Clean carpets, couches and stairs easily with this adaptable Dyson Ball Animal vacuum. Various attachments, including a tangle-free turbine tool, a multi-angle brush and a stair tool make pet hair removal quick and simple. The Dyson Ball Animal vacuum comes with a generous 35-foot cord, making it ideal for larger homes.
Self-adjusting cleaner head
Automatically adjusts between carpets and hard floors. Engineered to give more power for tough tasks across all floors.
Designed for homes with pets
Tangle-free turbine tool removes pet hair from carpets and upholstery without tangling.
Certified by the Asthma and Allergy Foundation of America. Whole-machine filtration ensures that allergens are trapped inside the machine, not expelled back into the home.
Radial Root Cyclone technology
Increases suction and reduces the number of microscopic particles in the air flow.
Saves time and energy with no bags to buy or replace.
Smooth action release feature for wand and hose
Makes it easier to clean up high and under furniture.
Stair tool, combination accessory tool, and tangle-free turbine tool.
A:AnswerI just received my vacuum. It came having this issue. Found tons of comments and reviews that make it sound as though this behavior is a feature (of improved suction) and not a bug. I already filed a warranty claim. THEN.. I found a video on youtube that everyone on this thread needs to see. I'll summarize the takeaway.. the filter on the side of the ball is not installed correctly; there are two arrows that need to be aligned perfectly. In his video, his was off by a small fraction of an inch. When I unscrewed the filter housing, I saw that mine also came pre-installed misaligned by a small fraction of an inch. I twisted the filter slightly so the arrows lined up, then screwed the filter housing back into place. Turned the vacuum on and.. suddenly it works correctly.. without any drag on either bare floor or carpet. Amazing.. such a simple fix isn't better known.. either in owner comments/discussions or by Dyson's customer service agents.. who were extremely nice and did their best to be helpful.. but they need to be trained about such issues. On the one hand, I'm disappointed that I wasted so much time today on this. On the other hand, I'm happy that my new vacuum is now working perfectly.. and amazed that such a simple fix did the trick. To others.. please spread this info. No silly hacks are needed. Original video showing this solution: https://www.youtube.com/watch?v=g3a8Y6MsHAw
A:AnswerI agree with the reviewer who called Dyson out about the Animal 2 having too much suction for normal carpets. I have hardwood floors and LARGE area rugs. My carpets are not shag, nor are they considered "deep pile." However, the vacuum is almost impossible to push. On a previous Dyson I was advised to either drill holes to allow more air into the height leveler or to add washers to increase the distance between the brush roller/suction tube and the carpet. Both would let more air in, reducing the suction. I also noticed that one person posted the suggestion that one remove the rubber portion of the height adjustment bar altogether. Tomorrow I will be on the phone with Dyson. It is ridiculous to spend this much on a vacuum cleaner that doesn't work.I read reviews but several people said that they worked fine on shag and deep pile carpeting. Tomorrow I will be on the phone with Dyson. It is ridiculous to spend this much on a vacuum cleaner that doesn't work.
A:AnswerThis model has about a 10% increase in suction over similar models . It has a suction of 270 AW compared to 245 AW in the other similar models . The Cinetic models have even less suction . I have various other models and this one , by far , has the most suction of them all .
A:AnswerHi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Ball Animal 2. The Ball series is our strongest powered upright. Most debris will end up in the canister. However, it is common for some hair to wrap itself around the brushbar and regular brushbar maintenance is recommended.
Dyson Customer Service
This is Miella from Dyson. While our machines are awesome for dust, we do not recommend using our machine with cat litter as this can cause unpleasant odor and can damage the filter and cyclone shroud.
Hope this helps!
Dyson Customer Service
A:AnswerHi Pat, this is Kelly with Dyson. If you cannot locate replacement filters for your Dyson from your local authorized Dyson retailer, we do carry them directly on the Dyson website.
Dyson Customer Support