The Jitterbug Flip is a mobile phone that’s easy for seniors to love. With simplicity and safety in mind, it’s all you need to stay connected in a stylish, compact device. It features a larger screen, bigger buttons and a long-lasting battery – with a thoughtful design you'll actually enjoy using every day. Order directly from GreatCall (7 a.m.-8 p.m. CT). 1-800-650-4930.
Activate with GreatCall
Choose a plan by phone or via the GreatCall website to take advantage of these features and dependable nationwide coverage.
Connection and performance
4G LTE speed, Quad-core 1.1GHz processor and 1GB internal memory.
Bigger, brighter screen with large buttons
Large, legible numbers and backlit keypad increase visibility in low light areas.
Access a live, friendly operator by dialing “0” on your Jitterbug phone. They can assist you with various tasks like helping to find addresses, look up phone numbers and even order on-demand transportation.*
Powerful high-quality speaker
Hear every word and speak without having to yell. Plus, the speakerphone lets you talk hands-free.
Straightforward YES and NO buttons help you navigate the menu.
Two screens with color displays
View text messages, photos and videos in full color with the phone's dual-screen flip design. 320 x 240 screen resolution.
Easily share images with family and friends. Night mode improves image quality when you're taking pictures in low light. Built-in LED flash.
Dedicated 5Star button
5Star immediately connects you to a highly trained agent, who can help in any emergency.*
*Service package required.
Charging dock cradle
Jitterbug Flip Prepaid Cell Phone for Seniors
Lithium-ion rechargeable battery (pre-installed)
Voice Assistant Built-in
Talk: up to 5 hrs; Standby: up to 600 hrs
Flip Easy to Use 4G
Jitterbug Flip Prepaid Cell Phone for Seniors
Data Plan Required
Additional Hardware Included
Battery, Wall Charger, Charging Dock, USB cable, User guide
I am a voluntary care giver for an 88-year-old senior, let’s call him HWO, who has poor vision and limited dexterity in his hands. He is also very techno-phobic (“..I don’t trust dem computers..”). After I accidentally ran HWO’s old cell phone (an 8-year-old Nokia flip phone) through a laundry cycle, I decided to buy a new phone for him. There are very few phones in the market that are exclusively designed for people of his age. After researching extensively, I decided to buy the Great Call Flip. As someone that appreciates thoughtfully engineered products, I am so far impressed by this flip phone, with a few caveats. I am intrigued enough by this phone that I decided to write this detailed review based on me observing HWO use this phone over the past month.
The phone is well designed and has good build quality. Everything about this phone, including the keypad, screen, interface, volume and service plans, is optimized for seniors or people otherwise looking for a very simple phone. The phone works on the Verizon network (it doesn’t take a SIM card so you can’t use it on T-Mobile or AT&T) and seems to be locked to the network. Activation is easy (well, not for HWO obviously) and I had it working out of the box in less than 30 minutes. Activation costs $28 (one-time cost). The plans are simple to select and understand. I signed him up for a basic talk and text plan (HWO cannot text but it is only $3 a month, so I kept it). The 5-star button on the key pad is supposed to connect you straight away to an agent, but you have to subscribe to a Health and Safety package in addition to the talk and text plan. In the absence of the additional package, I believe pressing the 5-star button connects you to the emergency services. When you flip open the phone, it plays a loud faux dial tone. While that sounds silly, HWO appreciates it as it tells him the phone is ‘ready’. The menu defaults to phone book. The home screen shows you a few menu options but hides everything else. There is no battery indicator, no network icon or signal strength indicator (that is just how HWO likes it). Navigating the interface is very easy (if HWO can do it, anyone can). If you get lost in the menu navigation, flipping the phone close and opening it again brings you back to the ‘home screen’ with the phone book selected. The screen fonts are large and legible, even for people with limited vision. You interact with the phone by pressing the ‘Yes’ or ‘No’ keys, or using the Up and Down arrows to navigate. The keys on the keypad too are large and legible and well-spaced apart. The phone volume, both for ringing and calling, is reasonably loud. The phone also makes a loud noise when it has charged to notify you. The phone also has a basic camera, that also doubles as a ‘magnifier’, that frankly seems a bit gimmicky to me. Making and receive calls is straightforward. I was able to train HWO on using the phone in about 15 minutes.
One of the issues with the phone is the battery life, which is disappointing to the say the least. For a non-smart phone, the battery life on this phone is very short. Even with average usage (less than 30 minutes of daily talk), the battery gets close to zero in under 2 days. My 2-year-old Android phone lasts longer than that. His old Nokia flip would last 2 weeks (!) on a single charge. The network signal strength (Verizon) is quite strong in our area so it cannot be that the battery is draining due to the phone looking for the network. While it is not a deal breaker, it is a nuisance since I have to ensure that he has remembered to put his phone on the charging cradle every day, or he runs the risk of not being able to contact me.
Overall, I am quite impressed by the Great Call flip and how well the hardware, interface and calling plans are designed and integrated to appeal to the target customer. I am frankly surprised that there is no other comparable phone in the American market.
Got this phone for my 88 year old mother who's hopelessly technologically challenged. Had no issues getting it set up for her. Only two issues that need mentioning:
1. When you call to activate the phone Great Call will try to sell you stuff on your plan that you may not want. I had researched the available options and found what I felt would be best for my Mom but the lady at Great Call didn't want to go along with what I said I wanted and kept trying to push the next level option on me. I finally had to tell her that she could either do what I said or stick the phone up her butt. She decided she'd do what she was told but I could tell that she didn't want to. Kind of aggravating to say the least.
2. The audio quality on the phone's speaker stinks. Sometimes it's not too bad but a lot of time it has a lot of static as well as sounding muffled and distant. In all fairness I do outside sales so sometimes it may simply be that I'm in a bad area for cell reception.
Overall a decent phone. Mom is happy with it and that's what counts.
Phone great. Great Call customer service is awful.
Owned for 1 month when reviewed.
5 out of 5
5 out of 5
Ease of Use
5 out of 5
The phone itself is great. Simple, large buttons, large screen. Got it for my 90 year old Father in Law in a nursing home just before the lockdown. I need to change his calling plan from what I originally set up. He has dementia and is terribly confused about why no one is visiting him. This results in multiple calls a day to the family numbers I put in the phone. (48 in one day to his son, as an example.) I have been trying for almost three weeks to change his plan. Can't do it online (even though everything says you can and should.) Hold time up to 30 minutes with no contact (my usual limit is 15 minutes before I hang up.) Have called 5 times so far. Emails are not answered (3 of those sent so far, directly off the website.) So yeah, the Best Buy part was wonderful. Just make sure you get the plan you need from the start. I had no idea I would be needing 1000 minutes of calling or that he would figure out how to turn texting back on and randomly send texts without realizing it.
My mother has dementia so it’s very difficult for her to use technology. That being said, she learned the Jitterbug fairly easy and when she has trouble doing something she can call customer service and they are incredibly helpful and patient with her. Very helpful to me when I can’t be there to assist! Wonderful product backed by a wonderful company!!
great phone except audio is very poor for the person on the other end until you get the firmware upgrade. I also returned original phone for a new one and that one had same issue. It took several weeks to get the upgrade.
A:AnswerThis phone is a waste of time only buy it if you going to use their plans to go with it tried four times to activate using same number was given run around went to return the phone and more than two weeks went buy, me dealing with phone and a senior and now I have a phone I cannot return so if you interested I have one for half price
A:AnswerThe basic plan that they advertise for 14.99 is for 200 minutes, doesn't include voicemail. The service rep you call to activate the phone was not real customer service friendly. Tried selling lots of other add ons. We went with the 600 minutes for 19.99 and then added voice mail and it is $30+/month. The best part is there is no contract. The phone came with a cradle charger and it works quite well in an assisted living facility.
A:AnswerHello, all Jitterbug cell phones and smartphones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans for as low as $14.99/month.
A:AnswerYES -- I am 70 years old and it is very easy for me to use. The customer service technicians are always there by phone to answer any questions you might have. They make activating and using the phone very simple. They carefully walk you through the instructions in simple language that is easy to understand, even for us old-timers.
A:AnswerHello, the life expectancy of a Jitterbug product varies depending on multiple factors. All new (originally purchased) phones, device, accessories and batteries come with a 1-year warranty that protects against manufacturing defects. If the product should fail within the first-year due to a manufacturing defect, the product would be replaced. For further assistance, please call Customer Service at 1-800-733-6632, between 5am and 8pm PST.