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LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel

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LG 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water: This LG refrigerator's door-in-door design makes it easy to grab drinks and snacks while keeping the interior cold and organized. With a nearly 30 cu. ft. capacity, there's plenty of space for everyone's favorite meals and snacks.

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$3,599.99
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    Color:
    Stainless steel
    • Black stainless steel
    • Stainless steel

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    Key Specs

    • Product Height
      70.25 inches
    • Product Width
      35.75 inches
    • Height To Top Of Refrigerator (Without Hinges)
      68.875 inches
    • Height To Top Of Door Hinge
      70.25 inches
    • Depth Without Handle
      36.625 inches
    • Depth With Handle
      39.125 inches
    • Total Capacity
      29.9 cubic feet
    • Refrigerator Style
      French Door
    • Ice Maker
      Yes
    • Lighting Type
      LED
    • Color Finish
      Stainless steel
    • App Compatible
      No
    • Works With
      Google Assistant
    39.125"
    LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel - Front_Standard
    35.75"
    (Doors closed)
    70.25"
    Frequently bought together
    Subtotal:

    Overview

    What's Included


    • LG Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water
    • Owner's manual
    • Water filter

    Ratings & Reviews


    Overall Customer Rating:
    92% of customers would recommend this product to a friend (912 out of 999)

    Features


    Smart Cooling Plus technology helps keep food fresher, longer

    The Linear Compressor and Dual Evaporators react quickly to humidity and temperature levels, maintaining optimal conditions within the refrigerator.

    Humidity-controlled crispers keep food fresh

    2 crispers help keep fruits and vegetables at their best. The temperature-controlled Glide N' Serve drawer is ideal for storing party platters, deli meats and cheeses.

    Control the temperature of specific items

    The CustomChill drawer has 2 dividers and lets you pick from 4 different temperatures to store food in a freezer or refrigerator environment.

    Door-in-Door feature provides easy access to beverages and snacks

    Designed for grabbing snacks on the go.

    Organize contents with ease

    4 half-width, spill-proof, tempered-glass shelves contain small spills to simplify cleanup. A folding shelf accommodates tall, oversize items, while the Glide N' Access shelf pulls out to access hard-to-reach items.

    9 door bins help use space efficiently

    Including 2 gallon-size, 5 half-width and 1 mini bin for flexible storage options.

    Plenty of space to organize frozen food

    Freezer includes 3 tiers of pull-out drawers for easy access and organization.

    Access filtered water and cubed or crushed ice with the push of a button

    Thru-the-door ice and water dispenser with filtration that removes impurities, so you don't have to buy bottled water to ensure a fresh taste.

    Tall dispenser opening for hassle-free filling of pitchers

    Designed for spill-free pouring into tall glasses and containers.

    Control settings from the dispenser's LED display

    Enable the Child Lock to prevent unwanted access.

    Locate items you need in any lighting condition

    High-efficiency LED lighting emits minimal heat, helps conserve energy, and offers a space-saving design.

    Auto pull-out freezer drawer

    Smart Pull handle lets you access the freezer drawer simply by giving the handle a quick lift.

    Door alarm

    Helps to save energy by alerting you when the refrigerator door is accidentally left open.

    Slim SpacePlus Ice system opens up more shelf space

    The ice maker's in-door location allows for an extra shelf inside, and produces up to 3.8 lbs. of ice per day, storing up to 3.2 lbs.


    Customer rating

    Rating 4.5 out of 5 stars with 999 reviews

    91%
    would recommend to a friend

    Expert rating

    Rating 4.1 out of 5 stars with 1 review

    Pros

    Cons

    • Rating: 1 out of 5 stars

      Terrible support, great fridge till breaks!

      Posted
      stizames

      Purchased the 30 Cu ft top of the line 4 door LG fridge from BBY about 2 years ago. For the first two years the more we used the fridge the more we LOVED it! The “drink drawer” is WAY cooler than we thought it would be getting drinks to the perfectly cold temperature and the quick access door is awesome for milk & OJ. We have 5 kids and this fridge holds plenty and with the water & ice dispenser on front was excellent. Only problems we had had for first 2 years were replacing filters, ice maker got jammed once or twice, & every now and then I’d remove a small amount of ice build up near the inside of the door on the ice maker side where cold air travel from main fridge to the ice maker. None of these were “issues” and if you would have asked me 3 weeks ago I would have said it is the BEST fridge! Then out of nowhere it just stopped working. For me a fridge that is only 2 years old is still “new!” In fact it was only 2 months ago that we removed the “protective” wrapping the fridge shipped in and we have kept it in excellent condition. When I say the fridge stopped working all of the light turn on, the water technically works, but the fridge stopped cooling (in any of the four doors). I appreciate things can stop working, but have to say I was very disappointed only two years into a ~$4K fridge (adding taxes). When I got the fridge I was told how great LG warranty was so I called LG. Was on hold for a while and then here is what happened over the next 2 weeks (Days are counted in business days & don’t include weekends): Day 0 – Fridge stopped working – Called LG customer support: Very hard to understand support agent, but she was patient with me so I was patient with her. Gave me service request & told me LG would take care of the service (parts & labor) at no charge! Off to a good start! Gave me a telephone number of “service agent” and told me they’d get in touch with me within 24 hours to schedule service. Day 2 – No phone call from service agent  (I waited over 24 hours) Day 3 – Called service agent. They had no idea who I was and at first couldn’t find the request from LG. After much back and forth (and providing the LG provide service request # multiple times) they finally found the request and told me that I lived outside of their service area & told me they rejected the service request from LG. They asked me to contact LG. Thought, that’s unfortunate, but maybe not LG’s fault. So I called LG, they told me the service center had “accepted” the request and that they’d follow back up with them. I told them 5 times that I had JUST gotten off the phone with them and that there was NO WAY they were coming to my house. I even asked if we could 3-way call them, but LG wanted to call them separately. I asked if I could call them back in 2 hours, but they said they need 24 hours and they promised they’d call me within 24 hours. Day 4 – No phone call from LG. Day 5 - After waiting over 24 hours I phoned them. They told me that “yes” that service center would not be able to support the service request, they “escalated” the service request to manager & told me they were working to locate another service center. They said they had located one, but it would take 5 business days for them to get back to me. I complained that they should have listened to me the first time, was a little frustrated, but they committed they had escalated this. Support agent apologized profusely that the “previous agent” hadn’t called me & that he would do a better job. Day 8 – So I didn’t wait the 5 business days, but thought I’d call in to make sure everything was progressing. Good thing I did. Remember this is the 4th time I’ve had to phone LG! After giving details to support agent he looked up the request and told me that the 2nd service agent had also rejected the service request! You need to remember it is 8 business days, but with weekends it is basically 2 weeks without a fridge. I have 5 kids and have to eat microwaveable, or things that don’t need refrigerated OR eat out. Much more expensive, let alone less healthy. I tried to be polite & explained all of these points to support. I also explained that days keep going by because LG isn’t effectively managing the requests to service agents. I even asked if I could have a list & I’d call them myself till I find one OR if I could help them locate one closer to my home, but that was against policy. When support realized I was getting pretty frustrated he put me on hold, returned & told me they were escalating this to a “fridge specialist” (I have no idea who they were making service request to the first two times). They promise that this will work and that they will be able to come to my home and help me. BUT the soonest they will respond is 5 business days! I ask if that means they’ll come to my home within 5 business days OR if 5 business days to call and schedule. Of course it is the later meaning it will likely be 18+ business days before they come and fix my 2 YEAR OLD FRIDGE that cost me over $4k with taxes. I expressed how frustrating that was and was told “we are doing our best,” and “I’m sorry others didn’t handle effectively, but it was other support personal and now I will make sure to solve.” We’ll see if the last point holds true, but seems like they are trained to say this as two different support personal have said it & honestly more frustrating than helpful and it makes me feel I need to call the “right” person in support to get help. If that is the best LG can do, then it isn’t worthy of such an expensive product. Will update once I hear more, but IMO even such a GREAT product as this fridge should last more than 2 years and if it is going to completely break, LG MUST have better customer service. Based on that “reliability” & “service” giving 1 star. Would have been 4+ stars if fridge was either more reliable OR better service. As is I would definitely not buy from LG again and would not recommend. Will update if LG is able to adequately rectify situation.

      No, I would not recommend this to a friend

      • Brand response

        LGAnswers

        We are so sorry this has been your experience so far. We would love to look into your case to see how we can best assist to get your refrigerator back up and running. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

    • Rating: 5 out of 5 stars

      The longer I have it the more I LOVE it!

      Posted
      Tinkerbelhot
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      The fridge has it ALL! My review will be lengthy as I want to hit on all the great features. We moved into our home six years ago and at the time borrowed my dad's extra garage fridge to get us by. You know your standard 18-20 cubic foot fridge nothing special. We finally decided to bite the bullet this year because with a growing 9 year old boy at home our fridge just couldn't hold enough food to get us through a week of grocery shopping. We lead a busy life and having to go the store every two to three days was just getting to be too much. This fridge is big and a tight fit in our fairly small kitchen (we had to shave off the overhang on the counter top to make it fit and you might be able to get a sheet of paper between the fridge and the cabinet). But we made sure and measured a bunch of times to make sure that it would fit before we purchased. I also read hundreds of reviews on every forum I could find (Best Buy, Amazon, Consumer Reports, ect.) because come on $4,000 for a fridge is a big investment. This had the best reviews on the market compared to the Samsung four door one that I was sure I really wanted, but it had received horrible reviews most people having it go out within six months of purchase and I can't afford to have my fridge go out that soon after purchased and wait a month for a replacement or repair. Installation was easy and the delivery guys were GREAT, very knowledgeable showed my husband all the cool little features and gave pointers-like that the handles on the freezer drawer and chilling drawer are meant to be loose (they move up and down) as they have two clips that break the seal so that you don't have to yank super hard to open those drawers as the seal is very tight which is good thing. We had noticed were loose at the store, but assumed it was because of it being a display model. Once it had cooled which only took a couple of hours we moved over everything from our previously packed to the brim fridge and I was amazed! We still had over half of the upper fridge section empty, the cooler draw had nothing in it and what had been in the freezer fit in half of one side of the freezer drawer. I went grocery shopping the next day and bought everything we would need to get us through an entire week and then some since I was getting ready to host a Christmas party. I still had a quarter of the fridge empty! I was able to make all my holiday candy this year and not be creative letting chocolates cool outside on my patio or having to clean out my whole fridge just to do that one thing. I love the door in door section it's great for my son to be able to just grab a cold drink without opening the whole fridge. The tiny easy access drawers I thought would never get used are perfect for his string cheeses and apple sauce pouches. I use the cooling drawer for mainly holding drinks you could probably fit 3-4 cases of pop easily, but it's also great for holding party platters especially with the sliding adjustable dividers. We have a water filtration system for our whole house and with the added filtration the water tastes amazing and I love finally having a huge supply of ice my husband likes his drinks really cold. The cubes are about half the size of your normal refillable trays so they are easy to get into water bottles for your workouts. The crushed ice is very fine which would be a drawback if the cubes weren't such a great size. It is super easy to switch between the two as well. I also like the fresh air filter for the fridge. You can activate it and it removes smells easily so as not to make everything smell or taste funny without having to go buy baking soda for the fridge and wait three days or so and hope that the smell actually leaves. The freezer section is great as well. I wanted more fridge than freezer as we have a great 22 cubic foot deep freezer already. I love that the upper sliding drawer is removable if need be and the thin drawer is a great place for ice compresses, bacon and other thin items that are otherwise usually lost in your freezer. LG literally thought of everything on this fridge. If you purchase this fridge you will not be disappointed. Only one drawback (and not big enough to diminish how great this fridge is) for those that don't know as I didn't this is a truly stainless steel fridge therefore your magnets will not stick to the front of this fridge. They will stick on the side, but if you use your fridge like a command center like we did you will have to either buy stainless steel specific magnets or find another alternative. In all this fridge is GREAT!

      I would recommend this to a friend

    • Rating: 2 out of 5 stars

      Read this before buying

      Posted
      tm8snluv

      I'm sure the other reviewers received a working product. I did too, for the first few days. However, I had to have a service guy come out within the first week the fridge was delivered because the CustomChill door temperature selector buttons stopped working and the freezer drawer light doesn't work. The issue appears to be with the electronics or wiring. The technician has been out 3 times, and the problem still isn't fixed. To note, it's been a month and a half since the first visit. He has to contact LG directly while here because they haven't released the specs to technicians. After 2 part swaps, the issue remains. He said I should be getting a call from LG soon. I hope it's to replace the fridge. We bought the fridge to replace a 14 year old 26cu ft KitchenAid side-by-side because we wanted something more energy efficient. I was hesitant because the new models (from any manufacturer) have a lot of plastic pieces and metal-on-plastic pieces. This means those parts will wear out quicker and you (the consumer) will have to pay to fix them or buy a new fridge. Since it was on all similar models, we decided to go with LG because of overall reviews. The compressor probably will last since it's mechanical and LG puts a long warranty on it. We were a little disappointed with all the plastic because of the high price. The door-in-door is nice, but you have to really push on it to get it to stay closed instead of just swinging it closed. As annoying as it is, keep the door alarm activated. This has saved us from leaving the door-in-door open because it didn't close. Plan on two hand use for the ice and water dispensers. The water dispenser symbol will inevitably get scratched off soon because it's only painted on instead of etched in. The paint on ours already has some chips on it - again, cost savings for LG. The ice machine is small, and cubes have a tendency to build up in front of the sensor. This causes the machine to stop making ice because it senses the bucket is full, but it is not. This happens 2-3 times a week and always on the side closest to the door hinges. I recommend checking it often and knocking the ice down. The ice machine makes the left door stick out farther, so be sure to have plenty of room to open it fully. Otherwise, you can't reach in to grab items in the back of the fridge. Inside the fridge, there's plenty of room, and the space is configurable. The shelves are sturdy and can handle heavy items without flexing. The fridge compartment is also deep. My wife is 5'3" and can't reach to the back of the top shelves. I can't comment on the CustomChill drawer because we can't change the temperature, and we have no idea what the temperature is because the lights don't work. The sliding dividers are a nice option though to keep meats and other products separated. The freezer has 2 other drawers in there. However, this results in only a 10-inch clearance in the main compartment. I can't stand bottles up because of this. We spend a lot more time digging around for things too because the main compartment is deep and extend underneath the other drawers. Also, there is nothing filtering out the moisture in the air. Everything has ice crystals on the outside. The enormous size of the fridge presented problems when the delivery guys were trying to get it into my house. They had to pull out the drawers and take off the front door handles. Then, they had to open the doors and pivot the fridge through 34" wide doorway openings. Something to remember if you ever plan on getting it OUT of your house. Overall, we still have mix feelings about the fridge since we haven't noticed any decrease in this month's electric bill. The broken CustomChill drawer also colors our opinion of the fridge. Couple that with the liberal use of plastic-on-plastic and plastic-on-metal parts, and it's only a matter of time before new parts are needed (or a new fridge). The cost of the fridge is too much for this fact. However, I do want to reiterate again, that all the other fridges from other manufacturers did the exact same thing. Hopefully, this review provides some insight for those searching for a new fridge. If you want this one, then buy it on sale.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      The L in LG is for LEMON!

      Posted
      Andersen

      After just having bought my first home, I really wanted to splurge and buy a nice big beautiful stainless steel refrigerator as a center piece. But buying this expensive LG was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, well that's ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR. And then you think to yourself, well Jesus, that's unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that don't even last 2 years? What kind of product quality are they really putting out? And they don't back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now here's the most interesting part.. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their costumers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? It's not good business for LG to repair everything they build. So at this point, it has been 1 month since I've had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers don't even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldn't want to either, if I wasn't getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and can't even come here because they are not licensed outside of their own state. I've gone through 20+ service providers that LG has given me and it's the same story over and over.. "we don't service your area, we aren't licensed in your state" etc etc. I tried explaining this to LG repeatedly but they either don't listen or don't care. The last agent I talked to just bluntly told me I'm SOL. So ask yourself this, what good is a warranty if their own company won't back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, I'm much more inclined to do the latter. Because I will never trust my food in this thing ever again, even after it was fixed. I will never trust LG again. I'm now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, you're sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And you're thinking to yourself, this poor guy, he just got unlucky that HIS broke so early, but mine won't be like that and even if mine does have a problem, I have this great LG warranty right? You don't. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless. You're better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... but the truly sad part is.. you won't need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG. Don't say I didn't warn you.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Beautiful fridge that also works great

      Posted
      TriStar
      • My Best Buy® Elite MemberElite Member

      I purchased this as part of an LG suite of kitchen appliances. The Black Stainless finish is as beautiful installed as it was on display in the showroom. I'd never had a french door fridge before, so it took a little getting used to on how to situate everything inside. After some trial and error, I think there is plenty of space. Shelves are easily adjustable as well and everything is brightly illuminated with LED lighting. Further, I really like the door-in-door feature. I wondered if it was gimicky and if I would really use it but I am honestly using it all the time. Beverages are the logical choice to put within the door-in-door, as are condiments. The small shelves on the door of the left side of the fridge are, however, a bit narrow so as of yet, I haven't had much to place in them. The middle drawer has several temperature settings depending on what you place in there. Right now I'm using it for drinks, i.e. cans of soda and bottles of wine. There is a lot of space in this drawer, much more than I expected. I placed a 24 pack of soda in there easily, as well as couple bottles of wine and I still have room to spare. There is also a divider to help you separate items. This drawer is also lit with LED lights. The bottom freezer is huge with two slide our drawers. I would be hard pressed to completely fill it up. As with the rest of the fridge, this space is lit with LEDs. The icemaker is part of the door on the left side of the fridge. It fits in to a narrow space so if you consume a lot of ice, prepare to make trays manually in the freezer or buy a bag from time to time. I don't use ice too often so it's fine for me. When the fridge is first installed, the owner's manual does indicate that it may take at least 24 hours before the proper temperature is reached and ice starts getting produced. This is totally accurate, so don't freak out if after several hours of the fridge being plugged in, you still don't have ice. The ice/water dispenser and control panel are on the front of the left door. Everything looks nice but if you're shopping around, here are a couple of features that the LG model lacks. There is no space to rest a glass/cup/dish that you are filling with water. You have to hold it up against the fridge and depress the water dispenser lever. The same holds true for ice, and you have to hold the glass very close to the ice dispenser, or else ice pops out the side and goes all over the kitchen floor. There is also no auto-fill feature for the water. Several other manufacturers including GE, Whirlpool, and Kitchenaid have a clever feature that allows you to pre-select exactly how much water you want in cups or liters, then place the glass under the dispenser and it will autmatically fill with the exact amount you selected. Not so LG. The display panel will not tell you the actual temperature of the fridge or freezer, just the temperature that you have set. The dispenser light has two settings, on or off. There is no night light setting. Aside from those few shortfalls, this is otherwise a great machine. The fridge keeps everything very cold, the middle drawer is a great feature that is unexpectedly spacious, and the freezer drawer is huge and keeps items frozen solid.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      1 Star because I cannot give 0 Stars

      Posted
      MNdan
      • My Best Buy® Elite MemberElite Member

      My review is primary based on what has happened since the purchase so here we go .... #1) Spent $4,000 on 4 LG appliances and set up a June 4th delivery date. I though it was great because I wouldn't have to take anytime off work. #2) Kept getting automated voice mails that week about rescheduling my appointment even though all my appliances showed they would be delivered that day. #3) Two days before the delivery, I finally call the store to find out what is going on. They said they would get back to me. End of day, still haven't call so I stopped in the store to find out what is going on. They still don't know where the microwave is but it won't be installed on Saturday. I said fine. The other 3 will be installed. They said yes. And we figure a time to get the last one installed the next week #4) Get home on Friday, another automated call about calling in to change your appointment. I call the store to see what was going on. They have no idea either. They claim the product is here in the store. #5) Saturday arrives. Fridge and Oven only show up. I asked about the Dishwasher and they have no idea. I go to the store once they are done and ask what is going on. They don't know but they amended the repair on the 8th to include the 8th. #6) Sunday morning. We had been running water through the ice and water lines all day Saturday to get the junk out of the line and the first thing I see on Sunday is about the same amount of water on my wood floors as we had been running through the machine the previous day. Thus, back to the store for the 4th time in 5 days to find out what I need to do to get that resolved. #7) Sunday night called Geek Squad to get a repair set up for my fridge even though they say 24/7 they couldn't set up an appointment because I called close to 11pm. They did give me the number to file a claim on the damaged floor. #8) Called Geek Squad back to set up a time to come fix the fridge. Gave them my WORK NUMBER to call me at so I knew when I needed to be home. Key words ... WORK NUMBER. #9) Called the claims line to get some set up regarding the floor damage. #10) Call the store again on Tuesday to find out if both appliances would be delivered on Wednesday. Got a half hearted yes. Almost like maybe, maybe not we don't know. But is does say yes on the paper. It was after 6pm and I had no confirmation phone call about the time as my time was 8-5. I told them I need to know so I can let my work know if they are going to be here at 8am or 4 pm. The person at Best Buy must think we all time to sit around waiting appliances to be installed. I reminder her they all should have been installed on 6/4. Also explained to the person that my floors were damage because of a defect in the water line. Didn't want to hear any apologies and basically ended the conversation. #11) Best Buy actually called me. Must have been a manager. Could not 100% guarantee that the Microwave and Dishwasher would be installed. Reminded him they have messed up everything up to this point. Told him as well if they aren't installed tomorrow they can come pick up the other two. Didn't even phase him. Said I will note that in the records. #12) Installer called me around 8pm. Said he would be at my house between 10-2. I asked him if he is installing both microwave and dishwasher. He said yes. I said if you don't have both don't even bother showing up as Best Buy will be coming to pick up what they installed the previous Saturday. #13) Installer showed up a little after 10:30am and finished a bit before 2pm. Did a great job. Would hire him again. #14) Sunday Night the display on the Microwave is completely bright and you cannot read anything. 4 days and now I need a second tech to come out and fix another appliance. #15) Monday call the Geek Squad people to set up a repair. Told them I am basically unavailable the next 2.5 weeks until after 6pm. They say we will note this and call you. See later .... #16) Today .... The tech that was supposed to call me at WORK calls my home and leaves a voice mail about the repair that he will be at my house a round 4pm. Problem is I work to 4:15 and needed to be called at WORK so I could bug out a bit early. I miss the guy by less than 10 minutes and they tell me he can't come back to my house tonight. I told them you guys messed this up not me. I left specific instructions for him to call me at WORK not HOME. Almost two weeks before I can get some back out here on my time. #17) I asked about the 21st when someone is coming to fix the microwave. Can't do. Then I asked when I spoke with someone yesterday they could have someone come out the second half of the 4 hour window. I was told that wasn't possible. I said then most likely I will have to re-schedule that one as well? ***Not once during this ordeal has Best Buy tried to rectify the situation. I am sorry but "I am Sorry" or "my next available" isn't good enough. I don't know how many thousands of dollars of stuff I have purchased from them over the past 20 years ... I would guess it is in the excess of $20 or $25K .... But this is most likely the last. I don't care if the appliances out live me ... Just see them make me want to throw up because of the whole ordeal.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Looks cool but not worth $1

      Posted
      MIssPiggy

      Purchased this refrigerator July 2015, It worked well for less than 6 months. First the freezer went out... Dec. 22nd, then Dec. 25th our Ice maker stopped working and finally our refrigerator hasn't been working since December 26th. We first called LG Dec.23rd and did some trouble shooting, with no luck, we called back Dec. 24th and understood that we would not get a repairperson out until after Christmas...that was fine with us... We called again on Dec 25th because the Ice maker had then quit working. And were told we would receive a call Dec. 26th to set up our repair appt. We never got the call. Dec. 27th came and I called frantically because now the whole refrigerator stopped working. I was called back Dec. 28th to confirm an appt. for Dec. 31st, with a 3rd party Sharper Image. This I thought was completely unacceptable since I had been calling since the 23rd, but what choice did I really have. I then called Sharper Image to make sure we are on the schedule today Dec. 30th and they had not received our work order!!!!!! I called LG and they say they sent it via email to Sharper Image, which is not how they usually send work orders. I was upset that they would not go the extra mile and call to confirm the repair service got the order.... the customer service rep then put me on hold to call Sharper Image only to find out that the email address the work order was sent to no longer exists. The customer service gal told me that they don't have availability until Tuesday Jan 5th. This was absolutely not acceptable in any way, so I asked to speak with a Supervisor....after explaining my situation to him of my 4 kids eating out of a cooler in my backyard and all the hundreds of dollars in food I have had to throw out,,,all he said was I am sorry there is nothing else I can do but resubmit the work order. I am absolutely appalled at his response and the lack of customer service I have received. I will never again purchase anything made by LG. The only thing I can say is if you decide to purchase this refrigerator anyway, buy the geek squad protection plan because you are going to need it.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      Refrigerator failed after 15 months

      Posted
      kdsrus
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      Purchased this refrigerator in November of 2015 as it was offered at a great price on sale and because I needed a super large refrigerator for my family of 11. Loved the fridge and all of the space it provided until this past weekend when it completely stopped cooling. Called LG to see if they could do the over the phone diagnosis. Was told that it is likely a compressor failure. ( After only 15 months !!!) I explained that our warranty had just expired and that an appliance this expensive should last longer than 15 months. After talking to a few different people, LG offered to have it repaired free of charge.( Awesome news... I thought...) They gave me an approval code and the name of the 2 LG service providers in my area. The next morning I called both servicers only to be told that one does NOT service my county and the other told me that they no longer do warranty work for LG. Called LG back and explained the situation. They told me they were sending a request to have LG find an alternate service provider and that could take 3-5 business days. At this point I have been without a refrigerator for 3 days and have lost all of the food that I could not fit into my small garage fridge.( Keep in mind I have 9 kids, so we keep a lot of food... and I had just been to the grocery store and filled the fridge). One week into this ordeal, nothing from LG. I called them again and was told that I could call around and find a local service provider and that they could try and approve them to service the refrigerator. Well.... called 12 different servicers and they either did not work on LG or they would not do warranty work for LG as they have problems getting reimbursed. Called LG again and was told that they are still working on it. At this point I have thrown away everything from the fridge and it is just sitting in my kitchen looking pretty and taking up space. I really love this refrigerator when I first got it, but it has become a nightmare and it appears a waste of a large amount of money that my family does not have to replace it. Doesn't work, can't get service... stuck with a lemon. I would not recommend buying an LG appliance to anyone... not after this.

      No, I would not recommend this to a friend

    What experts are saying

    Rating: 4.1 out of 5 stars with 1 review

    Click to visit alaTest website
    The analysis of all aggregated expert reviews shows that the reviewers are positive about size, design and usability. Editors have mixed opinions about price.
    • CNETRating, 4.1 out of 5Andrew Gebhart on March 30, 2015
      Premium performance powers LG's roomy fridge
      The LG Door-in-Door LMXS30776S cools competently and looks good doing it.Full Review





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