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Returns and Exchanges

How to start a return

Return it to a store

Return any in-store or online purchase to any Best Buy store. Find a store

Ship it back to us

Ship it for free with a prepaid UPS shipping label. Start a return

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See Disclosure Our promise

We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Return and exchange periods

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education and Best Buy Business

Member Status

Standard

My Best Buy Plus™ and My Best Buy Total™ members

Most products

15 days

60 days

Activatable devices" See disclosure"

14 days

14 days

*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.

Restocking fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.

Product

Returns fee

Activatable devices (excluding prepaid phones)

$45

Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, and special-order products

15% of item purchase price

There is no restocking fee if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

Final sale and nonreturnable items

All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders and personalized orders (custom and personalized orders made especially for you are nonreturnable. These are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.), non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items including bidets, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, opened SIM kits, opened LEGO products, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.  

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Return at a store

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

Find a store

Use our prepaid return label

You will get free shipping on your return by using our prepaid label. Log in to your Best Buy account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop-off location and ship it to us during your return period.

Some exclusions apply: Major Appliances; TVs over 50 inches; Kegerators; and Soda Stream makers cannot be returned via shipping. Limitations also apply on shipping back lithium and specialty batteries and products containing these batteries. Limitations may also apply on shipping back Best Buy for Business orders. Best Buy does not accept returns that are shipped to us from outside the country.

Questions about your new computer? We’ve got answers whenever you need them.
Our Agents are available Monday through Friday,
8 a.m.–4 p.m. CT. Connect with us via .

We want to be sure you are getting the most out of your new computer from Best Buy. So, if you have questions or need help, chat with us for expert assistance. This service is available for 2 weeks after your purchase date.
Geek Squad Agent
How to return a major appliance
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), please contact us immediately regarding defects, damage or other issues. Please do not contact the store. Please connect with us via , Monday through Friday, 8 a.m.–4 p.m. CT.
Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please connect with us via , Monday through Friday, 8 a.m.–4 p.m. CT, with your order number handy, and we’ll be happy to send you a replacement.
Special considerations
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please connect with us via , Monday through Friday, 8 a.m.–4 p.m. CT, for special instructions.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Connected and Wi-Fi devices
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
  • Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
  • Connect with us via , Monday through Friday, 8 a.m.–4 p.m. CT, for instructions on how to return the device by mail.
Gifts
We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.
Holiday decorations
Products in Halloween Decorations and Christmas Decorations categories can be returned within 15 days for all customers, including My Best Buy™, My Best Buy Plus™ and My Best Buy Total™ (“Membership Program”) members, for a full refund.
Extended returns
The following items have an extended return period: Litter boxes have a 90-day return policy for all customers, including Membership Program members; pet training devices and hearing aids have a 60-day return policy for all customers, including Membership Program members. Please note that hearing amplifiers follow our standard 15-day return policy.
Entertainment products
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.
Services, subscriptions and Microsoft 365 and Office
Return and refund details on services and subscriptions, including antivirus software and Microsoft 365, are found in their terms and conditions, available at BestBuy.com/PlanTerms. Microsoft Office can be returned within 30 days by all customers, including Membership Program members, for a full refund. If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact us via , Monday through Friday, 8 a.m.–4 p.m. CT, or call 1-888-BEST BUY (1-888-237-8289).

Special important information

Purchases from a Best Buy Marketplace store

The return policy for purchases made from a Best Buy Marketplace store at a third-party website (e.g., Amazon, eBay) are listed on those websites. The return policy for purchases made on YourHealth.BestBuy.com are listed on that website.

Purchases from a manufacturer website, fulfilled by Best Buy

The return policy for purchases made from a manufacturer’s website and fulfilled by Best Buy is subject to the manufacturer’s return policy, listed on their website. Read our Partner Returns FAQs.

Frequently asked questions about manufacturer returns

While rare, our partnership with some manufacturers may require you to return your items directly to the manufacturer (e.g. Burrow, Lovesac).

Pacific Sales and Magnolia/Premium Design Center products

Purchases at a Pacific Sales Kitchen and Home store and at the Pacific Sales Outlet store can only be returned to those stores. Magnolia/Premium Design Center products can only be returned to Best Buy stores that have a Magnolia/Premium Design Center inside. Find a store.

Privacy policy

To learn more about our privacy practices, please see our Privacy Policy.

Export regulations

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to us need to occur within the U.S.

Manufacturer specifications/instructions

We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.

Installation and accessories

Basic installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material, trim kits and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber, electrician or licensed contractor. Additional exclusions may apply. Please ask us for details.

Returns at a store for Best Buy Business™, Best Buy Education™ and alternative pickup location purchases

Most products you buy through Best Buy Business or Best Buy Education can be returned at a Best Buy store. Best Buy purchases picked up at a non-Best Buy location (e.g., a UPS Access Point®) can only be returned to Best Buy. 

 

Best Buy may run tests of the Return and Exchange Promise in select locations and may amend these terms at any time.

Effective date: May 14, 2024