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Data Recovery by Geek Squad®

Your wedding photos, work files, financial records, your favorite music, they're all just... gone. These are your memories, your livelihood – your life. We know how you're feeling and we're here to help. Make an appointment with Geek Squad and get in the fast lane for data recovery.

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How Data Recovery Services Work

Schedule a Reservation

Get a dedicated time at a Best Buy store for help from a Geek Squad Agent. Make sure to bring your device or drive.

Make a Reservation


Call 1-800-433-5778

Meet with an Agent

A Geek Squad Agent will perform an initial diagnostic for $49.99. If you qualify for a Level 1 recovery (see chart below), the Agent can recover your data at the store for an additional fee of $200.

Get Advanced Help

For more challenging recoveries, we will ship your device to our state-of-the-art recovery division at Geek Squad City. They'll run an advanced diagnostic and provide you with a cost estimate.

Receive Your Data

Upon successful recovery, your data will be shipped back to the store on an external hard drive. You can provide us with your own drive, or we'll include one at an additional cost.

In-Store Diagnostic Fee: $49.99

This is your first step in recovering your data. We'll determine if a Level 1 in-store recovery is possible or if we need to send it to Geek Squad City. Additional fees will be determined by the level of recovery required.

Levels of Data Recovery

Level 1

Level 2

Level 2 Advanced

Level 3

Best Buy Store

Geek Squad City:

Devices are shipped to our main service center for more complicated data recovery.

  • Data accidentally deleted from a working drive
  • Data lost because a drive was reformatted


  • File system corruption
  • Files deleted and then overwritten after continued hard drive use


  • More severe file system issues
  • Light mechanical issues


  • Most severe issues with file system or software
  • Failed or damaged drive


Questions and Answers

Q: What kinds of drives and devices do you recover data from?

A: If it holds data, we will take it. A list would be too long to compile, but it includes all makes and models of laptops, desktops, hard disk drives, camera systems, SD cards, DVRs, flash devices and voice recorders (mobile devices excluded).

Q: What sorts of data can be recovered?

A: We attempt to save any and all data, including songs, photos, files and more.

Q: Can Geek Squad recover password-protected files?

A: Yes, if you provide us with the password.

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Q: How does my device qualify for in-store data recovery service?

A: Our in-store data recovery services are for units that fall under the Level 1 scope of work only. We will attempt to recover your deleted photos, music and files from a working drive, or data that was lost because a drive was reformatted. There is a chance your unit will require higher levels of data recovery service and we cannot guarantee your unit will qualify for Level 1 in-store service.

Q: What do you need to recover my data?

A: Technically, we need only the physical hard drive or storage media. If the data is on a drive in a computer or other device, schedule a reservation at your local Geek Squad Precinct and an Agent will remove the hard drive or storage media for you. Also, if you can provide a list of the specific files you are looking for, it will help us ensure we recover what you need, but we can start the recovery without it.

Q: When will I receive my recovered data?

A: Data recovery is tricky and depends on the exact device that failed and the nature of the failure. The time it takes to recover files can vary as much as the price does.

Q: What will my recovered files be saved on when I get them back?

A: Once we recover your files, we save them to an appropriate external drive. You can supply your own drive in advance, or we will provide you with one at an additional cost.

Q: How do I back up my data to prevent this from happening again?

A: You can back up your data on a separate type of media (such as an external hard drive or USB flash drive) or back it up online using cloud storage. Using both provides extra protection. Consider backing up your personal data once a week and backing up business data on a daily basis. Most backup methods allow you to schedule automatic data backups as often as you want.

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What Our Customers Have to Say

"Geek Squad found that the hard drive had given out and were able to recover and back up my files. They were friendly and informative. They also recommended a new computer which I purchased and am very happy with."

— Ted M., CA

"I took my computer that had crashed into the Geek Squad without an appointment. The price was reasonable, the tech was knowledgeable and explained everything in terms I could understand. The service was timely and sincere."

— Debbie K., OR

Geek Squad & Best Buy

In 2002, Geek Squad became part of Best Buy, and together we've provided trusted, expert service for millions of customers.

Strength in Numbers

You'll find Geek Squad in every Best Buy store, with more than 20,000 Agents across the country ready to help.

Protecting Your Privacy

We work hard to safeguard the personal information on your computer.

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Customer Reviews

Read what actual customers thought about their data recovery experience.

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