to do my best to warn other consumers like me about this particular model, the new generation of Dell products and their service. Please, just spend a minute and read this. I bought this laptop model back in June 2018. The model almost out of the box had an issue with the WiFi card just disappearing after closing the lid or suspending the machine. Unfortunately, I wasn't able to return the laptop to the store within the 15 days return period (traveling). After doing some troubleshooting by myself, I decided it was time to contact Dell support. For more than a month I was working when I had time with the support technician to try to fix the problem. We went through everything, updating the drivers, disabling the power save options, updating the BIOS, you named it. So it was time to send the laptop to the Dell repair center. I sent the computer to the service repair center and it came back with the same issue OUT OF THE BOX. Total waste of time. The report said that they reinstalled the operating systems, a thing that was done before and it was clear that it is not the solution. So, after sending several emails to the technician that was following this service request, and NOT getting any answer from him, I decided to start again with Dell support. The second support agent pulled the service history and agreed that replacing the OS wasn't a solution (I have the chat saved on the record). He arranged to have a box sent to me to send again the computer for repair to the service center, according to him with a strong note to address the faulty components. I sent the computer and for my surprise today it came back AGAIN WITH THE SAME PROBLEM OUT OF THE BOX (see images enclosed). I spent an hour today on the phone with another support agent trying to have this addressed once and for all. Turns out that Dell will not replace the computer and the solution is to keep playing this game of sending the computer to the service center. This is not an isolated issue with mine. There have been many complains on the same problem and Dell is aware of it. Check the Dell community links (https://www.dell.com/community/Networking-Internet-Bluetooth/Disappearing-Wireless-adapter/td-p/5163491, https://www.dell.com/community/Inspiron/Inspiron-13-7375-Disappearing-Wireless/td-p/6065534 for example), Still Dell will not recall the model or models with this faulty hardware and keep selling them like nothing is going on. Please, if your are thinking to buy this computer, do yourself a favor, DON"T. Help us, the fellow consumers, to make Dell aware that we deserve respect and they should stop making tons of money by selling crappy products.

I was initially quite hesitant to pick up this computer because I had read a number of reviews - quite recent ones - stating that they had to return their computer due to frequent blue screen errors. I am here to say to corroborate this and say that this is exactly correct. IF YOU PURCHASE THIS MACHINE, YOU WILL BE SUBJECT TO A BLUE SCREEN OF DEATH EVERY FEW HOURS. It is also possible you will experience checkerboard-patterned corruption and flashing/flickering of your screen. This is of course completely unacceptable for brand new computers. I am not tech illiterate! I have also made forum posts about this issue, googled incessantly for possible fixes, and discussed the problem with AMD and with an independent computer expert. It seems some solutions have been found by some people, but people are receiving different error codes across devices (my most common one is VIDEO_SCHEDULER_INTERNAL_ERROR, but I have received other ones as well). So I would advise you to not purchase this laptop unless you desire to finagle with yours and figure it out yourself - which may turn out to be impossible or require waiting an unacceptable amount of time for a fix to be published. The rest of the computer's features pale before this immense fault, however, I wholeheartedly love the build - I love the keyboard, I love the size and shape. The keyboard layout is optimal for the way I type - I am used to it and I love it. So I dearly want to keep this computer - I might even be willing to put up with these problems in order to keep this computer, but if it's this glitchy now, I fear to imagine what it'll be like in just a single year. Therefore, if I cannot solve this problem to my satisfaction within the fifteen days allotted by Best Buy, I will be returning mine. Meanwhile, I would encourage readers to consider alternatives.

I got this laptop to see if it would handle developing a game using the Unreal engine. So far I have tried multiple Intel i5 and i7 mobile CPU's ranging from 5th generation to the latest 8th generation, and only the laptops with 8th generation i7 with the nVidia 1050 GPU have been able to run the Unreal development environment in anything better than medium graphics settings. The AMD Ryzen 5 with the Radeon Vega 8 struggles just a little with medium settings on demo game from Epic, but that game was featured at GDC 2 years ago running on dual nVidia Titans. The fact that this laptop will even get 5 frames/second on medium settings is amazing because every other laptop I tried failed except for the 8th generation i7. Basically, this laptop is performing in a very demanding graphics load at least as well an i7 laptop that costs twice as much. It gets 5 stars for that. It isn't a beast gaming computer, but it also doesn't chew through its battery in 1.5 hours. I've gotten 4 hours of very intensive graphics development and 6-8 hours of browsing and watching shows on Netflix. It gets 5 stars for that too. My major complaint is the weight. At nearly 4 pounds, it is not light in the hands. It is a bit awkward to pick up, and opening it definitely requires 2 hands. I have an iPad Pro 12.9 inch tablet, and this is nowhere close to being as easy to hold as a similar sized tablet. There are some i7 laptops which weigh about 1 pound less, and that pound makes a big difference. It gets 3 stars for weight just because it is deceptively heavy for its size. This laptop will easily handle business tasks, and it would make a good computer for a college engineering student or an art student who needs to run Adobe Photoshop or Illustrator. It does handle demanding graphics programming, but I did not load any games to test frame rates. My prediction is that it would handle higher settings than the Intel on-chip GPU, but it will not perform as well as a computer with a dedicated GPU and DDR5 memory. It is a very responsive laptop with a lot of nice features. I am seriously considering keeping it instead of buying an i7 laptop with more power because I think I can get about 75-80% of the performance for less than half the cost.

While I am historically anti 2 in 1, the Dell 7375 has done a good job tipping the scales. I picked this PC up as a stand in for my slowly dying, Mac book pro. At first I was fraught with buyers remorse but that quickly dissipated after spending a couple days with it. I actually prefer the keyboard on this guy to the one on my Mac Book. The stiffness is nice, and the travel pleasant. The back light is nice, I'm a night time productive person. The touch pad is in a word,- passable, It isn't terrible for a windows precision track pad but it ain't nothing to write home about. The all metal chassis is aesthetically pleasing enough. it strikes a nice balance between utilitarian and premium, good for work and play while keeping a decently low profile. The 1080p display is pleasant to look at with the fairly decent color and pretty dark blacks. It does have a prominent bezel so beware if your not into that. I was ecstatic when I discovered the RAM, storage and battery were all able to be swapped fairly easily. The included storage is more than you'd get in a cheaper mac book offering at a whopping 256gb of up-gradable solid state storage. I'm an enthusiast so upgrading parts is a big deal for me, and ultimately what sold the laptop. Now seems as good a time as any to talk about performance. With an AMD Ryzen 5, albeit a mobile one and vega 8 graphics it's not a power house but, nor is it a slouch. Say what you want about about AMD but this guy is miles ahead of Intel's integrated graphics solution. Its a good fit if you need something to grow into a bit for school and a bit of light gaming and media consumption. In a phrase; between homework and Facebook you can get in some Overwatch. For an ultrabook, this is an impressive machine for sure. That said there was one thing that was not so impressive, the battery, It is in a word, garbage-town at a very underwhelming 35 watt hours. You'll use your power saver a lot, I do. The best I've gotten is about 5 hours its more like 2 if your gaming or using Skype, etc. The web cam on this is surprisingly OK for the money. I recommend good lighting though. I would suggest swapping in a higher capacity one later on.

TL;DR - I can't say enough good things about this laptop. It is fast, easily expanable, reasonably small, and very inexpensive. I had a 2017 Macbook Pro that decided to fail on me. Sent it to Apple where they damaged it further during their repair and then refused to fix it (long, uninteresting story). After spending $3,200 on a laptop, I decided to take the less expensive route and try a Dell. This laptop is simply amazing. I am a consultant in software design for the finance sector. I often bring my laptop to clients and go over code/data/etc in real time. I can easily run 3 or 4 instances of node-express, postgres, vscode, PowerPoint and Excel without any slowdown. Screen updates are super smooth, I/O is quick (apps open almost instantly), keyboard is very nice. Downsides are the short battery life, which has never been an issue even while travelling. It's not often I go more than 4-5 hours without an outlet these days. It's a little heavy for a 13". It runs hotter than the Macbook Pro - you will notice the fan if you're utilizing more than 15% cpu. It's $599, it feels faster than my 1 year old Macbook Pro, it takes less than 5 minutes to open up and upgrade the memory & storage. Simply amazing!

I hope this review can be of assistance to other purchasers, as I found - and corrected - a glaring flaw. First, to the good points of the laptop. Small enough to be easily portable. Build quality seems excellent. I don't notice any flex, and keyboard feels good with no deflection I can tell. Backlit keyboard has 2 level lighting. The SSD is quite fast, and has 256GB - enough for many programs / apps, games etc. RAM is adequate - but I still intend to upgrade to 16 GB as I will rum moderate games. So far, processor seems to be handling multiple tasks well. Since it is a 13 inch screen, 4K is not necessary, as the screen is quite sharp at 1080 resolution. Cannot attest to battery life at this point. There was one big issue - the reason foe 4 stars - and possibly this can be of help others. When opening and initial start up of the computer, the display and colors were good. White backgrounds were reasonably white. After a massive Windows update, the white areas of screen turned an ugly shade of tan. Even with "night mode" turned off, and utilizing the color settings, could not get white areas of the display near white. However I stumbled upon a solution by going into device manager and updating drivers for display adapter. Now display looks more or less as it did upon initial boot up. You may still need to balance color under "calibrate color". But now, whites are nearly white, greys are grey, which is important to get fairly accurate colors. Overall, so far, I am quite pleased with this laptop. I will, however, amend if necessary....

6/16/2018: I love this laptop so far. I’ll be updating my review from time to time to give more accurate and lasting results. So I’ve only had mine for a week, but I have nothing but positive things to say about it. I am a college student, so I wanted something fast that will last me a long time. Battery life - 3-4 hours watching videos. 5-7 hours of assignments and class work. Not bad if you ask me. Processor is fast on this laptop and touch screen is responsive and easy to use. I noticed the bottom getting hot when I first started the computer and set up some software programs and antivirus, but quickly the fan came on and it cooled off. So for me that’s normal and not a bother. It hasn’t gotten too hot while using it. I like the era grey color and you can tell the material is good quality metal that is easy to clean if you get anything on it by accident. One nice thing about the weight of this laptop is that I don’t feel a burden of weight while I carry it in my backpack. In addition, it’s not so light that I will forget about it or feel that it’s flimsy. In conclusion, if you’re feeling on the fence about buying this then my sincere advice would be to buy it and try it out for yourself! I spent a lot of time looking into different laptops and when this went on sale I bought it and I’m glad I did. Leave a comment on my review if you have any questions.

I bought this item less than two months ago and there was a software issue where my screen would turn green and glitches would continueously persist during videos. It started after one month and a few days after purchase and got worse out of nowhere. The one year warranty does not cover software issues so Best Buy was unable to send it out for repair to fix the issue. It’s 100 to repair within Best Buy but I find that ridiculous since I am a student who purchased my first lap top and opened a credit card to pay it off. It’s too much for me to afford at the moment. Best Buy has the best customer service though I love their geek squad they were very helpful and informative on the issue. They redirected me to dell and presented me with options in resolving the issue. I am now dealing with dell since this computer is new yet functions very poorly It’s unfortunate but hopefully dell provides good customer service. I’m still currently waiting on their late phone call back to resolve this issue, not a good start for dell. This will be the last time I ever buy a dell computer.