KitchenAid - 24" Built-In Dishwasher - Black stainless steel

I don't write reviews, in this case I felt compelled to do so. I needed a new dishwasher, I did my homework and settled on this unit because others or similar cost and quality such a Bosch wouldn't fit the space without significantly limiting the units capacity. First the good: The unit began working great for maybe 2 weeks to a month. Now for the bad: Installation through Best Buy. This was subbed out. The company had to come out twice to install it properly. The first guy didn't know what he was doing and when you'd close the door there was a distinct sound of metal on metal. Washer: Worked great for maybe 2 weeks in terms on cleanliness but the unit has something called prodry that you pay extra for which is supposed to make the dishes bone dry. This has never worked. Then the cleanliness of the dishes began to decline after a month. Initially it was a few items, then everything on the second rack. There is a 3rd rack but dont bother, nothing gets clean on this. Eventually even mildly soiled silverware would come out as though it hasn't been washed Finally, I rana cycle of dished and when I came home later that day there was a burning smell from the unit itself and the main floor of my house smelled awful. It was an electrical burn smell of either a motor burning out or a short. Best Buy: I called Best Buy to see what they'd do and their return policy on major appliances is 14 days. Completely useless. Referred to manufacturer KitchenAid/Whirlpool: First, if you have to call them then pack a lunch..I spean over 30 minute on hold and explained what had happened and got "disconnected." Called back, another 30 minute hold, retold me story and was transferred to their safety department who finally agreed this shouldn't have happened and scheduled a repair/replacement call but this was a 10 day wait before they could get anyone of because they work with 1 service company which is based out of Baltimore so they only have 1 repair guy in the area every week. My appointment was scheduled through Kitchen AId for 8-12. % days later the repair company called me and said it'd from 12-3. More rescheduling of my work. Finally, they called me 90 minutes before they were scheduled to show up to let me know that their repair guy had called out and they'd need to reschedule to another day. All around awful at every level. a 1200 dishwasher shouldn't break inside 3 months. Best Buy return policy is a joke,. Kitchen Aid customer service is the worst and the fact they use 1 repair company in a major metropolitan area is insane. Don't buy this unit and don't expect Best Buy to stand behind what they sell or do anything after 14 days from sale.

Our new home came with a builder grade dishwasher with a stainless steel front, but everything else about it was poorly made. It was loud and within months, things just started breaking off inside. When the hinges broke and the door just flopped down, it was time to dispose of it. We've owned Kitchen Aid dishwashers before and we were always happy with them. After reading how this is the 2nd quietest in the world (only Miehle for $2500 is quieter) and after seeing how well designed this was, it was a no-brainer to get this unit. We've now had it a couple weeks, and we couldn't be happier. It isn't just quiet. It's almost inaudible when running. The shelves are adjustable in height and they slide so smoothly on their tracks. The third level rack is perfect for flat items, like lids and spatulas leaving more space for other things. But really, it's all about cleaning your dishes and to that end, this dishwasher does a fantastic job. The led on the door, glows blue when the dishwasher is washing, red when it's drying and white when it's finished. The stainless finish on the front door seems completely impervious to finger prints! Nice. I'd also like to give a shout out to the delivery and setup person. I've never had anyone install an appliance with such great care and consideration. He even cleaned the space before he installed the new machine and he took the time to walk us through how to use the machine. This is simply a terrific appliance and I highly highly recommend it.

This machine is everything that is promised! My old machine had a terribly clunky bottom rack, silverware holders that always fell off the holder, wheels that popped off easily and then the dry cycle stopped working! After lots of reviewing dishwashers, it seemed KitchenAid kept being at the top of the list along with Bosch. When comparing the mechanisms between the 2 side-by-side, I really thought there was no comparison! The KitchenAid racks were so much smoother and with 4 spray arms, they get everything clean. It also has all the options I need as a new mom: Bottle spraying jets on the top rack, adjustable top rack, 3rd rack for utensils so I don't have to take 1/2 my top rack for spatulas! It even has the sanitize option that I love. When the installer Miguel was at my home, he did a tutorial on the machine so I knew how to operate it easily and when he had started it and told me it was running, I literally could not hear anything! I thought he had goofed up, but alas, when he opened the door, water was pouring down! Every cycle since has been all but muted, with me only knowing it is running by the lights in the front. It is such a huge upgrade from my Samsung dishwasher that it seems like a completely different decade of invention. I highly recommend this machine. My first 3 loads I did a test and didn't even rinse the plates off, leaving all sauces, etc. It is myself, my husband and a 3 month old, so I only run the dishwasher once or twice a week. After the dishes sat in there and the sauces hardened, all my dishes still came out perfectly clean without any spots even. We were going to get one generation down on this machine and glad they didn't have it! There was free install anyways on KitchenAid machines, so I was able to get a $150 more expensive model for the same price I would've had something else installed for. I couldn't be more impressed with my new dishwasher. You have got to try this!!

We had a 3-year old Bosch that was recalled; we were told STOP using it until the part comes in. This was the week before Thanksgiving. Stop using a dishwasher, are you kidding? We went to Best Buy and they came through with some "help" to get us out of Bosch and into the BEST dishwasher we've ever had -- the KitchenAid 39db quiet model here. The Bosch was 44db and that was pretty quiet, but this thing is virtually SILENT. Now, that's the bonus or icing on the cake. The "cake" is the KitchenAid improves upon the cleaning of the Bosch -- which was also (we thought) very good. The KitchenAid takes dishwashing to the next level. Zero issues in about 3-weeks (including Thanksgiving) of use (insofar as the cleaning is concerned). If I am pressed to find ONE thing I'd improve, it would be to have a countdown (time remaining), instead of a blue, red & white light (blue for washing, red for drying, white for done). Frankly, this "issue" is a nit. The thing has the smoothest rack slides ever and in "pro mode" it figures out how long to run and the dishes are 99.9% totally dry -- much better than the Bosch's 90% dry mode. I don't know if there is any dishwasher that is quieter than 39db (other than one that isn't running) AND cleans better than every other dishwasher we've ever had, but if there is, I couldn't find one. Its also great that it is MADE IN THE USA, and proud of it. I can't speak to the durability of the thing, but Consumer Reports has, over the past few years, moved KitchenAid up and Bosch down. Our issue with how poorly Bosch handled the recall was what prompted us to buy now -- but the new KitchenAid is an eye-opener in every way. From the test reports, it is also more energy efficient, too. 5+ stars for KitchenAid and 5+ stars for Best Buy for helping us out in our "moment of need." Buy THIS one and you'll soon be saying "Is this thing on?"

I have now had my new KitchenAid dishwasher for approximately 1 month, and (so far) I couldn't be happier. This was not initially my first choice as it is at a fairly high price point, but got a great deal on sale combined with a free install promo running at the time. I have not regretted the choice one bit! Dishes come out clean, and much drier than my previous unit due to the combination of heated dry as well as a fan that helps boost the drying power. (I admit that I do pre-rinse, so my assessment is based off of plates/glasses that are not crusted over with food/drink) Now, only bowls or glasses with concave bottoms are wet. I generally just flip them and let them fully air dry once done. A few other high points: Silence....so quiet. It really is quite amazing as you can barely tell it is running at all! Top rack has a simple push button height adjustment. Got tall pots in the bottom and you can raise the top rack higher. Tall glasses up top and you can drop it down lower to give yourself more upper room for tall items such as wine glasses. 3rd rack up top. Honestly, haven't used this feature much, but would be good for after large gatherings and you have lots of silverware to wash. There really isn't much height, so you're not going to be able to get much in the rack effectively. Interior space is laid out well, so you can fit lots inside. Lots of washing options from the heavy duty pro settings, to the quick wash features. Wash time varies greatly depending on the settings you choose. Definitely lots to love on this unit, and I really hope that this stands the tests of time and gives me many years of dependable usage. Fit and finish is beautiful, and also had a fantastic experience using the Best Buy installers, so no complaints there either. Highly recommend this unit.

We had another Kitchenaid dishwasher that died (pump assembly) after about ten years so we decided to purchase another Kitchenaid instead of going the repair route. My wife is super happy about this new dishwasher! It is amazingly quiet - literally cannot hear it running and if it did not have the blue light (washing/running), red light (drying), and white light (done) you cannot tell it is working! Best part is, it gets the job done. So, here are the pros/cons as she sees it (that's the only thing that's important, haha). Pros: super quiet, cleans efficiently and completely (no stuck on particles, etc.), dries fully when using the extra fan option, adjustable shelves are easy to manipulate, lots of room for a day full of dishes, ProWash cleans well, ProDry ensures all dishes come out dry and do not need additional time to wipe them. Cons: top shelf is pretty shallow and can only hold flat or nearly flat items and limits the size of glasses that can be placed on the top shelf (not sure it is worth giving up the extra rack space for this third rack), only one stemware holder (our old dishwasher had one on each side), no ProScrub cycle for super hard cleaning tasks, ProWash works great but seems to take a very long time to complete the cycle (3-4 hours is typical based on our experience), the latch that closes the unit seems to not be closed (it is almost too easy to close and my wife at times does not think it is closed and keeps pushing to hear a "click" or something to signal a secure closure). Aside from the minor issues, the unit works great and we are pleased with the purchase and would highly recommend it.

First of all, I actually returned this product. I purchased it for my parents while staying with them temporarily and they preferred a Bosch. But I have used both a Bosch 800 and this dishwasher. I would say they both have their pros and cons. Pros of Kitchenaod: it’s beautiful, extraordinarily quiet, and cleans amazingly. I have never before left my dishes dirty before putting them in the dishwasher but I left my Thanksgiving dishes totally full of potatoes, stuffing, cranberry sauce, and other scraps. They came out sparkling. Even the silverware was perfectly clean. Amazing, really. Cons: the third rack is really tiny and flimsy. I like to put silverware up there, but you can’t fit more than a few spatulas up there. Maybe there is a way to adjust it so it would hold taller items. Not sure. But it wasn’t nearly as nice as the Bosch third rack. Also the prongs on the first and second racks are spaced pretty far apart. The Bosch racks are set up better. Overall, this cleans better than the Bosch 800 and has nice features like letting you know which stage your cycle is on and the bottle washers are an added plus. But the Bosch has a better interior layout. , however, would choose this dishwasher for my home.

We replaced our Samsung after years of dissatisfaction and upgraded to this model. Wow, what an upgrade. Our Samsung was not cheap by any means. I paid the same $$$ for it as this unit, but the quality is night and day different. I respect those who have said the racks are subpar or complicated, but I haven't seen better racks in any dishwasher. No sloppiness to what's loaded, you can load dishes backwards or forwards, so not limited to one direction only like mist. Cups stand securely and stuff doesn't get knocked around! There have been complaints of the distance between bottom and middle rack being inefficient! Ummm...the middle rack moves up and down, so not sure what the issue may be. At it's lowest position, the middle rack barely clears a standard sized dinner plate. Seems pretty efficient to me! My wife loves the racks, so that's a home run as far as I'm concerned. We did remove the utensil organizers. Those are a bit much. The unit has been quiet and super efficient to use, so no complaints whatsoever. Dishes come out far cleaner than our previous Samsung, so loving that part too. If it stands the test of time, then it'll be the best dishwasher I've ever owned in 35 years. Check back with in 35 years! LOL!!