KitchenAid - 24" Tall Tub Built-In Dishwasher - Black

I'm not one to write bad reviews, but I have never had such a bad experience with a company. We love our Kitchen Aid mixer, blender, and food processor, and when Consumer Reports recommended this dishwasher, we decided to spend a little extra and get it. It has never worked perfectly, but after the first month it started leaking. We have now had five repair visits for a dishwasher we have had for less than 3 months. Think about having to take off work every week and wait for a repair guy. We have another repair scheduled for this week. I keep asking if this is not normal for your products why not replace this lemon. I am told it is a one year service warranty, and they will keep sending repair people until it is deemed totally inoperable. Can you imagine constantly having to put down rags to catch the spurts of water coming out of your dishwasher, only to be told that there is no end in sight and it is up to them to decide when they sold you a lemon. I am hoping that Best Buy steps in and helps us get a replacement but I still haven't heard back from them. Hopefully they do and I will make sure never to buy a kitchen aid major appliance again. I hope my story will help you not make the same mistake as me.

It’s quiet and gets the dishes clean. It’s also fussy to load and use, makes poor use of lower rack space, and uses more energy than the 25 year old KitchenAid that it replaced. I don’t recommend it. I deliberately left food residue on dishes and silverware and let it sit for days. Everything was cleaned spotlessly using the recommended PowerWash cycle, and almost totally dried on the heat plus fan cycle except for the bottoms of some cups. The silverware basket’s slotted cover is fussy to load and unload, with our utensils only fitting in about half of the various-sized slots. We’ve removed the cover. The basket only fits on the side, so the door has to be opened fully to put silverware in most sections of the basket. I wish I could move it to the front and put two rows of plates all the way across behind it. The recommended three rows of plates illustrated in the manual only works if the plates are less than 7” across. 12 place settings - my foot. The touch buttons on top of the door are another fussy irritant. It’s hard to close the door without touching one or more of them. Our unit is mounted under a counter with a couple of inches overhang, enough to block the time display when the door is closed. Our old dishwasher used 0.58 kWh per load, with air dry. Although this one is rated EnergyStar, it uses 0.69 kWh just for the wash cycle. The recommended heat dry puts it up to about 1 kWh. A big drawback is the lack of a fan-only dry, which would be more efficient than the power-hungry heat dry. If neither of the heat dry options is selected, it leaves the dishes to try to dry inside the sealed cabinet. That said, they got fairly dry once the cabinet was opened, except for the bottoms of cups and mugs which hold some water. Another irritant: According to the instructions, we’re expected to run the water until hot before starting a cycle on this supposedly “automatic” dishwasher. I wonder if this is to save it from being dinged on EnergyStar’s rating for wasting water or heating power. KitchenAid says it will heat the water somewhat, but my watt meter showed no difference in early cycle heating between a hot and a cold water supply. So you’ve got to either go through a manual step and waste water, or start the wash with cold water. Again, it doesn’t seem to hurt the cleaning power, so my recommendation is to forget this instruction.

This dishwasher is awesome! I have loaded it with some of the dirtiest dishes one can imagine and never have to touch them up. Love the 3rd rack to get all those odd cooking utensils out of the way. My last dishwasher was a 13 yr old Bosch and I absolutely hated it. It never cleaned worth a darn and was always having a break down.This Kitchen Aid is well worth the money. It's a solid appliance and the racks have an awesome glider system. It's super quiet, you can't even tell that it is running. Just takes some getting use to the longer cycles/

We've only had it installed for a week but it seems fine so far. Cleans great. Dries fine if you follow directions in the manual and use rinse agent plus heat dry and pro dry if needed. Racks roll very solidly. Lots of places to put dishes and utensils. Still have the issue when top rack is in lowest position you can't put in regular plates on bottom rack.

This dishwasher was purchased after doing a fair bit of research, reading reviews, etc. The silverware was almost never fully clean when the cycle was done, even on the highest setting. The other issue was the third rack. I did not realize what a complete waste it was until I tried to put items in. Literally nothing but completely flat items fit (like a Tupperware lid or a flat bread knife). Given those two issues, I ended up returning it to Best Buy and just got the Bosch 800 Series with the MyWay third rack installed yesterday. Only ran that once so I don't want to praise it too much yet. But, I can say for sure that the third rack on the Bosch is so much more useful than the KitchenAid. It fit every conceivable item I could find! I want to let everyone know how great Best Buy was with the return. I anticipated being given a hard time but my experience was just the opposite. It helped that I didn't wait too long (10 days). The process was simple, the sales associate just refunded the entire order and started over with a new order. The KitchenAid was uninstalled and the Bosch was installed two days later. What a relief to not have to live with something that really wasn't working out, especially such an expensive item! Thank you, Best Buy!

We love this new Dishwasher. It is sooo quiet that standing next to it you cannot even hear it. It cleans the dishes well. The top rack for silverware is okay. But other 2 racks are great. However, it is so sealed - that after using you should definitely keep door ajar - so you don't have moisture left in the tub.

Much more quiet than our old dishwasher. Especially like the third rack for long cooking utensils, adjustable shelves, and heated dry cycle.

Relied on Consumer Reports 2017 rating it the best dishwasher over $1000.