After 1 year working fine, the first scale show the wrench icon.Bought ANT stick, tried everything, did not work. Replaced under warranty, , after 10 months working fine: wrench symbol. Warranty replaced, (third scale) arrived, tried every single tip and tricks from google, youtube etc,,, NOTHING. Returned!! wrote to Garmin support. Answer: ridiculous: see my lat e-mail and Garmin's answer and evaluate yourself the : ATTITUDE
copy from last e-mail:
Hello Jay and Product Support - Fitness Team from Garmin International
Thanks for the answer.
I was wondering: why is taking so long for an answer... I hope you solve this issue soon
Returning to the Garmin products. If you check my profile, you will see how many products from garmin I have already bought all over the last 10 years, beginning with Zumo 550 in 2008.
The Index scale, was a add to my wife's and my garmin sport watches, first forerunner 225 now 235.
Answering your questions;
1 - I have returned the last index scale as soon as i confirm it was not working, i got it about a week .
2 - When my second index scale presented problem, i bought at Best buy an ANT stick, It did not work also. I have returned both, scale and stick.
Anyway, as i "already" thrust Garmin products I bought the third index scale:
Bottom line: I am disappointed.(but with some hope garmin will fix this)
If you go on the forum, you will see the large amount of users with similar problems.
It could not be a product with a Garmin quality
I still have a gift card from Best buy, but do not intend to buy another scale, without a final and definitive solution.
If you want, you can send me home the scale and the ANT stick, but I do not want to waste any time going to Best Buy to buy and return the product. It is time consuming and frustrating.
If you have any other suggestion, please let me know
On Jan 25, 2018, at 8:11 AM, wrote:
Sorry to hear of all the trouble.
If you do currently still have a scale presently then I would like to have you call in so that we can identify where the error lies and properly address the issue
Thank you for choosing Garmin,
Product Support - Fitness Team
For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.
I wrote Garmin saying: send me a scale and ANT stick , and I will contact you if