Main Content

Curbside Pickup FAQs.

Can I change my Curbside Pickup order?

Yes. Customers can modify Curbside Pickup orders. For example, you may switch to a different store location. However, Curbside Pickup is not available at all stores; so, you’ll need to confirm that Curbside Pickup is available at the store location you’ve selected, by looking for the “Eligible for Best Buy Curbside Pickup” designation when modifying your order. You may also modify your order to have it shipped to your home or another address.

What if no one brings my products out to my car when I arrive at the store?

Please let us know when you arrive at the store by responding to the SMS text message, email or mobile app link you received when you placed your order. At that point, a Blue Shirt will bring your order to your car.

Who can pick up your order?

Our Store Pickup options are currently limited to Curbside Pickup only. You may drive up to pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, select that option during checkout. You’ll be asked to provide the pickup person’s name, email address and phone number. They’ll need to show their ID and the order number during the Curbside Pickup process at the store. Only you — or the person you’ve told us will pick up your order — can pick up your items. To change the person picking up your order, go to your order details and select Make Changes.

Can I cancel my Curbside Pickup order?

Yes. You may cancel at any time. We’ll hold your Curbside Pickup items at the store for 5 days. If you don’t pick up your items by then, we’ll cancel the order and refund your method of payment.

How do I return a Curbside Pickup order?

Like any other Best Buy order, Curbside Pickup orders may be returned, and are subject to the terms and conditions of our Return & Exchange Promise.

Effective March 22, 2020, returns and exchanges will be accepted through Curbside Pickup. Go to and look up your store's hours and status. If your store is open, bring your products back with proof of purchase and ID. Once you arrive, call the store or check in at the front door to let them know you'd like to complete a return or exchange, and we'll take care of the rest. 


Introducing contactless curbside pickup.

Place your order online from your computer, tablet, phone or using the Best Buy app. Then, when you receive an email that your order is ready for pickup, use the Best Buy app for step-by-step instructions, or click on the email when you arrive at the store to pick up your order.
Question mark

Help Center.

Find answers to commonly asked questions about orders, product information, returns and more.

Chat bubble

Community forums.

Looking for an answer? Browse articles or search the community.