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LG - 31.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel

Groceries for days. This mega-capacity LG refrigerator has a flexible storage system and spacious interior to accommodate a houseful of people. The Door-in-Door feature lets you keep beverages and snacks within easy reach, to save time and energy.

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$3,509.99
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    Key Specs

    • Product Height
      70.25 inches
    • Product Width
      35.75 inches
    • Height To Top Of Refrigerator (Without Hinges)
      68.875 inches
    • Height To Top Of Door Hinge
      70.25 inches
    • Depth Without Handle
      34.625 inches
    • Depth With Handle
      37.125 inches
    • Total Capacity
      31.5 cubic feet
    • Refrigerator Style
      French Door
    • Ice Maker
      Yes
    • Lighting Type
      LED
    • Color Finish
      Stainless steel
    • App Compatible
      No
    37.125"
    LG - 31.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel - Front_Standard
    35.75"
    (Doors closed)
    70.25"

    Overview

    What's Included


    • LG 31.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
    • Owner's manual

    Ratings & Reviews


    Overall Customer Rating:
    42% of customers would recommend this product to a friend (10 out of 24)

    Features


    31.5 cu. ft. capacity

    A place for everything. There are 4 SpillProtector™ tempered glass shelves, 2 humidity-controlled crispers, 2 EasyReach™ bins, and Glide N’ Serve® and Glide N’ Access® drawers.

    Door-in-Door®

    Lose less cool air. Open the outer door to access on-the-go items, beverages, condiments, and more. The convenient design puts all your favorite foods right within reach.

    Smart Cooling® Plus

    Control conditions to keep food fresh. Digital sensors work with the linear compressor and dual evaporators to surround every item with cool temperatures and balanced humidity levels.

    Freezer drawer with Smart Pull® handle

    Space for frozen foods. The 3-Tier Organization® system lets you store essentials right on top, and keep bulkier items below.

    SmartDiagnosis™ app

    Troubleshoot problems or just maintain your fridge. The app lets you bypass customer service for instant solutions if something isn’t working right. Download for Android and iOS devices.

    Premium LED lighting

    Keep every inch illuminated. Gentle LED lighting uses less heat and energy. Plus, a door alarm will alert you if the door is left open.

    Slim SpacePlus® Ice System

    Use up to 4.5 lbs. of ice per day. The compact ice maker leaves plenty of room for shelving, door bins, and ample storage in the fridge.

    Tall Ice & Water Dispenser®

    Chill a beverage or fill a pitcher with water and ice straight from the refrigerator door. The LT700P filter provides fresh, clean water for 3 to 6 months.

    Child lock

    Keep kids from exploring the fridge. The child lock prevents young children from accessing foods they shouldn’t eat or making a mess.


    Customer rating

    Rating 2.7 out of 5 stars with 24 reviews

    42%
    would recommend to a friend

    Pros

    Cons

    • Rating: 1 out of 5 stars

      Great until its not.

      Posted
      Itwhatschosen
      • My Best Buy® Elite MemberElite Member

      We have purchased two LG fridges and both of them broke within a year and a half. The first time, our firstborn was still breastfeeding and wife was working full time and trying to bring cooked meals to work and it took about two weeks to find out that the third party technician had deemed it unrepairable because the part couldn't be replaced. We had to purchase a mini fridge and live out of it and couldn't return it because it took so long. This time, my wife is pregnant and we have a one-year-old and three-year-old and it broke a week to a week and a half before Hurricane Irma came through Jacksonville, FL. We are still going through processes to make it either work or get replaced. We have been living out of the same min fridge for about two weeks. Moral of the story, get thirteen mini fridges that aren't LG and save the money from purchasing a $3,200 fridge. The fridge was $3,200 and it broke twice within a year to a year and a half. We also had to purchase to protection plans (~$500/each). We spent $1,000 on protection plans because the $3,200 fridges broke and got deemed unrepairable. We are going to have to get another fridge and protection plan. .... We will not be going with LG when we pick out our next fridge.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      I Really, Really Wanted to Love This Fridge

      Posted
      TexasTitan
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      The first few months of having this gorgeous fridge, I was absolutely in LOVE! It was perfect for my family of 5 and having the door-in-door came a lot handier than I ever imagined. I loved the spaciousness, the bright lighting and how easy it was to stay organized and find everything very quickly. HOWEVER, after not even a year of use, I started noticing that my customized settings would all of a sudden change to the factory settings, but was unsure what was causing it. One day as I was opening the fridge, I noticed the power go out for a fraction of a second and happened to look just in time to see the settings go from custom to factory settings as the power flickered off and on again. Voila - found the issue! After three separate visits by Geek Squad techs (and three part changes later!), the tech admitted that there was a known design flaw with the power supply and that even if I kept replacing it, it was very likely it would fail again for good and I would likely lose hundreds in groceries. I was so disappointed to have to return it, but alwas, it was the best solution. I upgraded to the Samsung Chef's collection, RF34H9960S4, which is very similar in layout, yet a lot pricier and prettier. And so far, so good! I am keeping my fingers crossed because I just don't have the time nor energy to deal with more fridge drama.

      No, I would not recommend this to a friend

      • Brand response

        LGAnswers

        Thank you so much for the feedback. We have filed a complaint on your behalf, regarding the power supply, to let our R&D team know your dissatisfaction with our refrigerator. We appreciate you taking the time to let us know what is going on so we can improve. ^CP LG

    • Rating: 2 out of 5 stars

      Thought it was what we needed but....

      Posted
      rogerann

      We are a couple, the sealed in door ice maker does keep the ice tasting fresh, but the icemaker cant keep up with our ice usage. We only eat supper at home and have a soft drink or two after supper. We purchased the largest unit available, I cant imagine that the ice needs of a lager family would be met. The shelves seem like they had a lot of room but I had to take out one top shelf to allow 2 liter bottles and pitchers stand up, again I cant imagine food for a larger family would have enough room either. Both doors have to open to access the large drawer across the bottom of refrigerator. The settings on the outside reset at will. I checked with manufacturer and was told this is normal. I put this review on the LG review page and received an email that told me my review was not appropriate for their website. I guess they just want to hear the good points and are afraid of a honest review.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      LG makes junk refrigerators

      Posted
      Anonymous

      The motherboard that controls every function of this fridge went out within six months. Took two tech visits to show up with the correct part so more of a hassle scheduling two tech visits even though the cost was still covered by warranty. Then after the warranty expired the ice maker gave out. It is an overly complicated design that has a lot of moving parts just waiting to break. When they do break its $135 just for a tech to come diagnose the problem, then order parts they should have on hand, then come back for another service appoinment fee. This is a revenue scam to make more money down the road after they unload their junk product on you. I bought what I thought was a higher end unit, expecting better performance and reliability. The reviews at the time were very high, I suspect those were generated by paid good news reviewers not actual owners. Stay away from junk LG refrigerators!

      No, I would not recommend this to a friend

      • Brand response

        LGAnswers

        We are sorry to see this has been your experience with your refrigerator. We would be happy to look into your case and see what repair options are available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

    • Rating: 1 out of 5 stars

      Deserves 0 stars

      Posted
      Nothappy

      So this was my second LG refrigerator. The first one had issues with the fan freezing up, tripping an error code shutting down the fridge. I should have learned... I bought this 31 cubic ft fridge thinking it was newer and I won't have any problems.... well this one just stopped working too. Only this time no error codes. It just blows hot air in the fridge and freezer.... spoke to a repairman and he assumed it would be the compressor as he gets a ton of calls for that.... quoted me a $1000 to fix. He came out to look at it and it actually wasnt the compressor at all. It was clogged lines and to fix it will be $1800. He said don't even bother fixing it as all the LG fridges are Iasting around 5 to 6 years. STAY AWAY! my grandmother bought this same fridge after she saw mine and she has had a ton of issues too.

      No, I would not recommend this to a friend

      • Brand response

        LGAnswers

        We hate to see you have experienced this issue with your refrigerator. We would be happy to look into the repair options available to you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

    • Rating: 1 out of 5 stars

      DO NOT BUY THIS REFRIGERATOR!!!

      Posted
      Heidi
      • My Best Buy® Elite Plus MemberElite Plus Member

      We purchased this refrigerator in Dec 2015 and have had nothing but problems with it. First the cooling fan was unable to spin because some tubing had to be relocated in the back panel (March 2016), then the ice maker stopped working and had to be repaired (May 2016) . It is still not working correctly. Next we returned from vacation to a refrigerator full of rotten food due to a broken compressor !! The smell still lingers inside the refrigerator and is terrible. All in 6 months!! LG refuses to consider this a lemon and replace it as long as it can be repaired. I would never recommend this model to anyone. Best Buy please stop carrying this model! I wish I would have read reviews prior to purchasing the model.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      bad refrigerator bad customer service,

      Posted
      steve
      • My Best Buy® Elite Plus MemberElite Plus Member

      I bought this in 2014 from Best Buy only to find out by one of the several reparirman who have come out that the fridge was actually a 2012 model..... In just a year here is what has happened...the icemaker malfunctioned and flooded my kitchen, the refrigerator has frozen food in the top section and thawed out and refreezed my food in the freezer section. LG Repair experts have come out and performed major repairs 3 times in my first year. Surprising in spite of their advertised excellent customer satisfaction they have refused to declare it a lemon and exchange it for a good new one. this refrigerator has cost me a damaged new kitchen floor and thousands in spoiled food. Unbelievable!

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Great LG refrigerator that works

      Posted
      Icecube
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      This LG was a warranty replacement of another different model LG that had a defective ice maker that could not be repaired. The old refrigerators ice maker would stack ice up and block the sensor so it would not make any more ice. This models redesigned ice maker works perfect. I recommend the Best Buy extended warranty with the purchase of any refrigerator. Also, there was an initial problem with the right door not closing properly. This was resolved by LG making the back of the refrigerator 1/4" lower than the front and applying a thin layer of silicon grease on the gasket on the hinge side of the door.

      I would recommend this to a friend




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