LG - 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity - White

LG Washer: Wash large loads quickly and thoroughly with 14 cycle options and 5 temperature settings to suit your various laundry needs. Smart ThinQ technology lets you remotely start the washer and monitor the cycle with your smartphone. Plus, you can download special cycles, monitor energy usage and more. The steam function helps achieve a deep clean, while the front-loading design eliminates agitation for gentle washing.

Discover LG's innovative TWIN Wash system and SideKick pedestal washer that let you tackle two loads of laundry at the same time.

Laundry Buying Guide
$1,099.99
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Was $1,259.99
Protection Plan Options
Complete Your Laundry Room
Color:
White
  • Graphite Steel
  • White

Key Specs

  • Product Height
    38.81 inches
  • Product Width
    27 inches
  • Product Depth
    32.81 inches
  • Capacity
    4.5 cubic feet
  • High-Efficiency
    Yes
  • Steam Function
    Yes
  • Vibration Reduction
    Yes
  • Washer Load Type
    Front load
  • Color Finish
    White
  • Google
  • App-Controlled
    Yes
  • Works With
    Google Assistant
32.81"
LG - 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity - White - Front_Standard
27"
(Doors closed)
38.81"
Our experts recommend

Overview

What's Included


  • 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity
  • Fill hose, power cord
  • Hot and cold rubber hoses
  • Owner's manual

Ratings & Reviews


Overall Customer Rating:
90% of customers would recommend this product to a friend (77 out of 86)

Features


Smart ThinQ technology

Use your smartphone as a remote to start the washer and monitor how much time is left in a cycle. Optional push notifications alert you to completed cycles and problems (App download and Internet connection required).

Add new and special cycles

Smart ThinQ technology lets you download new and special cycles as they become available. Cycle Set feature automatically sets cycle settings based on your needs.

Get laundry stats and monitor the washer's energy usage

Laundry Stats feature provides Tub Clean timing and cycle use history, and Energy Monitoring gives you insights about the energy being used for the cycles and settings you are selecting.

Smart Diagnosis

In the event of technical difficulties, Smart Diagnosis technology transmits data by phone to the Customer Information Center to diagnosis the problem.

Smart Grid-ready

Appliances that are Smart Grid-ready can communicate with your local utility company and perform smart energy functions, such as automatically running when electricity rates are lowest.

4.5 cu. ft. D.O.E. capacity

Fits family-size loads for easy washing.

14 cycles

Include permanent press, heavy-duty and delicates to accommodate a wide variety of clothing types.

5 temperature settings

Allow precise adjustments to suit various laundry needs.

Helps detergents dissolve properly

Steam function offers a deep clean for your clothes.

Noise-reduction technology

Allows quiet operation to minimize background noise in your home.

Front-loading design

Offers a thorough clean without agitation.

Stainless steel tub

Provides strength and durability.

Free delivery on appliance orders $399 and up

Installation is included with delivery when you also purchase the required parts. If required parts are not purchased, delivery will not include installation.


Overall customer rating

Rating: 4.4 out of 5 stars with 86 reviews

90%of customers would recommend this to a friend

Pros

Cons

  • Rating: 5 out of 5 stars

    Great Washer - Very Quiet

    Posted
    TTNH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Admittedly, I've had this washer (and the matching dryer) for only a couple of weeks, so everything I'm saying is based upon my first impressions. This was a replacement for an out-of-warranty, 9-year-old Kenmore Elite front loader that had begun to experience electronic issues and failed washes. After evaluating the cost (and time) to have it repaired, I decided that a new washer (with a new warranty and service plan) would be my best choice. I chose the LG WM5000 and matching dryer. One of the selling points for me on this washer was its size. For my needs, the 4.5 cu. ft. capacity is more than adequate. (I've already washed a king-size comforter.) Yet, the machine itself is small enough to fit within my laundry closet (which has a 37" depth.) Note that you can't stack this particular set because the detergent and bleach dispensers are under a sliding door on the top of the unit. However, that isn't a concern for me as my closet is designed for side-by-side installation of the washer and dryer. I also chose not to purchase the optional add-on 'Sidekick' (pedestal) washer since I really don't need the extra capacity, but it's nice to know that I can always add it later if I need to. Best Buy's installation was excellent. They arrived on time and quickly had the new washer/dryer set installed, balanced and tested. Of course I couldn't wait to try my first wash. The first thing I noticed is how quiet it is. My Kenmore front-loader had something called "Quiet-Pak", and I thought that was really quiet. This LG is even quieter, so much so that at one point I walked back into my laundry area just to make sure it was running. This washer also seems to balance the loads really well, and has a much better anti-vibration system than on my previous washer. (My laundry closet is on the second level of my house, so vibration is a concern of mine.) No problems whatsoever though. As for the wash itself, my clothes came out very clean and smelling fresh. So far, I've only used the Normal and "Speed Wash" cycles but haven't yet tried the steam. Just as with my previous washer, there are likely to be cycles and settings that I'll never need to use. Still, the normal cycle completes in about 40 minutes, and the speed cycle completed in less than 30 minutes. Obviously, adding options (such as extra rinses and steam) will add to that time. (It's also nice to be able to turn on the drum light mid-wash to see how things are going.) Regarding the WIFI, as some have noted the phone app wasn't the most straightforward to set up. In my case, I have two different wireless routers in my house, both of which are supposedly compatible with this washer. Yet, for some reason the washer refused to connect to the router I wanted it to, and would only connect to the other one (with the weaker signal.) After figuring out what was going on though, I was able to get the WIFI feature up and running. I'm not really sure how useful it will be in the long run. For now, it's a bit of a novelty to have my cell phone alert me when the wash is done. I can also start the washer remotely and monitor its progress. (Will I ever really need to use that feature ... who knows?) Unfortunately, the one WIFI related feature than might have been the most practical and useful, 'Smart Grid', is one that I can't use. That's because 'Smart Grid' requires support from your utility company, and mine does not support it. The only other thing I'll note about the WIFI is that it seems that iPhone support is either limited or non-existent. (Supposedly iPhone support will eventually be available.) I'm an Android user so it doesn't affect me. However, I've noticed that some reviewers have lowered the rating of the washer, simply because of the (current) lack of iPhone support. I fully agree that if you're an iPhone user and the WIFI feature is really important to you, knowing this information and to sharing it with others is worthwhile. So in that respect, those ratings are fair and reasonable. However, although it works well for me as an Android user, the WIFI feature seems to be more of a novelty than a necessity. When researching the various brands and models, my focus was on whether the machine would adequately meet my needs in terms of washing my clothes. So based on that, and my limited experience with this washer, I give it 5 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super happy with this luxury washer!

    Posted
    MyNewDryer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This front-load washer replaced a 20-year-old front loader by Maytag. The new LG washer is astonishing! The features are endless and can handle just about anything you need to clean. The Turbo Wash is excellent with the sprays of water coming out at an angle from the front. Fun to just turn on the light and watch what the machine is doing. After you load your clothes, add detergent/bleach/etc., select the type of wash you are are doing and press start the machine will automatically lock and move back and forth to "weigh" and "balance" the load. The machine calculates how much water to use, which is so little. This washer is super energy efficient .. one of the main reasons for the purchase. It took a few tries for the guys to get it properly leveled (they need to run a wash cycle and high spin) and not just put a level on the top. Once leveled properly, this machine is super quiet. Absolutely love doing laundry and everything gets so clean. You must use the high-efficiency detergents and especially the cold version if washing with cold water. The machine will let you know when it needs to be cleaned with one of those front-loader tablets. This thing has a brain and I'm surprised it doesn't talk :-) Top of the line in function and design and beautifully engineered. Just love it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    INDYjck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this LG washer after spending a lot of time researching and reading reviews. I only saw a couple with negative reviews. That is until I started to research the problems I experienced the day after my product was installed. This machine overflowed, out of the rear vent and from somewhere under the machine. The leaks were not from the hoses or due to the installation. It flooded enough to damage drywall in the basement below our laundry room. I called Best Buy immediately and they ordered a replacement LG washer which was delivered 3 days after the first washer was originally installed. 3-4 washes later and the second machine overflowed (this time I had put a floor pan under the unit, thankfully). I spent time questioning whether I knew how to do laundry, whether what I had done for 13 years of using a Kenmore Elite front-loader prior to buying this LG had been flawed or something had changed. I questioned my brand of HE detergent. But when 2 machines had the same problem back to back, I wasn't so sure. So I returned the LG washer and dryer, then purchased the Whirlpool set with similar features. After 15 loads of laundry (using detergent the way we always have) the Whirlpool has not leaked or overflowed. The LG has an issue...

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP LG

  • Rating: 5 out of 5 stars

    Great product

    Posted
    1234name
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great front loading washer. We looked at several brands and models before settling on this one. After using it for several months, I've found this to be whisper quiet and doesn't have any problems with uneven loads. Several drawbacks I've found are the app (not specifically related to the washer) and the hose length needs to be longer than the standard size to position the washer/dryer appropriately for my basement. The door isn't interchangeable unlike the dryer so placement could be awkward (pretty much the same problem with other washer/dryer combos). There are plenty of default settings to accommodate lots of laundry types. I've used the steam clean a few times but not sure if it's necessary. I leave the door open after laundry is finished so the drum dries out and doesn't leave a nasty scent. Overall this is a great product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Biggest Piece Of Junk You Can Buy

    Posted
    Xela
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an upgrade to the last 2 washers I've returned within the last 5 months. Beyond the worst of the 3! The lid for the detergent flaps in the rinse and spin cycles, it's so loud. The detergent, prewash, softener and bleach dispensers don't get rinsed out so have fun cleaning those out. This machine is high maintenance and runs like a $200 piece of JUNK! The entire machine vibrates out of control and the drum even hits the sides. The door swings wide open when I leave the door open to air it out where other washers will stay just cracked. The front of the washer sticks out so much it takes up so much space in the laundry room compared to comparable models. Avoid LG at all cost and save yourself the trouble. These will be going back and I will never buy an LG product again! Lesson learned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    So wanted it to work.

    Posted
    JAFTX
    • My Best Buy® MemberMember

    I loved this washing machine when I first got it but after the 2nd or 3rd load, it leaked water all over my floor. BB exchanged the machine for a new one...used it a couple of times and it leaked all over again. BB once again exchanged it for a new one (I kept with LG because the salesman assured me it was the best machine they sold) and after using for a week or so, same thing again. There was water coming out of the vent in the back as well as water coming out of the door. The pedestal filled up and my floor was covered each time. I ended up having to return everything and went with a different brand which has worked fine so far. Disappointed I didn't end up with the one I wanted after doing hours of research.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    overly complicated for no reason and washes poorly

    Posted
    aldkis
    • My Best Buy® MemberMember

    Machine is overly complicated for no good reason. There are are numerous preset cycles but you can only adjust certain features on certain cycles. You have to consult the handbook to find out if you can adjust temp, spin speed etc any cycle. There is no spin only cycle. The machine often has an error and will stop mid cycle but unless you are home to see it when it happens, the error code turns off and you are left with a pile of wet clothes with no idea at which point in the cycle the machine stopped and for what reason. Clothes do not come out very clean. There are myriad other small annoyances with this machine. I would never recommend this machine to anyone. I wish I could return it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent washer

    Posted
    AbstractArt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This washer does everything I need and more! I previously had another lg washer for 13 years and thought that was the best washer but the capabilities of this washer far exceed the other one. The only thing preventing me from rating this 5 stars is due to the lack of support of the smart washer app on iOS. It simply isn't functional and appears that they put all of their support/development into the android version of the application. If I hadn't had an android tablet I wouldn't have been able to download cycles or control it remotely.

    I would recommend this to a friend





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