Product has received low scores for issues such as volume buttons not aligned properly and bubbly screen or play between screen cover and iPad. Make sure you buy the correct one, I found the one I purchased in a display mixed in with 1st generation iPad Air models Look for a sticker that says iPad Air 2 in bottom right hand corner of box. Salesman did not know difference between models as he tried to hand off a air 1 box to me. packaging looks identical between both air 1 and 2. All bad reviews make sense if you buy the wrong one. Don't be in a hurry! I found the right one and we are happy with it so far. There are no directions except pictures, luckily I have had experience with Griffin Survivor before (for iPod). Start by snapping iPad into the back part of case. Carefully snug rubber edge over this part of case on sides, clean screen with soft cloth, then snap screen protector on. Takes some time but worth it. Not as bulky as Otterbox, perhaps less protection, but perfect for kids.
Trust me on this, if you are looking for this type of iPad case then this is the one. Bestbuy should give me some bonus rewards points for this review, because I know that I just saved a whole bunch of returns on this product.