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LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel

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LG 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water: This counter-depth refrigerator gives your kitchen a streamlined look without sacrificing storage space. Innovative organizational features let you store more groceries while still being able to find what you're looking for.

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$3,059.99
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    Color:
    Stainless steel
    • Black stainless steel
    • Stainless steel

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    Key Specs

    • Product Height
      70.25 inches
    • Product Width
      35.75 inches
    • Height To Top Of Refrigerator (Without Hinges)
      68.875 inches
    • Height To Top Of Door Hinge
      70.25 inches
    • Depth Without Handle
      28.375 inches
    • Depth With Handle
      30.875 inches
    • Total Capacity
      22.7 cubic feet
    • Refrigerator Style
      French Door
    • Ice Maker
      Yes
    • Lighting Type
      LED
    • Color Finish
      Stainless steel
    • App Compatible
      No
    30.875"
    LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel - Front_Standard
    35.75"
    (Doors closed)
    70.25"
    Frequently bought together
    Subtotal:

    Overview

    What's Included


    • LG 24.0 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
    • Water filter (LT700P), air filter (LT120F)
    • Owner's manual

    Ratings & Reviews


    Overall Customer Rating:
    90% of customers would recommend this product to a friend (414 out of 462)

    Features


    Smart Cooling Plus technology quickly adjusts to internal changes

    The Linear Compressor and Dual Evaporators react swiftly to humidity and temperature levels, maintaining the right conditions for produce and other groceries.

    Humidity-controlled crispers keep food fresh

    2 crispers help keep fruits and vegetables at their best. The temperature-controlled Glide N' Serve drawer helps organize deli meats, cheeses and other small items.

    Organize contents with ease

    5 Spill Protector tempered-glass shelves contain small spills to simplify cleanup and provide ample space for storing groceries. 4 are half-width and can be adjusted to fit tall or oversize items.

    Customize door bin size to use space efficiently

    2 adjustable gallon-size door bins and 4 fixed full-length bins provide lots of options for storing large and small containers.

    Plenty of space to organize frozen meats, treats and meals

    A slide-out upper drawer and divided lower drawer allow easy organization and access to frozen foods.

    Access filtered water and cubed or crushed ice with the push of a button

    Thru-the-door ice and water dispenser removes impurities, so you don't have to buy bottled water to ensure a fresh taste.

    Tall dispenser opening for hassle-free filling of pitchers

    Designed for spill-free pouring into tall glasses and containers.

    Control internal settings from the LED display

    You can also enable the Child Lock setting to prevent unwanted access to water and ice.

    Locate items in any lighting condition

    High-efficiency LED lights emit minimal heat, help conserve energy, and offer a space-saving design.

    Auto pull-out upper freezer drawer for easy access to your favorite treats

    Smart Pull handle ensures smooth opening and closing action.

    Door alarm helps save energy

    Alert sounds when the refrigerator door is accidentally left open for 2 minutes.

    Slim SpacePlus ice system opens up more shelf space

    The icemaker's in-door location allows for an extra shelf inside. Produces up to 4.5 lbs. of ice per day and stores up to 3 lbs.


    Customer rating

    Rating 4.4 out of 5 stars with 462 reviews

    90%
    would recommend to a friend

    Pros

    Cons

    • Rating: 1 out of 5 stars

      At this point I will never buy another LG product.

      Posted
      JMcG

      Before you buy this refrigerator Google this model refrigerator losing all cooling and icing up. I purchased this refrigerator 3 years ago for $2800. Within the first year it had a issue with a block of ice forming behind the lower drawer. LG sent a technician who replaced a circuit board and relocated a temperature sensor. He guaranteed the issue would never return and he was right. The refrigerator worked well for two more years until a few weeks ago. I can home to water leaking from the door where the ice maker is located. I cleaned up the water and checked it a little later. The internal temperature was at 58 degrees and rising. I threw most of the contents away and placed what was left in a cooler with ice. I checked the temperature two hours later and it was now at 70 degrees. The compressor was running but was cool to the touch. Compressors should be warm to very warm when running. I called LG customer service and was told the parts were under warranty but I had to pay a $125 diagnostic fee and then around $200-$300 for the labor to replace the entire cooling system. I was given a case number and was told I would be contacted within 3-5 days to setup a repair date. Nobody form LG contacted me. I called again and was told they would resubmit my repair. I had to wait another 3-5 days. Again, nobody from LG contacted me. I called and was told my case would be escalated to their escalation department, and that someone would contact me in 3-5 days. Nobody from LG contacted me. I called LG and asked to speak with someone in the escalation department. The representative was rude and dismissive, told me they have nobody in my area that can repair the “LG Sealed System”, and that I just had to wait until they find someone. I asked to speak with someone else and was told I could not and he wouldn’t transfer me. I asked again and was told that the call was being disconnected. He hung up. I called back and was connected to a much nicer representative, but was told I had to wait another 3-5 days. By now I’ve been without a refrigerator for weeks. I live close to Chicago. I find it hard to believe there is nobody in the Chicagoland area that can repair my refrigerator. My last call was Friday 09/07/2018. I was told yet again to wait 3-5 days. This is more than pathetic customer service. If I have to buy a new refrigerator to replace a three year old $2800 one, LG has lost a customer for life.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Great Refrigerator!

      Posted
      PhilCait08
      • My Best Buy® Elite MemberElite Member

      I read tons of reviews of various refrigerators before purchasing this one. It came down to this LG model and a similar Samsung model. We went with LG in the end because we were advised by that the LG had less ice maker issues than Samsung. I am so happy with this LG refrigerator. We have had this refrigerator for about a year and a half now. We have had no issues with the ice maker. I love how it is in the door and doesn't take up any fridge space (it takes up valuable fridge space in the Samsung models). It makes plenty of ice. Granted, it is just me and my husband, but we have had no ice shortages when we've had company over either. If you need more ice for a party, it has an ice plus feature that is great for making more ice faster, and you can store it in the bin in the freezer as a reserve. The stainless steel is beautiful, but it does smudge/show fingerprints very easily. This goes with any stainless steel though, and is not specific to just LG. If you are worried about smudges/fingerprints, check out the black stainless steel product line that just came out. It's beautiful and smudges a lot less! I was admiring it at the store the other day, and I think we will choose black stainless steel when we replace our oven/stove, microwave, and dishwasher. My complaints: The counter-depth does cause the drawers to be very small. This is my one disappointment. But again, this is with all counter-depth models, not just LG. Any brand I looked at had the same problem. The drawers are still useful though. For the most part, this refrigerator is very quiet. It stayed that way for about a year. Then, it started making a clicking sound. This ended up being a fan issue, which apparently is common to this LG model. Luckily, we had purchased the Geek Squad 5 yr protection plan and had it fixed. The protection plan was very easy to use and hassle free. My husband and I both agree it was well worth the extra $175! Overall, this fridge is great. I am so happy with it. Would definitely recommend, even with our fan issue. With all of my research on fridges prior to purchasing, it seems that any fridge breaks easily these days (sadly). The only thing I would do differently: buy it in the black stainless steel ... so pretty and no fingerprints!

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      ABSOLUTELY DISGUSTED

      Posted
      RayC

      I will be short and brief. Bought this unit brand new while doing a complete kitchen remodel in February 2017. Down to the studs, new sheet rock, cabinets, granite countertops, under cabinet lighting. My wife and I figured if we've gone this far, $2,300 for a refrigerator seems like a lot of money but in the grand scheme of the project, it is what it is. The refrigerator is just over two years old at the time of this post. Two phone calls later to LG, a $125.00 prepaid non-refundable service call fee, and over $200.00 in food thrown out and we are waiting to have the entire cooling system REPLACED !!! Unit failed or was failing around the Memorial Day weekend 2018. We placed the call on Tuesday, May 29th, service repair person came on the 30th and was SUPER, INCREDIBLY nice and professional and listened to me gripe. He had the condenser, evaporator, compressor and miscellaneous other parts sent Fed-X to our home within 24 hours for a repair on June 2nd. What I am totally disgusted about is the second call to LG to fight the "agreed" upon warranty fees that will be around $250.00 dollars for labor not covered under the LG maintenance owners manual line item. In addition to the $200.00 in food and the $125.00 non-refundable service call fee, my wife and I are obligated to pay $575.00 over and above the $2,300 we already paid for a 2 year old refrigerator. The second call to LG is what really set me off. The person was rude, didn't want to here or could care less about my complaint. All they could repeat was that I agreed to paying the labor fees prior to work being done. This is completely UNACCEPTABLE !!! I understand the service repair person has to get paid, beyond that, forget it !!! Will NEVER buy another LG product again. ABSOLUTELY DISGUSTED !!!!

      No, I would not recommend this to a friend

      • Brand response

        LGAnswers

        Thank you for your time and purchasing our refrigerator. I want to personally thank you for sharing your important quality and design concerns. Your comments are greatly appreciated and fundamental in improving our quality and design. I am confident our authorized service providers will resolve your issue. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP LG

    • Rating: 5 out of 5 stars

      Perfect fridge for our family

      Posted
      GranJan
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      This LG counter depth refrigerator is perfect. There is plenty of room for everything with room to spare. The little bottles of condiments fit neatly on the icemaker door. A gallon of milk and other frequently used items fit on the other door, making them so easy to grab. I like the clear compartments on the doors. I am short so being able to see through those compartments to view the items stored there is important to me. Butter and other dairy cartons fit neatly in the top dairy compartment on the door. The drawers open smoothly and are a convenient size. The freezer drawer is easy to pull open. There are two upper drawers in the freezer. The top one is for our ice cream, treats, and frequently used ingredients. The second one holds all those small packages of things that usually get lost in a freezer. The lower part is deep and has a divider to help keep larger things sorted. Both the freezer and fridge have lights. Bright lights! I love the ice and water dispensers on the door. There is no icemaker in the freezer, however, it does come with a container to store extra ice cubes if you want to make them in advance but we haven’t needed it. The on-the-door icemaker makes more than enough ice for our family. I purchased the stainless steel exterior finish. Wasn’t sure I would like it because the front is not magnetic. The sides, however, are magnetic. It has a slightly curved front which enables it to reflect light from any angle. So my kitchen is even brighter than before. I don’t miss my refrigerator magnets at all, I like the clean bright finish of this new fridge. This fridge is very quiet. It has a faint whirring sound. Occasionally we hear ice cubes dropping into the storage container on the door but that is expected. There is also a small shelf on the right door under the bottom shelf. It’s great for storing little items like extra fast food condiment packets, string cheese, and little snack cups. After comparing many models and brands this refrigerator had all the features I wanted. It is thoughtfully designed.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      The Best Refrigerator you can get for any price

      Posted
      jssferg
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      The quality of the stainless is amazing. The space is laid out so that you can manipulate your groceries can fit easily into various configurations. Cool is the word here... this is a cool ... constantly cool utility. The Knowledge i received from the Sales Person was helpful in helping me decide which Brand and this refrigerator lives and stands up to the HIP and Delivers. Having a Wifi Blue tooth access to monitor the maintanance of this Fridge is also a reason that I am thrilled with its operation. from maintainence to filter changing, to how long a door maybe open on either the fridge itself or the freezer(which has a deep freeze to gentle freeze) and how many times its been open and how to keep things cool and frozen by changing your opening ... leaving the door open habbits... you can get good data to see how well you are conserving energy. I won't ever by another brand. And if you love Ice.. .this model makes more ice that you can go through. I love it. Best Ice Machine in a door of a refrigerator i have ever seen ... EVER! If you pass on this.. you simply are either over paying or missed the best deal of the century when it comes to a refrigerator at this price point.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Beware - early models have defrost issue

      Posted
      oremac
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      We got this fridge as an open box item at a significant discount about 4 months ago. Had it been completely new it would have went back to BestBuy. We have to have a counter depth model as that is all that will fit in our kitchen. These are a whole lot more expensive than full size fridges, so when we saw this one we jumped on it. After about 3 months ice that had slowly been building up on the condenser coils started coming out the vents behind the Glide and Serve drawer. This is not an area that is easily visible, so fortunately we noticed it before the fridge completely stopped working. This issue is probably why the original purchaser returned it. This is a known issue with this model where the defrost cycle does not run long enough, and the fix is a new main computer control board. LG had a local service company replace it at no cost, but we still had to empty out the fridge and all the shelves and drawers so the repairman could remove the ice from the coils. Then we had to wait two weeks for the part to arrive, and the technician to return and replace it in the back of the fridge. It's too bad because otherwise we really love this fridge. It provides so much more space than our old side-by-side. The filtered water tastes great, and the ice-maker, though small, provides sufficient ice for our every day needs. If you are looking to buy this model (choices for french-door counter depth models are very limited), I would suggest first calling LG and giving them the serial number of the unit to see if it has an older computer board that has the defrost issue.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      High on appearance low on performance!

      Posted
      NOTAFANOFLG
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Purchased our refrigerator on March 20 2015. While waiting for the 3rd repairman in the last 10 days, thought now would be a good time to rate the refrigerator. I love the counter depth, stainless steel and overall looks of the refrigerator. If only it worked as good as it looks. Food inside the refrigerator was freezing and there was a build up of ice. After the first repair, we experienced the same problem a few days later. That same day, after the second repair, we were getting errors on the refrigerator and freezer. Customer service was anything but helpful--told us to unplug to clear the errors. Next morning same errors but the refrigerator was NOT cooling. Repairman just left (for the third time) and the fan was not working and again there was a small build up of ice. My experience with LG customer service has not been good. We are convinced we have a LEMON! No complaints on service from Best Buy or repairmen. We should have done more research on LG before buying as further research shows many others have experienced the same from LG, Anxious to see if Best Buy posts this as ratings they have on this are good.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      An Excellent Refrigerator with One Caveat

      Posted
      sungator
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      This refrigerator is essentially the counter-depth equivalent to a full-size LG refrigerator we had at our previous house, and which we liked very much, so when our current 14 year old unit developed problems, we focused on LG products again. We like this unit for the excellent interior lighting, quiet operation (quieter than the previous LG), ice maker placement, flexibility in shelf arrangement, easy-open freezer door, and general good looks. We don't use much ice, so I can't comment on the issues other reviewers have had with ice production. We have had the unit for only a month, and we haven't had any operational issues so far. We'll keep our fingers crossed, since some other reviewers haven't been as fortunate. I would rate the unit five stars except for one thing. This unit replaced a built-in refrigerator, so there was cabinetry on both sides of the refrigerator space. We didn't want to go to the expense of another built-in, so we bought the counter depth unit, thinking that it would amount to just about the same thing. But when the unit was in place and the front feet extended to lift it off the front rollers, the bottom edge of the unit protruded 1-1/2 inches from the face of the cabinet while the top edge was flush with the face of the cabinet. I was able to rectify this situation by placing a strip of 1/2 inch plywood on the floor at the rear of the unit and using some carpenters' shims to make little ramps for the rear rollers to ascend when the unit was pushed toward the wall, raising the rear of the unit enough to compensate for its natural backward lean. But I shouldn't have had to do this with a $3000+ refrigerator. It would be very simple for LG to include adjustable rear legs to facilitate making the unit exactly vertical to match the edge of the cabinetry, just like is done with built-in refrigerators. It looks fine now, but it can require a little work to get there.

      I would recommend this to a friend






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