Main Content

Best Buy Tax Exempt Customer Program

Frequently Asked Questions (FAQs)

What is the Best Buy Tax Exempt Customer Program?

The Tax Exempt Customer Program is designed to allow those with a tax-exempt status to quickly and easily purchase eligible products or services at Best Buy stores and on BestBuy.com.

How do I apply for a Tax Exempt Customer Account?

All customers wishing to purchase tax-exempt are required to have a Tax Exempt Customer Account. To register for a Tax Exempt Customer Account, go to Tax Exempt Customer Registration. Please note that a My Best Buy account is required in order to register for a Tax Exempt Customer Account. In most cases, your account will be activated upon registration. Your Account Status can be accessed 24 hours a day, seven days a week.

Is a My Best Buy program account required to register for the Tax Exempt Customer Program?

Yes. All tax-exempt customers are required to create a My Best Buy account or a Best Buy Business account on BestBuy.com to participate in the Tax Exempt Customer Program. Once you have a My Best Buy account, you can begin the Tax Exempt Customer Program registration process.

How do I renew my Tax Exempt Customer Account?

Your Tax Exempt Customer Account dashboard provides visibility to your account and certificate expiration dates, allowing you to update your account status 24 hours a day, seven days a week. You can also renew your account and add exemption certificates.

How do I use my Best Buy Tax Exempt Customer Account?

  • Log into your BestBuy.com account.
  • At checkout, under the "Order Summary" section, your Tax Exempt Account Number will appear if you have a valid account.
  • Click "Apply my Tax Exempt Account Number."
  • If your number does not appear, click on "Register now" to register for a Tax Exempt Customer Account.

You will receive confirmation that your tax-exempt number was applied and will also be presented with the option to remove the tax exemption.

I did not have a tax-exempt account at the time of purchase. Can I get a refund for previous purchases?

Yes. Refund details can be found on the Tax Information page.

Does my Best Buy Tax Exempt Customer Account expire?

Your Tax Exempt Customer Account expires on the same date that your tax exemption certificate expires. If there is no expiration date on your tax exemption certificate, your certificate will expire consistent with the state’s statute of limitations. Certificate expirations associated with your Tax Exempt Customer Account can be found on your Account Status page. Additionally, we'll notify you via e-mail in advance of your certificate's expiration.

I have a government-issued purchase card. Do I still need to apply for a Best Buy Tax Exempt Customer Account?

No. As long as your government-issued purchase card is a centrally billed GSA SmartPay credit card (meaning the card is paid for directly by the federal government), you do not need a Best Buy Tax Exempt Customer Account.

Not sure if your card is centrally billed? Call the number on your card.

I am a business owner with multiple employees making tax-exempt purchases. Will all my employees have the same account number?

No; each employee must sign up for their own Best Buy Tax Exempt Customer Account. Each employee will have their own account number. Account numbers cannot be shared.

One of my employees left my company/organization. How do I cancel their Best Buy Tax Exempt Customer Account?

E-mail TaxExemptCustomer@BestBuy.com and include the following information:

  • Name of customer and Tax Exempt Customer
  • Account Number of the person whose Account is to be canceled
  • Why you would like the Account to be canceled

What are the Terms of Service for using the Best Buy Tax Exempt Customer Program?

Find out more about the Best Buy Tax Exempt Customer Program in the terms and conditions.

What if I have further questions?

Please contact 1-888-BEST BUY, available 7 a.m. to 11 p.m. CST.

Help Center.

Find answers to commonly asked questions about orders, product information, returns and more.

Community forums.

Looking for an answer? Browse articles or search the community.