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Best Buy Privacy Hub

Privacy discussion

A privacy resource for our customers.

Below, you can view our Privacy Policy, read about our privacy practices and learn how you can control and protect your personal information online.

Protecting privacy on your devices.

Customer privacy is a major priority at Best Buy, and we take great care to protect your information. The Best Buy Privacy Policy lays out the ways in which we gather and protect information, and how you can control your personal information. Read How Best Buy Interacts with Your Devices to learn more about our commitment to protecting your data and your privacy.

Learn how to protect your privacy.

Best Buy cares about your privacy and we want to ensure you have the information you need /pcmcato protect your personal information. Read about how to spot and avoid online scams and access links for additional fraud-prevention resources.

Learn how to protect online accounts ›

Learn about phishing, smishing and gift card scams ›


FTC identity theft.

This website is a one-stop national resource to understand how to avoid identity theft — and learn what to do if your identity is stolen.

Privacy Policy highlights.

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. "Best Buy" means any entity that carries the Best Buy brand, and any of our subsidiaries or divisions. 

We want you to read the whole policy. This highlights section provides a summary of Best Buy privacy practices, and is not the whole policy. The highlights and full privacy policy apply to Best Buy retail stores, our website at, our mobile app, and other locations where we may collect personal information.

What we collect:

  • We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday.
  • We collect information regarding your interactions with our websites and mobile apps.
  • We may obtain additional personal and non-personal information from third-party providers.

Read more about the information we collect ›

Uses of information:    

  • Best Buy does not sell or rent your personal information to third parties.
  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future Best Buy entities or subsidiaries.
  • We may also use the information you provide to send you marketing communications.
  • In some circumstances, Best Buy may share your information with certain third parties to perform services on our behalf.

Read more about how we use the information we collect ›

Read more about how we share your information ›

You may choose to:    

  • Stop receiving e-mail, email, direct mail and telephone marketing communications
  • Update and correct your personal information

Read more about your privacy choices ›

Important information:

  • Best Buy does not knowingly collect information online from children under 13.
  • The Best Buy Companies value our relationship with our customers and we are committed to responsible information-handling practices. Please read our entire Privacy Policy.

Read more about protecting children's privacy ›

How to contact us:    


1-888-BEST BUY (1-888-237-8289)



Best Buy Corporate Campus

Attn: Customer Care/Privacy

7601 Penn Avenue South

Richfield, MN 55423-3645

Best Buy Privacy Policy.

Your use of any of our sites is subject to the Conditions of Use for that site.

This policy applies to:

  • The websites owned or operated by Best Buy Co, Inc. and any of our subsidiaries or related companies, unless that site has its own privacy policy; if it does, that policy applies
  • The Best Buy mobile apps
  • Information we collect in Best Buy stores and at other locations and events under the Best Buy name
  • Additional products and services that Best Buy offers; supplemental details about information collection, use, and sharing relating to those products and services can be found in our:    
  • Best Buy Insignia Connect Privacy Policy supplement
  • Best Buy Internet Powered by Starry Privacy Policy supplement


For simplicity, we will call the Best Buy websites and mobile apps "digital properties" throughout this policy.

What we collect: 

Information you give us.    

We collect and store information you provide through our digital properties and in our stores.

The information we collect from you includes things like:    

  • Name
  • Mailing address
  • Email address
  • Phone number
  • Credit card number and other payment information
  • Your My Best Buy® ID if you have one

In certain situations, we may also collect things like:    

  • Driver's license number (for example, if you return a product or apply for credit)
  • Part of your Social Security Number (if you use our renewal notifications services)
  • Your whole Social Security Number (if you apply for credit)
  • Location information (such as when you ask us to tell you about nearby stores)
  • Demographic and lifestyle information (if you sign up for a registry or birthday list)
  • IMEI/UDID (a numeric identifier for your mobile device)
  • MAC address (another kind of numeric identifier for your mobile device)
  • IDFA (Apple's ID for Advertising, a randomly generated number, which can be cleared like cookies)
  • Your responses to surveys

Information you give us about others.    

You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store. We will only use this information for the specific reason you provide it.

Information from other sources.    

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online.    

We collect information about your interactions with us, including the type of device or browser you're using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called "referring URLs").

Best Buy and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

Manage Flash cookies ›

Learn more about managing cookies, Flash cookies, and more ›

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to "do not track" requests from browsers.

Location information.    

Some of our digital properties may collect your location to help you search for one of our stores or to use special mobile features within some of our stores. For example, Best Buy works with third parties to provide you helpful messaging in your mobile app when you come to our stores. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

For any mobile application to identify your location, you must enable location services through your mobile device's settings. If you do not want Best Buy to collect this information or to enable these features, you can turn off location services on your mobile device. Best Buy has no control over your device's settings.

Store cameras.    

Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

Reviews and other content you provide.

Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How we use the information we collect: 

  • Identifying you on our websites and our mobile app in order to customize your experience (for example, based on your purchase history or your location)
  • Fulfilling orders and requests for products, services, or information
  • Processing refunds, returns, and exchanges
  • Tracking and confirming online orders
  • Delivering and installing products
  • Managing our My Best Buy program
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Processing Best Buy Credit Card applications


Interest-based advertising.    

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at

Learn more about interest-based advertising ›

Information retention.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How we share your information.    

Best Buy does not sell, rent, or trade your personal information to third parties. We share your information only in the ways we describe below. We may combine or share information among current or future Best Buy companies, including affiliates and subsidiaries. 

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Maintaining our My Best Buy program
  • Sending Best Buy marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis
  • Applying for credit cards and processing credit card payments

We may share personal information in connection with co-branded product or service offerings (including sharing personal information with third parties to validate offers). Additionally, we may share personal information in connection with financial products or services related to our business, such as private label credit cards. For example, when you apply for a Best Buy Credit Card, and while you have a Best Buy Credit Card, we share your personal information with our banking partners that issue the card.

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it's necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Best Buy, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we'll notify you through email (if we have your email address) and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.

How we protect your information.    

We use a variety of information-security measures to protect your online transactions with us.

  • We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
  • Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us, and by using our digital properties you acknowledge that you do so at your own risk.

Your choices. 

You may at any time:    

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:    

  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under "Contact Us" below

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

Protecting children's privacy.    

We are committed to protecting children's privacy on the internet and we do not knowingly collect personal information from children under the age of 13.

Links to other websites.    

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.

Social media features.    

Our website includes ways to interact and share using social media, through features such as the Facebook "Like" button, the "Share This" button, or interactive mini-programs that run on our website ("widgets"). These features may collect information such as your IP address or the page you are visiting on our website, and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. If you have questions or concerns regarding our privacy policy or practices, please contact us at    


Privacy Policy updates.    

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.



Pacific Sales is part of Best Buy. Best Buy is working to integrate Pacific Sales and Best Buy into a consistent experience for our customers. As part of this integration, Pacific Sales is changing its Privacy Policy to the Best Buy Privacy Policy on or about 9/21/2019 to provide our customers a unified privacy policy (instead of 2 privacy policies). Please see the Best Buy Privacy Policy.

How to contact us:    

If you have any questions about our Privacy Policy or practices, please contact us.


1-888-BEST BUY (1-888-237-8289)



Best Buy Corporate Campus

Attn: Customer Care/Privacy

7601 Penn Avenue South

Richfield, MN 55423-3645

Last Updated: September 20, 2019

Nevada Residents:
If you are a Nevada resident, you have the right to request that Best Buy not sell your personal information to third parties. To submit this request, please send us an email: However, please note that, as stated in our Privacy Policy, Best Buy does not sell, rent or trade your personal information to third parties.