Hi AmanS, we are very sorry to hear about your recent unsatisfactory experience you had with our product. Your feedback is very important to us. This helps us look at ways to improve future experience with our product. We would like to better understand your experience with our product and how it did not meet your expectation by having a conversation with you. As the manufacturer, our goal is to provide complete customer satisfaction and quality product that deliver the expected performance and exceeds expectations. When you get an opportunity, please contact us at 1-800-654-8483, press option 4 and provide our Support Team with your personal ticket # 313017. You can also email us at firstname.lastname@example.org and include your personal ticket number in the subject line. We look forward to hearing from you soon.