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LG - TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones - Black

Enjoy powerful audio and easy connectivity with this LG Tone Ultra wireless stereo headset. The earbuds extend to provide a perfect fit and retract for storage, and their silicone foam gel cancels distracting outside noise. Indulge in crisp, accurate acoustics with this LG Tone Ultra wireless stereo headset, and control volume with easy-to-use jog buttons.

Headphone Buying Guide
$119.99

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    Overview

    What's Included


    • LG TONE ULTRA+ HBS-820S
    • 2 pairs of EarGels (small, large)

    Ratings & Reviews


    Overall Customer Rating:
    87% of customers would recommend this product to a friend (620 out of 718)

    Features


    In-ear design

    Fits securely and directs music into your ears for full, uninterrupted audio.

    Bluetooth 4.1 interface

    Enables simple wireless pairing with your Bluetooth-enabled device. Supports HFP, HSP, A2DP and AVRCP Bluetooth profiles.

    Noise isolation

    Helps minimize background sounds.

    Rechargeable battery

    Offers up to 14.5 hours of use and lasts up to 720 hours on standby mode.

    In-line microphone

    Lets you enjoy hands-free calls.

    Stereo design

    Delivers crisp tones.


    Customer rating

    Rating 4.3 out of 5 stars with 718 reviews

    86%
    would recommend to a friend

    Pros

    Cons

    • Rating: 4 out of 5 stars

      Pretty good all-round Bluetooth headset

      Posted
      Farran
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I purchased this headset to use at work. Under normal circumstances, I can only use one side at a time and the environment is noisy, so that is definitely a consideration. The sound isolation is pretty respectable when the earpieces are fitted in the ear snugly. The earpieces sometimes slip out, but never fall out completely; it comes with a few sizes of earpieces so I am trying new ones to see if that solves the problem. Even when they are only partway in, I can generally hear them well enough, but because I mostly listen to classical music and soundtracks at work, I have to have the volume near or at maximum. The sound quality is fairly well-balanced and clear. It might not be quite rich enough for the true audiophile, but if you just want to listen to something while you are at work or chilling in the library, or trying to drown out a noisy public place, it is perfectly sufficient. If you need to use it with only one earpiece in like I do, note that, at higher volumes, the music can be heard outside of it, which could be distracting to others if you are in a quiet place. Note that it has a built-in speaker, but the speaker is not very loud and is only located on the right side of the headset. The speaker also drains the battery faster, but even so, the battery life is pretty good and should get most people through their workday (if that is the intention). The headset also has a microphone. I have not listened to the audio coming out on the other side, but I have been able to talk on the phone in noisy environments without the person on the other side complaining about the noise, so it is up to my standards, at least. I can talk fairly quietly and it still picks me up enough for the other end to hear me. As far as comfort is concerned, I barely notice it when wearing it all day. In fact, sometimes I forget to take it off when I get home. If I run or jump, though, it bounces on my collarbones, which leads me to believe it was really not meant to be used during physical activity (luckily, I have another headset that was). I sometimes carry a messenger bag and the strap slides underneath it, which can cause problems with it trying to come off your neck when taking the bag off your shoulder. The wires leading to the earpieces are really thin. I have not had problems with it, but I advise against tugging on them too hard, just in case. They retract easily when tugged gently. The wires are long enough to reach my ears and barely any longer--again, not likely designed for use during physical exercise as this can cause them to get tugged out when the unit bounces around. The unit has several controls, which can be rather useful. It has a separate button for starting/pausing music playback and answering calls (which mercifully triggers voice commands when accidentally pressed instead of calling someone), as well as volume controls, forward/rewind, and physical switches for power and switching between earpieces and speaker (which it does seamlessly). Overall, this is a pretty good headset. I might debate that the standard price point is a touch high, but it was an excellent deal when on sale. When I am not sitting at my computer or out for a run, this is my absolute preferred headset.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      My whole family is "hooked"

      Posted
      Boxer3
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      My husband works in a very physically demanding job and he needs to be connected to his phone. For years, he used wired Apple headphones which got in the way, made working unsafe and were just an all-around pain. While I was out shopping at Best Buy one day, he asked me to look at wireless headphones for him. The only request he had was that the earbuds be shaped like Apple earbuds which these are obviously not. After much grumbling and finding the correct earbud size for him, I got him to try them out for a few days to see if he could get used to the feel of the new earbuds. That was 8 months and 3 pairs of headphones ago (he's had me pick up 2 extra sets of the headphones to have on hand so he'll never be without his LG 820Ss) He does commercial AC work which means he can find himself in a lot of unusual places over the course of a day and he's never had a customer or coworker say they could not understand him. He loves the clear, crisp sound they give whether he's using them for phone calls or listening to his heavy metal music. His exact words to me were, "These headphones have changed my life!" It's very nice when what seems to be such a small thing, impacts the quality of your life so much, and LG has certainly done that with these headphones. Recently, our son, who had the same adversion to the earbud shape as his father, was looking for a pair of wireless headphones with a good mic. He was very impressed with the sound quality of the 820S and has now taken over my set of LG's. Looks like I'm off to Best Buy to get another pair again!

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Not as good as I expected

      Posted
      Techmelater
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      My go-to blue tooth headset was the LG HBS-820 Tone Ultra. After one of the ear buds quit working, I wanted to simply purchase a new pair. The 820S was the "upgrade", the 820 was no longer available directly. What I liked - the controls were a little more though out in their placement. An external speaker with a simple on-off switch was added. With my older set, I would have to turn it off or change audio source if I wanted to share a song or sound bite with someone. Really, there was only one con, but it's a doozy. With the older H20 (I've had several pair of the years), the battery life was amazing. On one charge, they lasted 2 days of heavy use. The newer H20S will simply not last one day of very light use. Compared to other headsets (non-LG), the battery life is about average. But being the successor to the H20, I would expect at least similar battery life. Not so. The battery was draining so fast, I actually created a repair order through LG, sent them in, only to have them sent back "no defect found". In other words, battery life has suffered (size?) for the placement and addition of new features, which almost, for my purposes, makes them unusable. I'm constantly using my headset, for calls or listening to long lectures and other study material during my long commutes, and having to stop at inconvenient times to charge the set some to continue using is almost a show stopper. Concept is great, but the much degraded battery life has me searching for outlets that still carry the older model.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      5th different BT headset. This is the BEST!!

      Posted
      RodgerHoll
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I have owed at least 5 different type of BT headsets for my phone. I send a lot of time each day on the phone, so couple things that are important. 1. Noise cancelling. Without noise cancellation, a headset is not worth a dime. this one has great noise cancellation. If you want to test yours, call someone and then shuffle papers, or run water, cook something that sizzles. things that are in the vocal frequency range. if they hear a lot of noise. then the headset doesn't work very good. This headset lets very little and only loudest of the background noise through. 2. battery life. - I have gone a week after a good charge on this headset without recharging. I am sure you could talk 12 hrs in a day on it no problem. 3. Comfort. Who wants a device attached to your ear all day. When I used ear mounted BT devices, they would make my ear hurt. They were always in my ear so i blocked my normal hearing. The behind the neck with retractable earbuds has been the best overall device so far. I had the non retractable LG before, but the wires would eventually get caught in something. Overall, Great headset.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Not like other LG headphones

      Posted
      Misha
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I've been using LG bluetooth products for many years and the 800 series has always been my go to. I noticed that this is the updated version with speakers added. Connection is simple but for some reason range is not as good as previous versions. I use more than one type of Bluetooth products and have not experienced the constant disconnecting/reconnecting with anything but this earpiece. I could have both my phones (Android and iOS) connected with no issue and as soon as I put my phones in my bag over my shoulder it disconnects. Only had it a little over two weeks so I will not dismiss it completely. Calls and audio are clear and haven't gotten any complaints about mic from others. Retractable ear buds are great as always. Also for long time use the earpiece is very comfortable with long battery life.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Durable, some drawbacks, but gorgeous audio

      Posted
      vesther
      • My Best Buy® MemberMember

      For some reason, the LG Tone Ultra Plus (HBS-820S) doesn't have as much audio volume sensitivity as its little brother, the HBS-820, not to mention the lack of an equalizer. However, the trade-off for a mono speaker (for speakerphone conferencing) plus three sizes of ear gels (instead of 2) are worth the sensitivity nerf. The retractable earbuds work well even though people need to use them gently. The product isn't water, sweat, or weather resistant, so this was meant to be used in dry weather and indoors. The audio works well with the default silicone ear gels. Those who are planning to do a lot of indoor calls would benefit with this product, although the behind-the-neck format isn't for everyone.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great Step Up

      Posted
      twardle64
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      This is my 3rd set of LG Tones. First 2 were Tone Ultra 810's. The first set last almost a year under heavy use. Eventually the left earpiece quit working and battery was holding less charge. I always add the Geek Squad warranty to my headsets as they always resolve my issues at no cost no questions asked straight up swap out for new. The 2nd pair almost 6months and the left earpiece quit working. After that I decided to step up to the new 820S and am glad I did. Even with heavy use I get 2 days charge and clearer voice on calls and much better Stereo sound. More and clearer bass and clearer miss and highs. I hope they hold up for the long haul but if there is a problem I have no worries that Geek Squad will get me back on the road quickly! BESTBUY ROCKS!

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Pretty good headset

      Posted
      HappyNote2Owner
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I always turned away from these type of headsets because I thought they looked a bit silly. But after losing 2 expensive headsets that just hung around your neck, I decided to give these a try. Originally, I purchased a different brand, but it had issues staying connected, so I returned and got these. These have worked great without too many issues. The sound is crisp and clear and the person on the other side can hear me without too much background noise. The only issue is that when I walk too far away from my phone it will disconnect, but when I get back in range it doesn't always re-connect. But that's far and few few between and the overall performance is more than adequate.

      I would recommend this to a friend



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