I chose Best Buy to purchase a new washer based on its positive customer service reviews. I had been researching and shopping for a compact washer for almost a year. The sales representatives in appliances were very nice and helpful, however they didn't answer all of the important questions correctly (such as, "does the washer plug into its matching dryer"). This was a yes but when it was delivered I found out that I had to run an extension cord from the laundry closet in order to plug in my new dryer. Also, the stacking kit was sold to me (since I had the dryer) and confirmed delivery was on the same day as the washer, however, I got an email the day before delivery saying it was out of stock. This meant that I had to search hardware stores in our region to find one and drive to get it. I called the customer service at BB to discuss this, they said they could give me a $25 gift card but that the store could do better. They were not able to phone the store because it was Black Friday and suggested I go into the store the next week to see what they can do.
When the delivery man arrived (20 minutes before the 2 hour window was up), he was very curt and repeatedly told me I had the wrong vents (I was sold two different styles by the sales rep at BB) but couldn't show me anywhere on BB's website what the right type of vent was. He did get a little nicer but ended up damaging one of the vents "to make due until I got the correct one." I ended up signing the paper saying that it was installed to my expectations only to get him out of my house... He made me feel bad that I didn't have the proper vent, etc..
I went into the store that next week, the supervisor helped me by drafting a request for them to look into this. It took an hour. She said someone would be contacting me to discuss my experience, however I never heard from anyone. I did get an email with a $25 credit but am not sure if that was related. I thought the least they could do would be to call like she promised, after all $25 was what was offered to me before I made a special trip to BB to discuss.
So. Long story short. I am happy with the washer although it does quite a bit of rocking around on the spin cycle. Even though I went to BB in the first place because I thought they had good customer service, I think it could use some work. I was not very pleased with my overall experience.