Great Northern Popcorn - 48-Cup 8-Oz. Popcorn Maker - Red
Model: 6030
SKU: 5152697
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Customers praise the 48-Cup Paducah Popcorn Maker with Cart for its user-friendly design and ability to make delicious movie-theater-like popcorn. Many users have commented on how easy it is to clean and use.
Low Rating is for GREAT NORTHERN POPCORN due to poor customer service. When I got the popcorn machine cart all together except to mount the storage box, only to find out one of brackets (Has a MFG defect). Part called “Long Shelf Bracket” was missing a hole to install storage container to cart brackets. Bracket wasn’t MFG correctly & QA control should see this error! Call Great Northern Popcorn thinking they would just send me a new "long shelf bracket" overnight to correct their MFG error. Boy, was I totally wrong! Lucky for me I got a very cocky Lady on phone and tells me it will take at least 2 to 3 weeks to get the part. I explained to her, it's just a piece of Fab metal and that your company is the ones who made the mistake. Explained to her that I order it for a party in 1 1/2 weeks. Well she goes off & tells me I shouldn’t have waited so late to order the popcorn machine. Told the lady, if all the parts had been good, I would have had the popcorn machine ready, full week before the party. Explained to lady, it's your company faults not mine! I explain since your company put a defective part in the shipping box, your company should send a new part ASAP for your mistake. All she would say is you should of plan better for your party and I will not ship you a part ASAP. Asked to speak to upper management or owner. She explains to me there is no one to talk to. So, I asked her, why does your company said in their Quality Statement “We take great pride in helping our Customers if there is a problem”. Then why aren't you going to honor it! Best Buy isn't a fault, Best Buy desires a 6 - star rating for their excellent CUSTOMER SERVICE. Maybe Great Northern needs to learn from Best Buy.
This review is from Great Northern Popcorn - 48-Cup Lincoln Popper Popcorn Maker with Cart - Black
Posted by Doug
Set-up was fairly straight forward and took about 20 minutes. The machine is well built, sturdy and impressive looking. Makes delicious movie-theater like popcorn. Great addition to any family room or home movie theater.
This review is from Great Northern Popcorn - 48-Cup Lincoln Popper Popcorn Maker with Cart - Black
Posted by jwojo
This is so easy to use and the popcorn that comes out of it is just like if you were at the movie theaters.
Posted by Victorvon
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