Free Home Consultation
User rating, 4.5 out of 5 stars with 9735 reviews.
4.5(9,735 Reviews)- 24 Answered Questions
Highly rated by customers for: Helped, Service, Set up
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Description
Features
A Home Expert you can trust.
Work closely with a knowledgeable, background-checked Home Expert.
Access deep product knowledge, great ideas and sensible comparisons.
We know how to use tech to build the right solution, indoors and outdoors.
Connect with a Home Expert virtually, in-home, or in-store.
Home Experts can connect with you for a consultation virtually – by phone, chat or video -- or safely in-person at your home or a Best Buy store.
In-Home Consultation Safety Precautions Learn More >
In-Store Safety Precautions Learn More >
General
- Product NameFree Home Consultation
- BrandBest Buy®
Other
- UPC400054806007
Customer rating
Rating 4.5 out of 5 stars with 9735 reviews
(9,735 Reviews)Customer images
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Rated 1 out of 5 stars
Frustration at every step (New Home Appliances)
Posted .Welcome contact from supervisors or managers to provide full details on Consultation experience. Purchase: Split payment onto Best Buy card to get extra points. Consultant decided to exceed credit limit by 20% to get more points. Result was a damaged credit report for exceeding credit limits. Not a good look while negotiating a mortgage. Delivery: Any change made to order caused date to be rescheduled often at the cost of a 3 week delay. Communication: Emails and phone calls to consultant were regularly ignored for more than a week. Then surprisingly a change would be made to order without communication triggering mentioned 3 week delays.
No, I would not recommend this to a friendRated 5 out of 5 stars
Best experience ever!
Posted .My experience has been oneb of the best. Ernst Volman was super helpful and make my decisions much easier. He provided great details and information about all the kitchen appliances we were looking for. Excellent service overall!
I would recommend this to a friendRated 5 out of 5 stars
No better way to go
Posted .Megan is superb. Everything we have ordered and had installed since Jan of 2020 through Sept of 2021 has been as promised. She measured everything in advance and was ready when we were with suggestions on all appliances. In addition, she saved us a great deal of money as well as time and stress, making this extremely easy. We gladly recommend her.
I would recommend this to a friendRated 5 out of 5 stars
Awesome expert consultation and recommendations
|Posted .Excellent service. The Blue Shirt agent was polite and professional. He diagnosed the wi-fi issues in my house and presented me with possible solutions within my budget. I was able to perform the system upgrades he recommended within the same day and got my entire household back online with significantly improved wi-fi services. Loved it.
I would recommend this to a friendRated 5 out of 5 stars
Best of Best Buy
Posted .Keswick is: easy to work with, professional, knowledgeable, helpful, respectful
I would recommend this to a friendRated 5 out of 5 stars
Great Home Consultation
|Posted .Alvaro was very pleasant and knowledgeable when discussing different home entertainment systems. He helped me determine what system would provide top performance for our room size and didn’t try to over sell me knowing my budget. Greatly appreciate the time spent educating me on Best Buy options.
I would recommend this to a friendRated 5 out of 5 stars
The Best Geek Squad Man; Steven
Posted .Steve was a very knowledgeable and friendly consultant. He understood my needs and did a wonderful job.
I would recommend this to a friendRated 5 out of 5 stars
Our consultation gave me confidence
Posted .Kyler Fong came to our home for a consult before our new washer/dryer installation and was friendly and efficient! Thanks Kyler
I would recommend this to a friend
What experts are saying
Q: QuestionCan you measure my kitchen for a new refrigerator?
Asked by Curious.
- A:Answer Yes, they can do this.
Answered by RockyPJ
Q: QuestionI have a Lenovo Windows 7 tower. Does the free in-home consultation come to my house, recommend which Window 10 tower for replacement? Then delivery and install new tower? And at what additional charge is installation?
Asked by Tiger.
- A:Answer Be prepared to have Geek Squad just give you a call instead of coming to your house. Unless you get a Geek Squad warranty with the item, you will most likely have to buy the item and take it your house yourself or have it mailed. Once you have the item, you will be charged $99 for having them come to your home.
Answered by Al319
Q: QuestionHow do I connect my new laptop to wifi?
Asked by Robert.
- A:Answer I called their customer service. They walked me through it. Works fine.
Answered by selectingmeshextender
Q: QuestionIf i buy a new computer at Best Buy . Does Best buy have a service for a Tech to come to my home and install it and set it up?
Asked by Mona.
- A:Answer Yes. I've used them twice.
Answered by selectingmeshextender
Q: QuestionI have a security system with: Northern Recorder Onn monitor Northern HD-TVI 1080p Wired Cameras Outdoor System failed and my installer died. Need to have system checked and repaired. I'm not able and not computer knowledgeable to do it.
Asked by WILLIAM.
- A:Answer Call your nearest Best Buy for Geek Squad help.
Answered by CaliforniaUnderwater
Q: QuestionI have an old 15” sharp tv mounted inside the wall years ago I want to change it to 24” smart tv the wires are connected inside where the microwave is was wondering if that can be done?
Asked by Rock.
- A:Answer Call for Best Buy Geek Squad In Home Consultation.
Answered by CaliforniaUnderwater