GE - 4.6 Cu. Ft. 12-Cycle High-Efficiency Top-Loading Washer - Diamond Gray

After my workhorse 27 yr old Heavy Duty Kenmore washer finally bit the dust after getting off balance, my gut feeling after reading hundreds of reviews, was to get the GE washer model that was not He, no electronics, had an agitator and ability to control water level. (# GTW465ASNWW). When I went to purchase it, Best Buy was having a $205 off sale on this model that put it cheaper than the one I was going to buy, so I thought, why not? It is a beautiful washer. I love the gray color, the window in the top is fun to monitor what is going on and the modern look to it. The electronics if you are into that sort of thing show how much time is left in the cycle and where it is in the cycle lights up as it goes along. That part is kind of fun to use. Very easy to understand. For those who aren't thrilled with a lid lock, it has a pause button and the lid will unlock so you can add something and then you can unpause and it locks and resumes. My disappointment is with the water level. Even with the deep fill option there is not enough water added to wash out all soap (I use He Tide pods so I am not putting in too much). I would prefer a water level above the amount of clothes being washed. The picture attached is a load with additional deep fill just for reference. There is 12" from the water to the top of the basket. You put your clothes in, select the type of laundry ( normal, sheets/towels, casuals, delicate, jeans etc) and then the washer releases the soap pod and spins it to "sense" it. That's how it determines how much water to add but so far the most I've seen in this very deep basket (I have to stand on my tip toes to reach the bottom) is about 6-8" of water. On the normal clothes cycle and later the sheets/towels cycle some pieces were still barely above the water when it started. Also the 800rpm spin (no ability to adjust this except to select no spin) is a bit over the top, you'd swear it's going to take off. I am not sure how this will affect wear and tear on the clothes over the long run. It just seems a bit aggressive. Seeing white laundry soap lines on some of my dark clothes was disappointing. The aggitator is better than not having one but it really just swishes clothes back and forth. My Kenmore had a triple action that went up and down and sideways and it aggitated the clothes. I watched and the clothes eventualy make it down and around so it must cycle them somehow. I'm not loving my choice of this machine and thinking twice about the other one, but I'm willing to give it a chance. I'll keep tweaking and hopefully I can get my laundry to look and smell clean. I was hoping to be wowed but not so far. Not loving it but not hating it either. On another note, when Best Buy says it will install it, be sure to ask what that entails. We didn't have the drain they were used to, so they just delivered it and said we had to hire a plumber to complete it.

I have read a lot of mix reviews from a LOT of different websites and YouTube and I am happy to say the positive ones were right. I wanted a washer with an agitator (this one has dual). You have to remember since it is a dual that when using smaller level of water the bottom agitator is what will move the clothes the most every wash small load or large. I really like the deep fill option. People have to remember that push it one it will add 3 gallons at a time or hold it for 3 seconds and it will max out the water level (it won't fill the tub full--it is a large tub that would be a LOT of water). Plus HE even with agitator isn't like the old machines but I had no interest in front loader or top machine without agitator. Some cycles don't allow you to use the deep fill option but i am okay with that I change the option I am using. Great that you can change options while going through the process. People complained that the lid locks was an issue but for me not (it only locks when in middle of running for protection but it has a pause button so you can throw in a missed piece of clothes). One thing I would recommend is people give the machine time to learn all the options and read the manual to understand everything.

It washes really well with the agitator. I would recommend this washer. It is different then past ones with all the fancey gadgets. Took a little bit to get used to it all.

Would have been dissuaded from Best Buy for life, had it not been for SEBASTIEN JOSEPH at Port Charlotte store. We recently ordered a GE Washer & Dryer from Best Buy Port Charlotte store but were disheartened and petrified with the experience as they weren’t delivered on the said day and we were not even intimated about the unavailability of one of the two items earlier than the day of delivery. On calling and inquiring, Best Buy apologised for no intimation, compensated a little and confirmed a new date which was after two weeks. When the items FINALLY arrived after couple of weeks, things were still in total disarray; delivery man informed one item was unboxed as it was probably on display and that one of our electric sockets wasn’t working (it was fine earlier as machines were installed there previously too), when I asked him to check with a detector, he told me he had none. Isn’t it surprising to know the installation guy has no appropriate tools on him? Specially since we had inquired about it at the store regarding the right attachments (two or three pronged sockets, pipes, hose etc) which were ordered as well and we were additionally informed that incase something was missing or if it required an adjustment then the delivery truck is equipped with it. The delivery guy then rushed things up; installed a short drain hose which didn’t fit right so was unable to check if the machine worked, not to forget the socket he said wasn’t working too. Long story short, the machines were left as is. Totally frustrated with such an incompetent delivery after waiting for two weeks, I call up Best Buy but was kept me on a long hold. By this time, me being a layman was able to check that the socket was working fine so the machine turned on but due to the inadequate hose ofcourse I couldn’t run it still. Though we had never met but still I emailed SEBASTIEN JOSEPH (Back Office Leader) whose name was printed on the visiting card handed to us by one of the Best Buy members with some info on the back of it when I had last visited the store. Not only he called me up within no time of receiving my email, he patiently heard the entire issue and resolved it. The very next day, he accompanied a Geek Squad rep. GRANT (hands on and well-informed) to fix the issue and supervise the matter. Honestly, we were so done with the whole incident that had decided to bid farewell to Best Buy for good but only due to SEBASTIEN JOSEPH's prompt action, we changed our stance. We are very thankful to him and GRANT from the Geek Squad for handling the matter with true professionalism. Best Buy should be glad to have such competent members onboard.

So far I love this washer except for the "Normal, colors" setting...why can't I select the deep fill option on that setting? You definitely want to always use the deep fill setting (adds around 3 more gallons according to the instructions) so all the clothes are under water.

After years and years of using my old washer, it was a bit intimidating using this new electronic washer. Once I did it, I found it was super easy. I don't even have to tell the washer how much water to use. It measures the load size and determines how full to fill the tub. Also, there is a degree of customization that I did not have on my old washer. I can tell it to spin more/less, use hotter/colder water, etc. My only concern is how long I can expect the electronics in these new machines to last.

This is our second delivery due to the first washer with agitator was the wrong washer. Thought the first delivery was incorrect product, those different delivery men where knowledgeable and provided great service to our family. This delivery went well too. The delivery men did remained vigilant with the environmental restrictions due to the corona virus. They didn't just drop the appliance off and leave. They provided verbal installation instructions and knowledge about the appliance to help our family. They talked us through verbally how to get it hooked up our selves in our home. That helped us to be more comfortable about what we needed to do to get the appliance up and running. Appreciate the time that was taking to explain the process. Working great!

This machine is hot and hungry for the dirty... laundry, that is!