We ordered this last May, the customer service called many times to make sure I've chosen the required process for the best delivery experience. The product delivered in a very good condition, there was a dent (small) but Best Buy made a very good deal for it. The product is working V.good until now, maybe a little noisy in the beginning then we get used to it. The noise is really when it comes off, there is a high strike like sound. To be honest, now I am just noticing its sound when it comes off, not when it is working. we managed to reduce the cooling degree in order to reduce its noise, and we just make it on the coolest when we shop for bulk every 3-4 months. other than that, it is not on the highest level of freezing, and it is managing very well. We were thinking about this 13.8 and 20.9 Cu Ft. We ended up with this 13.8 as it is more than our small family needs. Of course, if you are a big family, consider the bigger, but for us, as I mentioned, this is more than enough. We don't live in a home, so, we are using it right now in the dining room, and we get used to its sounds, but to be honest, it took us about 2 weeks to get used to it, and we managed to reduce its cooling after it freezes the food perfectly. Hope this helps anyone who is hesitating and considering many brands or sizes.