KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Stainless steel

My wife begged for this fridge and mainly for a few reasons, 0) it was more beautiful than the Rock, 1) it had the daylight LED lights on the interior, 2) it had really cool looking sliding drawers on the inside, and 3) it had two extra middle slide out drawers that our kids each claimed as their own (because kids are selfish like that). However, I'm a bit more critical of it. First of all, the fridge had to sacrifice space in the "main cabin", if you will, and you can get a jug of milk and a 2 liter of soda in there but that is about it when it comes to large items. I will admit it is a beautiful looking fridge but honestly I am not sure of it's usefulness in our practical every days lives. I'm sure my wife would rush to the fridge's defense but I'm seeing down the road into my crystal ball that this model isn't the most practical use of the space. For instance, the two slide out drawers have little use to me unless you have kids like mine who each want their own drawer for their own snacks and random junk (I won't be surprised to find legos and poor frost bitten grasshoppers in there from my son...) then I'm just not so sure what the good of them would be. The freezer pull out drawer seems big at first but after filling it up with a few things I'm seeing a lack of useable space due to the three sliding drawers in the pull out freezer drawer. All those drawers/shelves take up valuable space! Also, the unit that was delivered to me had a full on freak out meltdown (poltergeist style) and the LED panel went haywire like a toddler ghost was sitting there pressing all the buttons making the thing freak out (and freak me out in the process). When it was first delivered the water dispenser was wonky and the water came out of the panel itself and not just the water spigot like a properly engineered water dispenser should. So I think the water dorked up the electronics and later in the night, as I was sleeping, the thing was doing unspeakable evil things. Thank the good Lord my dog woke me up. At first I was mad at the dog for waking me, but when I got up to go yell at the dog I found a frigging river of water streaming from the dispenser!! I yelled for my wife to come see the mayhem at 12:30am in the morning and banged on the panel to make it stop. It took three full adult size towels to soak up all the water from what I am now calling the "great flood". I turned the water off at the wall after that nonsense. I called BestBuy and told them to get that haunted refrigerator out of my new house and send me a new unit (which is scheduled for delivery next week). I will say that BestBuy was very responsive in settling this issue and making things right so in that regard I'm pleased.

The Fridge: We were so excited for this fridge to be delivered. It is simply a beautiful piece of equipment looking at the store model. The fridge we received however was a picture of horribly quality assurance procedures and sub-standard materials being used. Definitely disappointed in the craftsmanship of this pricey fridge. 1. The doors of the fridge look like they were filled with too much insulation and never finished. (Picture attached) There is a gap in spots on the top of each door where you can see that the doors just aren't finished. 2. The middle drawer in freezer is cracked and when it opens and closes makes a horrible screeching sound. 3. There is scratches all over the plastic covers that go over the small area inside the fridge. 4. Random places inside the fridge you can see insulation coming out of the seams 5. Tiny dent on door (This could have happened in delivery however) 6. This fridge is loud! There is a series of hums, rattles, whirls and squeaks. Most that are listed in the manual as "normal and expected". 7. The crushed ice feature is horribly lacking. It is slow and seizes up after a few pieces of ice. You then have to dispense whole ice to correct it and start again for the same thing to happen. The delivery process: I didn't base my rating off of this portion but I felt it worth sharing. 1. A 12 hour window for delivery is horrendous to try to plan around. Our first appointment on Tuesday we weren't notified until 9:40PM on Monday night that someone would be out between 5-7PM on the delivery day. 2. They waited until 4:45PM on our delivery date to tell us they couldn't deliver on that day because it had rained. They said we would be added to the schedule on Wednesday and called with a new time. 3. On Wednesday we found out we were never rescheduled and now had to wait until Friday for someone to come out. 4. On Friday we got a call and was told they would be there between 10-10:30AM with our fridge. 5. At 1:47PM they showed up. They damaged our door jam on both sides. One with the fridge coming in and one side from the delivery person removing the bolt in the door to take it off the hinges. They told of us neither of these damaged areas and we found them right after they left. The resolution: Best Buy cannot deliver a replacement fridge for 3 1/2 weeks now. We had this option or be compensated to take the damaged one. The more we thought about it, the more we realized that the replacement fridge would likely have the same quality issues and will be cancelling our order today and asking for them to come and take this one back. Will start the process again to find a well-made, function filled fridge. One good note was the salesperson who while all of this was out of his control was kind and understanding and really tried to do everything they could to find us a resolution.

I've had this refrigerator 16 months now. Got it at a great price ($2,569). I debated between this and the refrigerators that had the single drawer in the middle (where this has two), and honestly, bought this one because of the black stainless steel and the grey interior. It is gorgeous! It serves my needs well, I like the layout for the most part. I keep the middle drawers filled with drinks and fruit. I live alone, so capacity isn't an issue. I do like that the freezer drawer has some resistance to opening, so my toddler grandson can't open. I really want to say I love it, but for the money, there are quirks that shouldn't be there: 1. The two middle drawers are self-closing, and there's an alarm that goes off if a refrigerator door is left open, BUT, there is no alarm for the freezer drawer, which isn't self-closing. Twice now I've thought it was shut all the way but it wasn't, only to later find a heavy frost on everything inside it. It is a ridiculous design flaw that there's no alarm for the freezer drawer. 2. The ice/water dispenser has a slight delay to the shut-off. I'm talking 1-1.5 seconds. Doesn't sound like much, but every single person that uses it naturally pulls their container away when they're done, only to discover that water or ice continues to fall out for that 1-1.5 seconds and it hits the floor. I've learned to adjust, but again, a design flaw. 3. The left refrigerator door that has the icemaker in it is very heavy. What this means is that, with just the slightest touch, it shuts as if you'd slammed it, causing everything in it to rattle. (Not sure this could be avoided, though, because of the in-the door icemaker, which is something I wanted.) 4. The interior drawers in the refrigerator have "produce preserver" housings. These are small, cage-like boxes that hold a packet that, I'm guessing from the name, is supposed to help preserve produce. The cages adhere to the insides of the drawers with suction cups. I found these to be useless. After a while, the cups no longer held so the preserver units were just loose in the drawers. I threw both away. 5. The water filter compartment holds water. So when you lower the door to reach the filter, that water dribbles out onto the shelf below. Again, something I've learned to anticipate, but frustrating. 6. The push buttons on the ice/water dispenser are finicky. It's hard to tell exactly how you're supposed to push - under the words? on the words? push? tap? After almost a year and a half, it's still hit and miss with me. Word of advice - if you notice the water is dispensing slower than usual, it's because the filter is clogged. These things aren't cheap (I think I pay about $50 each on Amazon), and the first two lasted about 6 months each, but the last one became clogged after only 3 months. I've removed it for now because the dispenser was so irritatingly slow and I'm not willing to shell out the money again. However, with no dispenser, the water gushes...so be prepared. With the exception of the filter, I think these other issues are all design-related, which is why I wouldn't buy again. It's not like I got it home and didn't like the layout or size or looks, which is a matter of personal taste. These issues shouldn't exist in an appliance of this price range. At this price, I should either really love it or really hate it, not be frustrated with things that could've been addressed in manufacturing. Makes me wonder how happy I would've been with the other models I looked at.

We bought this fridge during the July 4th sale as part of whole KitchenAid set, convection oven/range, convection microwave, dishwasher and refrigerator. All of the pieces are stunning and I highly recommend them all. The only piece I'm slightly disappointed with is the fridge. The stainless steel finish, commercial grade handles, bottom freezer, French door refrigerator and two external fridge drawers are all fantastic. Opening up the fridge you will find individual led lights mounted around the interior of the fridge providing light to every corner of refrigerator. Two shelves have under-shelf led lighting for added illumination making opening the doors an awesome experience. One shelf is a tuck-under shelf where half of the shelf can be slid under the other half making room for taller items. There are so many shelves and drawers any person can have there inner neat-freak satisfied. And that in of itself is its drawback. It is a 25.8 cubic feet fridge which is plenty of space for anyone but when you add in numerous shelves and drawers, all of that hardware starts to take up space that could be occupied by food. Shelf space on the door is limited for two reasons: 1. Because of the two external drawers, the doors are shorter than the standard French door design refrigerator of the same size; 2. The ice maker bin is extremely large and takes up the majority of the left door leaving one small shelf at the bottom underneath it. All of this can be overcome by wisely and creatively placing your items in the refrigerator and making good use out of the two external drawers. Another issue I have is that the ice bin has trouble dispensing ice when there is a small amount of ice in the bin. Most ice makers have the dispensing mechanism horizontal with a sloped bottom so gravity pulls the ice down. This fridge has the mechanism vertical so that the bottom is flat. When the ice is low, the mechanism arm cannot reach the remaining ice and because the bottom is flat, the ice just sits there. This is a mild annoyance caused by design. The compressor, which does keep everything very well controlled, is louder than a typical compressor. I've not opened the fridge to see how the compressor design is different but it is louder than any fridge I have owned before. That being said it is not loud but it is loud enough that you notice it. Review. Aesthetic appeal - 5 stars Organization - 5 stars Storage space - 4.5 stars Efficiency in function - 4 stars Ambient noise - 3.5 stars Overall - 4 stars I am happy with this product but parts of it are over-engineered and others seem to need improvement.

Lots of folks have already provided really nice, thorough reviews of this fridge. It is a good fridge, but I wish we had fewer complaints about it based on the cost. Most are minor, but at this price point, any complaint seems amplified. Number 1 is the very poor ice output. We have to keep it on max ice constantly and my husband is the only person in the house who uses the ice. This is disappointing and frustrates him constantly. He complains he is now on "ice rations". Also, the little tray in the water dispenser area fits very poorly and falls out constantly. There is no actual latch or other mechanism to keep it in place. My husband ended up putting some velcro strips down to hold it in place. The chrome handles are an odd design element for a black stainless fridge. This was a consideration for us in the purchase process and ultimately, we decided to just remedy this ourselves. We took the handles (which are not assembled onto the fridge at delivery) to a local certified cerakote applicator. They now look amazing and are no longer an inconsistent element against the black stainless. It is now sleek and beautiful; how it should have looked to begin with! See attached pics. We went from a side-by-side fridge to this French door design. We really like it overall but were surprised by the persistent challenge of storing taller items, which is not a factor with a side-by-side design. There is such limited space for taller things! We ended up entirely removing one of the shelves, something other reviewers have noted as well. This helped us achieve a more usable layout. The fit and finish of the fridge are excellent. The black stainless is beautiful and the gray interior is quite nice. We really like the soft-close doors and the 3 drawer freezer section is excellent - very easy to keep organized. It is easy to clean. On balance, we like most things about this fridge. The ice maker is the only major drawback.

Dazzling platinum interior with great lighting! Bought this beautiful refrigerator in November just before Thanksgiving and have loved the depth of shelves as well as width of shelving compared to our old side by side refrigerator. I only gave 4 stars in my rating on the KitchenAid website, but now that I’ve used the refrigerator a little longer, I’m bumping my rating up to 5 stars on this website. This refrigerator is very deep and holds more than you would think. We had a fresh turkey, ham, and all the other fixings that were easily stored for our holiday feasting pleasure. The separate drawers for keeping our deli/cheese/butter organized and my veggies fresh (love the filters included w/attachments for different compartments) are absolutely a plus. It's been great to open only the drawers for our dairy products and veggies, rather than the larger compartment - seems to really keep everything fresh longer with enough organizational options to suit different uses over time (adjustable settings on the drawers). I also like the auto-fill feature for measuring out water for our kettle and other cooking needs. Although I had some misgivings about the short space for the door shelves on the right side, the space was adjustable and with the middle shelf now being used as our taller item shelf, it has worked out fine after all. The refrigerator meets our needs with such an elegant visual appeal! My only negative view involves one small design issue: the opening "button" for the ice maker is very hard to actually open and a bit inferior compared to all other components. However, perhaps I just need to get use to using it. Overall, this is a small thing compared to how much we love our new frig!

We had this refrigerator delivered to our home in late January and it's been a nightmare. Last straw that drove this review was I had to shut off the water source this morning because I woke to find a huge puddle of water from the ice/water dispenser leaking. Great timing...today is 4th of July in San Antonio! Thanks Pacific Sales/Kitchen Aid! The parade of problems began at first week of delivery. The freezer was frosting all food badly. We called and were told it might be because it was new and would clear up. After it didn't, we finally got a technician out to repair and the door had been put on wrong with a gap. Okay, fixed....or we though. Moving forward, we noticed the ice machine would not work properly and was constantly clogging up with ice. I have to remove the ice bin and take a huge chunk of ice that develops weekly. The water drips constantly from the door, which we'd try controlling with a small towel between tech visits. Now, we are waiting on a new door, because the ice maker and water dispenser barely works... it was working at about 20% of the capacity I'd expect, but we were dealing with it limping along for now, and this piece of junk is now leaking worse. We've had Pacific Sales/Kitchen Aid service out to the house 5 times! Got to take time off work to spend half a day with a technician, only for another issue to arise. This is a huge frustration. We are stuck with a very expensive LEMON, but since we are beyond the 15 day delivery, Best Buy/Pac Sales only offers another warranty visit but will not replace the thing. We had originally bought a Samsung during a Black Friday event for our new home, but shortly before delivery, we changed our mind as this was supposed to be a great refrigerator...DUMB MOVE on my part!!! This is the LAST THING I will EVER purchase from Best Buy! I am SO FINISHED with these people. This refrigerator has cost me a LOT. Got the thing on sale, but bought an extended warranty and had to use approximately 25 hours of annual leave or time off without pay to be home to deal this these problems that STILL ARE NOT RESOLVED!

We've now had this refrigerator for over a year, and have mixed feelings about it. Pros: The two drawers, ice and water in door, French Doors and Freezer drawer make it energy efficient since you don't have to open the entire fridge to access contents, The interior shelving is flexible allowing various adjustments. and the variety of compartments are handy if you like to compartmentalize different types of foods. Cons: There are two slight defects with this unit. The first is that the hinged door seal bar between the French doors doesn't fully retract, so when opening and closing the left door it smacks into the right door and you have to manually reach and retract it so that the door will close. The spring in this component appears to be too weak, and eventually we'll probably need to replace it. The second problem is with the door switches for the open-door alarm. if the door isn't completely and snugly closed, the switch doesn't engage and the alarm sounds after a couple of minutes. even though the door is closed and seals engaged. This switch is also the same one that controls the interior lights, so if it doesn't completely engage the lights stay on. I know what you're thinking- how can he know if the lights are still on with the doors closed? You can see if they are by opening the drawer compartment below the door These issues are obvious design oversights and the unit should be recalled or a fix offered. The other drawbacks that we've experienced are the the ice maker takes too long to make ice, and if you have dinner guests, a party or if you have a big family plan on making trips to the grocery to buy extra ice. The ice maker might be able to keep up if the ice bin was bigger, which is another drawback. For the capacity of the refrigerator the ice bin is small. It would also be beneficial if the door storage trays had more adjustment levels there are only a couple of usable levels for each tray, and the lower freezer would be better if the two lower bins could be combined into one. My complaints about the adjustments could easily be said about many newer style refrigerators as designers seem to be fond of compartmentalization to the detriment of allowing for larger spaces that often come in handy, say for a frozen turkey or such. Overall we like this refrigerator and it's aesthetics and function, but the designers still have some work to do. .