It took three tries before we got this Pedestal Washer installed. On the second round, the Sidekick arrived damaged and was returned to the store. I was not happy about not being able to get things moving on a new delivery date until the damaged item had been returned to the store and checked in that night (Friday night, so probably Monday before a new delivery would be scheduled). Thinking outside the box, I went into the store and bought another Sidekick and instructed Best Buy to simply mark the damaged one as returned. The Sidekick was installed uneventfully, but the damaged one that was returned was not accounted for as returned. So, I was billed for two Sidekicks. Reaching Best Buy by phone had repeatedly proved to be a massively frustrating experience, so I, again, went into the store to deal with the problem. After repeatedly confirming that I didn't actually have two Sidekicks at my house, the Customer Service person took care of the return. Eventually, the duplicate charge was reversed off of my Best Buy credit card. To sum up, we really like the LG appliances we bought, but when things don't go according to plan, Best Buy policies seem to make the problem worse, rather than better. All I got was repetitions of policy, rather than dealing with the problem I presented -- I didn't want the weekend to pass before our new (third) deliver date could be scheduled.