Jabra - Step Wireless Earbud Headphones - Black

I bought the Jabra Step Wireless in November. After using for 3 months here is my feedback This is not Jabra's fault but I didn't realize until after I bought them that they didn't have a Mic. I mainly bought these for the convenience of wireless headset while working out. I own several bluetooth devices for use with my phone and work phone. So, to me it was not a big deal and they met my primary use case but you may want to consider similarly priced devices that also have a mic. I choose Jabra because of my very positive experience with their business @ work products. Needless to say, I did not have the same experience this Jabra product. First off ergonomically they are not bad, comfortable for 1 hour work outs. Never wore them longer than that. The buds did stay in my ears on almost all workout occasions. Only when I had a really good sweat going did I have to adjust them 1 or 2 times. The strap around your neck and the larger ear device takes a bit of getting used but not a negative for me. For the most part comfortable and with limited readjustments during intense work out. I felt the quality of the experience was good for listening to music. I listen to a vast range of music genres with varying beat tempos, base, etc while i work out depending on my mood or what exercise types I'm doing. As far as bluetooth user experience I didn't have the greatest experience. Issues with connecting, disconnecting, shutting on off multiple times to connect, feedback, distortion, static etc. But to give this product the fairest review I have had other connection issues with bluetooth devices and my Lumia 735 in the past. Could it be the Lumia 735, maybe. But i also have other bluetooth devices that have zero issues working properly with my Lumia. The biggest disappointment though was they only lasted 3 months. They no longer work, battery does not hold a charge. Even plugged in they don't work, but that kind of defeats the purpose of a bluetooth headset, lol. I have opened up a ticket with Jabra and will update this review with my CX and my experience with replacement pair as they still are under warranty. Without them failing I would probably have given them 3 to 3 1/2 stars.

These headphones are awful. I'm on my third set now due to warranty replacements, and this one is having the same issues as the last. -The first set I bought just flat out stopped turning on after about three months, even after sitting on the charger for a full day. -The second set (first warranty replacement) worked fine for about a month, and then started randomly turning off after 15-20 minutes of use, even though they were fully charged and the battery icon on my phone showed them as fully charged. They wouldn't turn back on until put back on a charger. I could run for between 15-25 minutes, and they just chimed and said "goodbye" and turned off. -The third set (second warranty replacement) did the same thing the first time I used it, today. So I guess I'll get to go through this process again, since Jabra wouldn't offer a refund or an upgrade to a different product. Sound quality actually isn't terrible, but if every set I get is going to break, what's the point? Design-wise, they're not good. The ear clips are useless. My solution was to reverse the ears (wear left in right and vice versa) and wear them upside down, which helps because the cable feeds downward. The cable is way too long, which sticks and pulls them out of my ears constantly while running/working out. My solution for that was to wrap them around my neck, which is uncomfortable and still results in them getting pulled out if I have to, I dunno, turn my head. Stay away from this product period because they obviously have quality control issues. If you insist on buying, don't plan on wearing them to the gym. On the plus side, the warranty replacement process has been relatively hassle-free - they have literally just said, OK, we'll send you a new one. To me, that just means they've had to do it enough times, and they know their product is junk. Definitely will not buy anything Jabra branded again.

I bought these wireless headphones for wire free working out, bike riding, and studying. I did not want to be attached to my phone. I have an iPhone 6S. The first time I tried to connect the Bluetooth, it did not want to connect. I was about to return it when all of a sudden, it connected. While it does work, the connection is very fleeting. I will have my phone in my drawstring bag behind me while riding bike and the connection goes in and out. Same thing if I get a phone call. The person on the other side is always complaining that they can't hear me and that the connection is bad. It should not happen when the phone is less than 2 feet away from me. So basically, it does what it is supposed to do as long as the Bluetooth connection is not very far and you are not moving around too much. But I guess that is why this pair was cheaper than other models. I still use it, when working out. But that's pretty much it. The earbuds fit fine. My ears get itchy after having them in for such a long time. It has 3 different sized buds to accommodate different ear sizes. Conclusion: Get them if you're in a pinch, but if you can afford it, get yourself a better pair.

I should have looked into reviews before making a purchase; I should have devoted more time to research. However, I bought this right from the shelf, based on what I found in the store. And I'm mad at myself for doing so. I was perusing all of the wireless earbuds, trying to decide which to get. I had no interest in dropping $200 on a brand solely for their name (cough* beats *cough), but I didn't want bargain-basement priced cheap ones, either. So I spent a good deal of time looking over the different brands and their features, and I felt that Jabra deserved a shot: the name had been around for a long time and was well-known for wireless ear-pieces. Their price-point was in the middle range of all the others, so it seemed a good buy. But, unfortunately, it wasn't. The sounds quality was very poor, and would definitely not be ideal for music-philes. Perhaps more importantly, they hurt! The design of the earbuds were boxy, which actually hurt my ears. They also didn't stay in well at all, despite trying the different-sized pieces included with it. These were not good earbuds at all. I rarely return items...but these went back to the store.

I purchased these to work out with. The first pare I owned, I had to return. I used them a week and they simply stopped working at the end of a half hour workout. I thought the batteries died, but after recharging the earphone, I couldn't turn them on agin. Best Buy replaced them with no problem. Pairing the device to my iPhone 6 was easy (I'm 49). The earphones appear kinda bulky and you wonder if they'll stay in your ears. They do. I sweat a lot and they stay put. The control button seems cheap. Hard to feel where volume control and the function buttons are while they're in you ears. Sound quality is good. They're not Bose, but I like them. Low end and highs are acceptable. I have yet to run the batteries down in my 90 minute workouts. Range of the blue tooth is good, too. I leave my phone with my belongings at Snap Fitness and the signal is strong enough to cover the whole facility. I rated this product a 3 because I did have to return my first pair. Otherwise my rating would have been a 4. I was very surprised at how they sound.

DO NOT BUY! Not worth the price. Bluetooth for iPhone sounds like you're talking from a tin can. Worthless for that. Used for jogging with my iPod. Just stopped working for no reason half way through a jog less than two months after purchase. Completely worthless. Even when working if the antenna is not completely in line with your mobile device at all times, the sound cuts out. Can only use with you mobile device in a pocket or arm band in direct line with the antenna. Additionally the on / off button is poorly placed and designed. You can't tell which button you are feeling unless you are looking at the controls which you can't do while jogging. But since it doesn't even work after less than two months, don't waste your time, money or effort on this product. Best Buy should discontinue selling until Jabra makes substantial improvement to the capability, function, and durability of their products. Will never buy again and would never recommend after this experience.

I've had a few different wireless headphones in the past, so I was a little skeptical when seeing prices for wireless headphones in the $100 range. I got a new phone, which does not have a headphone jack, so I was in the market for something I did not want to spend an arm and a leg on. I saw this product, something on sale $46.99. I thought to myself, "Under $50? Let's see the reviews on it." When I saw that over a thousand reviews were left on it, I knew I was in for something good. I immediately went to Best Buy from work to grab a pair off the shelf, drove back to work, and paired them with my phone. Pairing is super easy, and the medium sized plugs on the set were a perfect air-tight seal for my ear canals. I played some music and was immediately moved to write a perfect review. The bass is phenomenal, and the product delivers a noise-cancelling like performance. Crisp sound, thumping bass, and quiet surroundings. Couldn't ask for a better product. Outstanding job, Jabra!

I got these headphones for a gift in February or I would have returned them because they are very bulky. First the cord to charge the headphones broke so I had to replace that. Then the headphones just completely gave out, no lights turned on when connected to the charging cord. Took it to Best Buy to return and they informed me That I would have to contact Jabras customer service. So I called them, the lady was hard to understand and not very helpful at all! She told me that I would have to file a claim and I could receive a new pair of headphones, I told her after 3 months and they are broken I would rather return them as I DO NOT want another pair of these headphones! She said if I wanted to return them I would have to take them back to Best Buy, second time there and they informed me they could do nothing about it. These headphones are only 3 months old and everything has broken on me. The volume is horrible and not loud enough. I will never buy another Jabra product ever again!! Completely ridiculous!