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Home Wi-Fi Setup & Support — 1 Year

Let a Geek Squad Agent set up your home Wi-Fi network to maximize performance and optimize security. The Agent can do the work remotely or in your home it's totally up to you. After the initial setup, you'll also get peace of mind with ongoing Geek Squad remote support for one year. If there's a problem that can't be solved remotely, an Agent can come to your home for an additional $49.99. After completing your order, you'll receive an e-mail with instructions on how to schedule your initial Wi-Fi setup and how to get Geek Squad support.
$99.99

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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    91% of customers would recommend this product to a friend (138 out of 153)

    Support Details

    • Ongoing support can be provided online and over the phone. For an additional discounted fee, it can be provided in your home.
    • Your anti-virus/anti-spyware must be active and up to date

    Features


    Router setup%%We'll set up your router to maximize performance and optimize security

    Connect your devices%%We'll connect your wireless devices to your new Wi-Fi network.

    Wi-Fi signal test%%We'll assess your current setup and signal strength.

    Router placement%%We'll help optimize placement your router, while weighing performance and convenience.

    Help with Wi-Fi problems%%We'll recommend solutions to dead spots and slow Wi-Fi speed

    Safety and security%%We'll help you set up a unique network name and Wi-Fi password to protect your personal data.

    Help with advanced settings%%We'll customize advanced settings, like parental controls and guest networks.

    Geek Squad support%%You'll get 1 year of Geek Squad support via phone and Web.

    Save on In-Home Service%%You'll get discounted in-home Wi-Fi services of $49.99 per visit.


    Customer rating

    Rating 4.5 out of 5 stars with 153 reviews

    91%
    would recommend to a friend
    • Rating: 1 out of 5 stars

      Disappointed

      Posted
      wghorne
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I took a shot on this service after I tried to increase the WIFI network coverage in my home on my own and couldn't come up with a good solution. My upstairs computer and devices were getting very slow and choppy WIFI signal. The tech was on time and very nice, but unfortunately, when he left, my network was slower and less reliable than before he came. He told me he would personally return again the next week (which would have been today) between 8-12 to retry a few things "free of charge" to help boost my home network. He even gave me his personal cell # so I could reach him directly. Well, after numerous texts and calls, I am unable to get ahold of him. It's almost noon on the day he was supposed to return, and I've heard nothing. A few minutes ago, I received an email stating I have a new GeekSquad appointment set up for 2 days from now which was apparently set up without my consent or approval, and of course is a day when I'm unavailable. Long story short, a huge disappointment and I will be attempting to get a refund. $100 for this service seems a bit ridiculous after this experience.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Hard drive replacement

      Posted
      Frank
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      When an agent came to our home to install a new router and connect to our devices, he noticed that one of our computers was not operating correctly. He thought that the hard drive was defective and that a diagnostic, done by Best Buy, could determine the issues. We went to Best Buy the following day to submit the computer for test. The experience was a total pleasure. The Geek Squad agents were professional, friendly, and knowledgeable. After the diagnostic, it was confirmed that the hard drive was in need of replacement. In just a couple of days, the hard drive was replaced. While having a computer with problems is not pleasant, the experience with the Best Buy Geek Squad was a complete and total enjoyment. The agents were personable while being accomplished technicians.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      this service plan is not helpful

      Posted
      funngun12
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      When i purchased a TV the employee directed me to this service plan indicating I could cancel at no charge w/in 1 month. 1 called once w/in the month for internet issues i was having but they wanted to charge me a fee to fix it. When I tried to cancel the service plan (w/in 1 month) they wanted to charge me another fee. And further told me i needed to go into the store the cancel it. Why is this so difficult? I will never get this service ever again.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      No Help

      Posted
      chevy250hd
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I had one minor question. I called and was told they do not provide tech support to that system. But they could schedule me for a $99 in house set-up. I did schedule it but after I got my question answered on the Netgear web-site I cancelled the appointment. My previous router was from Netgear and never had any problems. I hope the same is true with this one because I have no confidence that the geek squd will be of any help.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      was good local support that turned into clerks

      Posted
      Nickyname
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I did like the highly skilled local tech at the store with the best techs at the main store for the city. I understand and like the idea they plug my computer into a port and the remote server does all the automated eval and software and disk file fixing. The hardware turnaround for a fix is too slow. I do not care if my computer is shipped away for a hardware fix and returned to me if it gets fixed the 1st time.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      The GEEKS are GREAT

      Posted
      HorseJoy
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      The Geek squad is such an awesome support for people who need a little help at home (or in store) I had 3 computers on my plan and one was for my mom who lives with me. Having them come to the house when she had issues with hardware, software, or internet kept my mom (89years) communicating with family and friends, online shopping, and entertainment!!! Thank you Geek Sqaud for keeping my mom up and running!!!

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Learning Experience

      Posted
      Katie
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Kirk from Geek Squad came to set up my new wifi and several new devices. Turns out, i already knew how to do all that stuff, but the problem was with some dead spots in the house and I just didn't feel like dealing with it. Kirk was great regardless! I learned that there is metal in projector screens so it interferes with wifi and that Kirk is my neighbor. Crazy. Everything has worked perfectly since!

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great Tech Install

      Posted
      satisfiedCustomer
      • Verified PurchaserVerified Purchase

      I needed a modem/router combo to replace a Cable One modem and my own LinkSys router. My computers were running slowly and required an extender to cover my 1600 sq.ft. house - not satisfactory! The Geek Squad installed the product I bought and made sure all tablets, phones, tv's, and computers in the house worked well with it. They were very professional.

      I would recommend this to a friend


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