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J.D. Power

JD Power Award

J.D. Power Award

Best Buy has received the "Highest in Customer Satisfaction Among the Largest Appliance Retailers, Three Years in a Row." 

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Best Buy ranks best in customer satisfaction with appliance retailers for a third consecutive year, according to the J.D. Power 2019 Appliance Retailer Satisfaction Study, released July 10, 2019.

Now in its 12th year, the Appliance Retailer Satisfaction Study measures customer satisfaction with appliance retailers. The study is based on responses from 2,028 customers who purchased major home appliances from a multiregional appliance retailer within the previous 12 months. The study was fielded in January 2019.

Best Buy received the highest score in five study factors:

  • Merchandise
  • Delivery & Installation Service
  • Sales and Promotion
  • Sales Staff and Services
  • Store Facility

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe.

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  • Best Buy received the highest numerical score among five companies in the J.D. Power 2017 Appliance Retailer Satisfaction Study based on 2,822 total responses, measuring the experiences and perceptions of consumers surveyed February–March 2017, who purchased major home appliances from a multi-regional appliance retailer within the previous 12 months. Your experiences may vary. Visit jdpower.com for more information.