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J.D. Power

J.D. Power Award.

Best Buy has received the “Highest in Customer Satisfaction Among the Largest Appliance Retailers, Four Years in a Row.”

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J.D. Power 2020 Appliance Retailer Satisfaction Study.

Best Buy ranks highest in customer satisfaction with appliance retailers for a fourth consecutive year, according to the J.D. Power 2020 Appliance Retailer Satisfaction Study, released July 8, 2020.

The 2020 U.S. Appliance Retailer Satisfaction Study is based on responses from 1,926 customers who purchased appliances from a major appliance retailer in the past 12 months. The study was fielded in January 2020.

Ranked #1.

Best Buy received the highest score in five study factors:

  • Price
  • Sales and Promotion
  • Sales Staff and Service
  • Delivery and Installation Service
  • Merchandise

J.D. Power.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.

  • Best Buy received the highest numerical score in the J.D. Power 2017–2020 Appliance Retailer Satisfaction Studies of customers’ satisfaction with their major home appliance purchase from a multi-regional appliance retailer in the previous 12 months.