What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) of your local Best Buy or Pacific Sales store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) as either the billing address or the shipping address on record for the purchase.
Do you match the prices of a Warehouse club?
Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. If the Warehouse club website price requires a membership ID or login to view, price match is only available in our store (not via phone or chat) and must be a live offer (not a screenshot).
Do you match the price if it results in a price being below your cost on a product?
Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.
Will you price match with the Best Buy mobile app?
Yes. The Best Buy mobile app has the same pricing and is treated the same as BestBuy.com.
Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, we do not match competitors’ service prices. This includes, but is not limited to, services such as delivery, installation and computer services.
How does your price match policy apply to purchases made using Store Pickup?
If you purchase a new item at BestBuy.com (which includes a purchase from a smartphone application/website, BestBuy.com orders with Store Pickup, and orders from the kiosk inside a Best Buy store) and if the item is offered at a lower price in the store or at BestBuy.com when you pick it up, you may request a price match. Some exclusions apply.
How does your price match policy cover an item scheduled for delivery?
If we drop the price of an item we sold you at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via email. If you see a lower price on our website or at our store near you, all conditions apply from our standard Price Match Guarantee.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if we have a product that is advertised as being limited in quantity it will not be eligible for price matching.
Is the price match policy different in Puerto Rico?
Yes. Best Buy Puerto Rico stores have their own Price Match Guarantee. The Best Buy Puerto Rico Price Match Guarantee terms are posted in Puerto Rico stores.
Is the Price Match Guarantee the same for purchases in Best Buy from stores within the store (Best Buy Mobile, Pacific Kitchen and Home, Magnolia Design Center and Magnolia Home Theater)?
Yes. The Price Match Guarantee terms apply to a purchase from any of our stores within a store. The Price Match Guarantee applies to BestBuy.com purchase but may vary from other Best Buy owned or branded websites. Please see each specific individual website for their terms and conditions.
Is the Price Match Guarantee the same for purchases from Best Buy Kiosks?
Best Buy Kiosks do not price match prior to purchase. Aside from not price matching prior to purchase, all other terms and conditions of the Price Match Guarantee apply. Best Buy Kiosk price match requests after purchase can only be handled via online chat or by calling 1-888-BEST BUY (1-888-237-8289).
Do you price match "free gift with purchase" offers?
No. We do not price match "free gift with purchase" orders. This includes free gift card with purchase offers.
Do you price match offers with financing?
No. We do not match competitors' financing offers, or financing offers that differ between our stores and BestBuy.com. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase. We also do not price match to a competitors' price that can only be received when using the competitor's credit card.
Do you match competitors' trade-in value and offers on trade-in products?
No. We do not match our competitors' trade-in value and offers on trade-in products.
How does the Price Match Guarantee apply to coupons?
We do not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. We do not allow a coupon to be used on a product that has a price match.
How does the Price Match Guarantee apply to sales tax?
We match the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.
How does your price match policy apply to pre-orders?
If the price of a pre-order item drops at the time of shipment, you will automatically be charged the lower price. Your credit card is not charged until the product is shipped.
How do I show "proof" of price?
The best way to show proof of price is to bring in the competitor’s current ad or notify us of the website address of the designated major online retailer. We may call the competitor’s retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.