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Geek Squad® Protection FAQs

Whether you are researching before you buy or already have Geek Squad Protection, here are some frequently asked questions. For Plan-specific information, please refer to the actual Terms and Conditions.

Geek Squad Protection Plans purchased between November 18, 2018 and December 29, 2018 will have an extra month added to the Plan.

AppleCare, AppleCare+, cell phones and commercial plans are excluded.

Appointments for warranty claims can be scheduled online or over the phone. For warranty service, you can bring smaller products into your local Best Buy store. For larger products, we'll come to your home.

In-store claims include small appliances, digital imaging, car electronics, cell phones, computers, tablets, gaming, music equipment, portable audio, wireless audio, headphones, wearable technology, and TVs 41" class and smaller. Schedule an in-store appointment or call 1-800-433-5778.

In-home claims include large appliances, networking devices, home theater systems, and TVs 42" class and larger. Schedule an in-home appointment or call 1-800-433-5778.

For lost or stolen cell phones, make a claim online or call 1-866-205-4388.

Depending on which product and Geek Squad Protection Plan you purchased, your coverage varies:

Loss and Theft protection is available for cell phones.

Replacement coverage is available for printers, monitors, small appliances, headphones, wireless speakers, computer accessories, video game accessories, smart home products and more. Learn more about Product Replacement Plans.

See Terms and Conditions for full coverage details.

The Geek Squad Protection Plan provides you with benefits that supplement the manufacturer's warranty. Parts and coverage available under the manufacturer's warranty are not covered by the Plan. You can therefore file a claim directly with the manufacturer. If your product is replaced by the manufacturer, your replacement device will continue to be covered by the Plan, but you must contact us to provide the serial number and any other information requested so that we can properly identify the new device as the covered product.

On the other hand, if you first come to Best Buy for a problem covered by the manufacturer's warranty, we may be able to help you, depending on the product and our current arrangement with the manufacturer. For example, we may be able to repair or allow the return of your product if we are authorized to do so by the manufacturer. In other cases, we may offer to repair or allow the return of your product if you agree to cancel your Plan and, in this case, all obligations owed to you under the Plan will be considered fulfilled. In some cases, the only option will be to contact the manufacturer to make your claim.

You'll find the number on your original receipt. If you bought your Plan recently, you will have also received a "for your records" email shortly after you made your purchase that will contain your Plan number. If you've lost your receipt or can't find this email, just give us a call and we will help you track down your Plan number. Plans can also be found on your Best Buy account page.

Geek Squad Protection Plans are not renewable. Please contact Best Buy Customer Service with any questions.

Whether your card has expired or you want to switch to a card with better rewards, you can easily update your billing info. You will need your Geek Squad Protection Plan number and your new payment information.

Yes, you can buy Geek Squad Protection within the product-specific return policy period, which is shown on the back of your receipt. Simply bring the receipt to the customer service desk of a Best Buy store and tell them you would like to buy the Geek Squad Protection Plan for your product.

If you wish to buy a Protection Plan that includes Accidental Damage from Handling coverage, or Loss and Theft coverage (available on certain cell phones), you will need to bring the device into a Best Buy store so we can take a look at it.

Access your member dashboard here, or on your smartphone using the Best Buy Home App.

You can use it immediately. There is no need to register, and we can take care of your request at any Geek Squad desk within your local Best Buy store.

Any person that you gift or sell the covered product to can receive service under the Plan. We may ask questions and take steps to verify that the person seeking service is in lawful possession of the product and whether the serial number of the device matches our records.

If ownership of the product has changed and/or the responsibility for the Plan has changed, we will, without charge, update our records to reflect the transfer of ownership and/or responsibility for the Plan. However, a Plan cannot be transferred from one product to another, except for cases in which you receive a replacement product from the manufacturer. For more assistance, call 1-800-433-5778 or visit your local Best Buy store.

Because the value of cell phones is so high, the repair and replacement costs are also very high. To keep the purchase price of the Plan at a reasonable amount, we charge a service fee (or a deductible in the case of a loss or theft claim) in most cases where a claim is made under your Plan for a cell phone. The service fees and deductibles are indicated in the Plan brochure regarding cell phones, disclosed at the point of sale, and explained in your receipt.

Under a Product Replacement Plan, please bring your broken device to a Best Buy store for replacement. Under a Geek Squad Protection Plan, we will replace your device if you've had multiple repair attempts concerning the same problem and it qualifies for replacement under the Plan's No Lemon Benefit.

We will normally repair or replace your device with a new or refurbished product that will be of like kind and quality, and of comparable performance to your original device. Parts or replacement products that are refurbished will meet original manufacturer specifications.

In some cases, we may reimburse you for the cost of a replacement product by giving you store credit based on the current value of your covered device (not to exceed your original purchase price plus taxes).

The easiest way to cancel any current Plan is to call us at 1-800-433-5778. You can also cancel a current Plan online.

If your refrigerator or stand-alone freezer experiences a mechanical breakdown, then the value of the food that spoils will be covered by us. From milk and cheese to frozen pizzas and fresh produce, we will cover up to $200 in food spoilage per event.

Note: This does not cover food spoiled due to a power outage. It must be due to a serviceable, mechanical breakdown.

To make a claim, along with this form, please include copies of the service work order and original Best Buy purchase receipt.

  • Email to:

  • Alternate ways to submit the reimbursement request are either:
  • Mail to:
    Attn: GSP Reimbursements
    7601 Penn Ave South
    Richfield, MN 55423

  • Fax to: 952-430-7852
  1. All claims must be initiated over the phone by calling 1-866-613-9854, Monday–Friday, 8 a.m.–4:30 p.m. CT (9 a.m.–5:30 p.m. ET).
  2. Ship us your product at our expense (in-store service is not available).
    • Some services may require an in-home visit that will be scheduled and performed during regular business hours.
  3. Your product and claim will be processed.

Your product will be repaired, replaced or a credit is issued, and we will ship your product to you at our expense.

Our Geek Squad Protect & Support Plus Plan provides the hardware support you had with your previous Geek Squad Protection Plan. It also provides you with some software and troubleshooting support that didn't come with Plans issued before or after 9/13/2015–4/29/2017.

You can find out more about the Plans by talking with a Geek Squad Agent at your local Best Buy store.

Some services may require an in-home visit scheduled and performed during regular business hours.

For specific Plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual Plan Terms and Conditions. A service order disclaimer may need to be signed to obtain repairs.