If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education and Best Buy Business
Returns and Exchanges
See Disclosure Our promise
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Return and exchange periods
My Best Buy Plus™ and My Best Buy Total™ members
Activatable devices*" See disclosure"
*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Activatable devices (excluding prepaid phones)
Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, and special-order products
15% of item purchase price
There is no restocking fee if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Final sale and nonreturnable items
All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders and personalized orders (custom and personalized orders made especially for you are nonreturnable. These are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.), non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items including bidets, sexual wellness products, trading cards (including Pokémon cards), home standby generators, opened products that interact with bodily fluids, opened SIM kits, opened LEGO products, opened consumable items including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
Return at a store
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Find a store
Find a store
Use our prepaid return label
You will get free shipping on your return by using our prepaid label. Log in to your Best Buy account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop-off location and ship it to us during your return period.
Some exclusions apply: Major Appliances; TVs over 50 inches; Kegerators; and Soda Stream makers cannot be returned via shipping. Limitations also apply on shipping back lithium and specialty batteries and products containing these batteries. Limitations may also apply on shipping back Best Buy for Business orders. Best Buy does not accept returns that are shipped to us from outside the country.
Questions about your new computer? We’ve got answers whenever you need them.
Our Agents are available 24 hours a day, 7 days a week. Give us a call toll-free at 1-866-501-9356.
We want to be sure you are getting the most out of your new computer from Best Buy. So, if you have questions or need help, call us for expert assistance. This service is available for 2 weeks after your purchase date.
How to return a major appliance
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), please contact us immediately regarding defects, damage or other issues. Please do not contact the store. Please call us at 1-888-BEST BUY (1-888-237-8289).
Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we’ll be happy to send you a replacement.
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289).
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Connected and Wi-Fi devices
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
- Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
- Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight CT) for instructions on how to return the device by mail.
We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.
Products in Halloween Decorations and Christmas Decorations categories can be returned within 15 days for all customers, including My Best Buy™, My Best Buy Plus™ and My Best Buy Total™ (“Membership Program”) members, for a full refund.
The following items have an extended return period: Litter boxes have a 90-day return policy for all customers, including Membership Program members; pet training devices and hearing aids have a 60-day return policy for all customers, including Membership Program members. Please note that hearing amplifiers follow our standard 15-day return policy.
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.
Services, subscriptions and Microsoft 365 and Office
Return and refund details on services and subscriptions, including antivirus software and Microsoft 365, are found in their terms and conditions, available at BestBuy.com/PlanTerms. Microsoft Office can be returned within 30 days by all customers, including Membership Program members, for a full refund. If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact us at 1-888-BEST BUY (1-888-237-8289).
Special important information
Purchases from a Best Buy Marketplace store
The return policy for purchases made from a Best Buy Marketplace store at a third-party website (e.g., Amazon, eBay) are listed on those websites. The return policy for purchases made on YourHealth.BestBuy.com are listed on that website.
Purchases from a manufacturer website, fulfilled by Best Buy
The return policy for purchases made from a manufacturer’s website and fulfilled by Best Buy is subject to the manufacturer’s return policy, listed on their website. Read our Partner Returns FAQs.
Frequently asked questions about manufacturer returns
Pacific Sales and Magnolia/Premium Design Center products
Purchases at a Pacific Sales Kitchen and Home store and at the Pacific Sales Outlet store can only be returned to those stores. Magnolia/Premium Design Center products can only be returned to Best Buy stores that have a Magnolia/Premium Design Center inside. Find a store.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to us need to occur within the U.S.
We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.
Installation and accessories
Basic installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material, trim kits and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber, electrician or licensed contractor. Additional exclusions may apply. Please ask us for details.
Returns at a store for Best Buy Business™, Best Buy Education™ and alternative pickup location purchases
Most products you buy through Best Buy Business or Best Buy Education can be returned at a Best Buy store. Best Buy purchases picked up at a non-Best Buy location (e.g., a UPS Access Point®) can only be returned to Best Buy.
Best Buy kiosk shipping returns
Kiosk purchases cannot be returned in stores. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday, 8 a.m.–9 p.m. CT. Best Buy will send you a shipping label to ship your kiosk return to us.
Best Buy may run tests of the Return and Exchange Promise in select locations and may amend these terms at any time.
Effective date: January 14, 2024